Customer Ratings & Reviews

Very good for my household It’s the best washing machine I’ve ever had

I’ve been using my Samsung washer for a while now, and overall, it’s a fantastic machine. It’s incredibly easy to use, and the intuitive controls make laundry feel less like a chore. One of my favorite features is the phone app—it allows me to start the washer remotely, which is super convenient when I’m multitasking or away from home. However, I do have one gripe: the downloadable cycles. While the idea is great in theory, they fall short in practice. I wish I could adjust key settings like soil level, water temperature, and spin speed within those cycles. Without that flexibility, the download options feel pretty useless to me. That said, the core performance of the washer is excellent. It cleans thoroughly, runs quietly, and looks sleek in my laundry space. If Samsung improves the customization of the app features, this washer would be near perfect.

I absolutely love my Samsung top-load washer! It’s super-efficient, quiet, and the Super Speed feature is a game-changer; it cuts wash time almost in half without compromising the cleaning quality. My clothes come out fresh, clean, and nearly dry after the spin cycle. The controls are easy to use, and the modern design looks great in my laundry area. It also handles large loads effortlessly, which is perfect for our household. Definitely worth the investment highly recommend!

I absolutely adore this beauty, easy to install, easy instructions and easy to use! If you’re a short person, you may need a step ladder to reach inside after a cycle and it’s wide enough for bedding! I can’t wait until the matching dryer arrives!

Working very well for a our small family, very quite in running, love the hand washer inside the washer awsome feature

Baron and Gilbert were 10 out of 10 — top-tier professionals! They delivered and installed my brand new washer and dryer from Best Buy with zero issues. Super courteous and efficient from the moment they arrived. They gave me a quick but thorough rundown of how everything works, made sure the hookup was solid, and confirmed there were no leaks or concerns before heading out. Everything was clean, quick, and smooth. Couldn’t ask for a better experience. Big shoutout to these guys — highly recommend

Does a relly great job on cleaning clothes. love that it has a timer to let you know exactly how much longer it has. hadles big loads with no issues. Cant even tell its running with how quite it is.

Title: Samsung 5.5 Cu. Ft. Smart Top Load Washer - Effortless and Efficient Laundry Experience The Samsung 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer in Brushed Black is a game-changer in the world of laundry appliances. This smart washer combines cutting-edge technology with user-friendly features to deliver an effortless and efficient laundry experience. With a generous capacity of 5.5 cubic feet, this washer accommodates large loads of laundry, making it ideal for families or individuals with high laundry demands. The Super Speed Wash feature lives up to its name, allowing you to power through a full load of laundry in a fraction of the time without compromising cleaning performance. The sleek Brushed Black finish gives this washer a modern and sophisticated look that will seamlessly blend into any contemporary laundry room decor. The top load design is not only convenient but also ergonomically friendly, allowing you to load and unload laundry with ease. What sets this Samsung washer apart is its smart capabilities. With built-in Wi-Fi connectivity, you can control and monitor your laundry from anywhere using your smartphone and the SmartThings app. Receive alerts when your laundry is done or remotely start a load while you’re on the go, giving you unparalleled convenience and flexibility. The high-efficiency design of this washer ensures that you save energy and water with each cycle, contributing to both cost savings and environmental sustainability. The washer is also equipped with advanced technology to provide a thorough and gentle clean for your clothes, ensuring that your laundry comes out fresh and pristine every time. In conclusion, the Samsung 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash in Brushed Black is a must-have appliance for those seeking a powerful, convenient, and technologically advanced laundry solution. With its spacious capacity, time-saving features, elegant design, and smart connectivity, this washer redefines the way you approach laundry, making it a valuable addition to any home. Say goodbye to laundry day struggles and hello to a new era of effortless and efficient cleaning with this exceptional Samsung washer.

Product is awesome! Service is terrible. The installation was not a great experience. Didn’t ask me which way I would like to swing the dryer door. I had to ask for them to install washer they weren’t going to. Best Buy’s customer service center is terrible. Samsung is the best but I will never buy from Best But again. The company has gone downhill bad.

I love my washer. I love the size of the tub. It makes it so much easier to wash my blankets and afghans. I love all the choices I have for water temperature, spin speed, and type of load I am washing.

