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Customer reviews

Rating 4.7 out of 5 stars with 1114 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, large capacity, and ease of use of the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and sleek design, as well as its smart features. However, some customers have reported issues with the washer's performance, particularly with the wash and spin cycles, and have noted the depth of the machine as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,114 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Top Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this washer. This washer quality is consistently outstanding, exceeding my expectations every time I used it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how much quicker I can get laundry done with the larger capacity. Works extremely well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the effectiveness of the washingachine and dryer that came with it. They work incredibly well and would highly recommend. The install team showed up on team and installed them fast and perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use & so convenient with the app notifications

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Washer. Washes a lot of clothes and does it with a smaller agitator. Great bang for the buck!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been a life saver. It effectively cleans my coothes while not leaving them soggy. I would reccomend this to anyone who is in the Market for one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Spyware required to use the "smart" features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased yesterday. I'll have to see how it goes as for quality and longevity. But we are starting out at three stars because of Samsung Smartthings. It's the first time I've purchased a "smart" anything from Samsung. Unlike all the other "smart" devices I've purchased, they willingly interface to other hubs. Not this washer/dyer combo. You have to use your phone (no web registration), and to use your phone you have to grant Samsung access to your precise location information. Samsung's reasoning is they want to see if I am home or not as a condition for some of their logic. Problem is, it isn't optional. You have to let them track your phone. I'm sure there are workarounds that require me to remember to take various precautions, such as shutting off the app when I leave the house and removing permission. In other words, I have to be careful to not let them track me. So I've bought my first and last Samsung appliance, and I deeply regret buying this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi James K,

      We know that you feel unsafe sharing your location using the SmartThings app. We are here to assist you.

      One of the reasons why SmartThings asks for your location is because it can help you monitor your appliances even when you're not home.

      Please see the link below for some information about using the SmartThings feature in your Samsung washer.
      https://www.samsung.com/us/support/answer/ANS10001025/

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147430550, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great unit at a great price and works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this machine!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! So deep I can wash my comforters in it with no problem!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good brand and good price!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product pretty big size get more laundry done!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with this washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like everything about it except I am 5’3” and it is very deep so it’s a bit challenging to get small stuff from bottom but would still buy again. For me what matters is how long it will last. My last washer only made it 7 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT Washer love it. Delivered promptly, technicians were very helpful and kind.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer machine !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super big and works amazing ! Wish I would’ve gotten the dryer with it !

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    able to do very large loads (large family.) happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the washer machine, have everything I need and some much more

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Super washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is a top notch,I use the previous model for 12 years ,under fire every day,high capacity and a lot of options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy to use, environment friendly. We love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very deep tub. Love the capacity and functions. The color is nice too. Very dark grey, looks like gunmetal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this. It has tons of room for bulky items and lots of different options to select the perfect washing cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work just amazing! Nice product and the price really worth it!!!

    I would recommend this to a friend