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Customer Ratings & Reviews

$799.99
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Comp. Value: $989.99

Customer reviews

Rating 4.6 out of 5 stars with 792 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 792 reviews
  • Rated 5 out of 5 stars

    Best delivery, keep to time, best installation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy best appliances always. My washing machine working really well and easy to use. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, wish the hookups were included but either than that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The great move

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my dryer from bestbuy .the guys was so nice and did a great job in moving my dryer in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gifted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised my daughter with it as a gift. She fell in love with it along with the dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good have not had any issues and have been using it at least 5 times a week since I got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and User Friendly !! Convenient and easily accessible!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. It is very spacious and quiet. Works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a Great Buy From Best Buy ! Love the Color and the finish its perfect and works wonderfully

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gets clothes WET...but they're not CLEAN!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What samsung doesn't understand is that it doesn't matter if there are cute chimes if the product doesn't actually CLEAN or DRY anything!! The basic FUNCTIONALITY of this product is subpar. It stopped working correctly within a MONTH. Now i'm jumping through circus-style hoops that have been set on FIRE to get clothes clean. We're using more detergent, more fresh beads, more bleach - just to get clothes clean. It's like there's poor agitation or something. After only 30 days, both this and the matching dryer went on the fritz and basically need to be replaced. After 30 more days and at the height of the holidays, both the washer and dryer were functioning so poorly you'd have thought they needed to be replaced instead of being the replacement for a 20-year old trusted Whirlpool. It's only been 90 days (60 days of which i've been trying to get Best Buy or Samsung to step up and i'm going in circles). I can't send it back and if i could, i completely would. Save yourselves and buy something else. This is garbage. I finally got in touch with a real person this morning from Samsung and they're sending someone in 4 days to fix it. Stay clear of this set. Go buy a Whirlpool.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jacqueline,

      We can feel your frustration with this washer. We are here to assist you.

      We recommend checking the resources below for steps to take when clothes are not clean after the washer cycle.

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148055508), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Approved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love anything Samsung products they dependable and long lasting great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, efficient, and premium quality. Smart features are useful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I missed my old one so much I had to get again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung washer!! Nothing like a top loader!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Very deep and spacious to wash laundry. Great for King size comforters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite , huge on the inside awesome features. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good and effective, it works very well. so far, we are enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and recommended it to my friend. She purchased it and couldn’t be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, beautiful color (black), very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and very professional washing machine. Solid performance using current technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a beautiful space ship. This is now the best part of my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Samsung machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it. Ease of use and very spacious inside.

    I would recommend this to a friend