Me and my wife decided to purchase this Samsung washer with the matching dryer after our LG front loader ( which had been amazing) finally tapped out. I originally wanted to just replace it LG front load washer since our dryer was still going strong and I loved our pedestal storage add ons. My wife however wanted to move on to a top loader with more capacity. She fell in love with the aesthetics of this Samsung set. I can’t deny myself how beautiful the set is, but… OMG the washer is so rough on the clothing!!! We have not been able to figure it out, but I can literally put a new garment in, and it comes out after the was cycle looking like it’s been washed 10x already. On top of that we sometimes end up with spots on the clothing. I immediately wanted to return the whole set, but my wife was convinced we would figure it out and maybe I just stuck on the LG. Well we never have figured it out! It’s a beautiful washer that seems great on paper, but it’s so rough that it has ruined so my garments. The dryer has been flawless for the most part. The dryer rack however did break after a couple uses. The design of it I feel is very poor. It slides into a slot at the front of the dryer on the lint trap, but simply rests onto two very shallow indents at the back. I believe the plastic rack headed up and maybe warp just enough that it back slipped off the indents and the spinning dryer drum broke the rack. I ended up using epoxy to repair it and I use a rag at the front were the rack slides into the lint trap. It pushes the rack back and wedges tighter against the indents at the back. All in all it’s a beautiful set that we’ve kept hoping for the best and now just deal with the flaws. I read so many positive reviews, but after paying over $1700 for the set. I must say I’m pretty disappointed. I gave 2 stars because the washer despite the broken rack works very well….

Was a little apprehensive at first with it being a model without the agitator. After one year I have zero complaints. Handles and cleans heavy loads no problem. No balance issues. Handles comforters,heavy loads no problems

Love the way it works and the settings. Only problem is it is so deep I have to use tongs to pick up my clothes in the bottom of the washer. Works well. Very happy with this machine. Just wish Best Buy was a little easier to deal with when I tried to use my Verizon discount. That was a hassle!

This washer has a very large capacity and so far has done a great job washing clothes for my family. I haven’t tried out washing really dirty/stained clothes yet so I cannot speak to this specific washing machine's ability to get really soiled clothes properly cleaned. The only reason I didn’t give this washer five stars is because you cannot dispense your liquid laundry detergent with a normal sized cap. My family uses Tide liquid detergent (for cap size reference) and you have to carefully angle the cap to dump in your liquid detergent into the washer’s detergent dispenser as the cap will not sit flat/flush on top of the liquid dispenser due to the top loading door being in the way. It can be annoying because if you’re not paying attention because the detergent will drip underneath the removable dispenser and directly down onto your clothes versus properly diluting the detergent through the dispenser. Otherwise, I am very happy with this machine. FYI, if you are shorter than 5’5” I would go into a physical store to make sure that you can reach to the bottom of the washer in order to grab out all of your clean clothes when the washer cycle is done. On an installation note, the install guys did a phenomenal job with install of my new washer and removal of my old washer.

I bought this Black Friday and have only had it a little over a month. So far we love it. My 12 yr old son thought it was so cool he actually did all his laundry lol. I won’t be buying the Samsung dryer because everyone I know that has it has had major issues. But the washer is solid!

Have had this for for 3 months and is everything we need. It is quiet and large enough for decent size loads. It is deep so if you have a child doing the laudry or you have shorter arms it may be slightly difficult to get sock or smaller garments at the bottom. Overall happy with the purchase and so far so good.

Love my new washer. My washer has quite a lot of washing options. The washer is so quiet that I forget it’s on until I hear the pleasant sound that my wash is complete.

This washer uses plenty of water, the clothes come out clean and fresh. It is so deep it can fit my king size comforter. I don't need to wash as often because the loads can be larger than my previous machine. I am loving it.

Washer works great. Like all things today no manual included. I do not want to have to take my tablet in the laundry room to figure out a setting. For what we pay for appliances these days you would think you could a get a printed manual.

Well, since there is no agitator, this thing can fit almost anything that you want to wash in, so that's great. And since there is no agitator, I know that it's not going to rip my clothes. But then, because of the same reason, when the tumbler turns, the clothes do not turn, they just float and barely turn. I feel like my old front load machine that I could not fit anything in was more effective, and gave me cleaner laundry. This is not bad at all but sometimes, I just put some stuff in the second time, and I use oxiclean more.