Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 6547597
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.
This summary was generated by AI based on customer reviews.
Washer/dryer set
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung washer and dryer set in black are so nice looking. So far so good with no complaints.
I would recommend this to a friendIt does it job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time on there aren't friendly as my old ones. And it recommends to use hot water which is a waste. I would prefer an older model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tail,
Thank you very much for your review of one of our products. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Samsung washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery and not a huge wait for product at a good price
I would recommend this to a friendWaste of money .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Esthetically pleasing but it does not wash properly. Washers without agitators just don't function like it should. When there is an error on the screen good luck getting the door to unlock , takes very long to "wash" , but does not wash correctly so you end up double washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working ice maker in your home, YarazethG. Let's get this taken care of.
Please refer to the resources below to get solutions for your concerns with your washer. Please click the link and hyperlinks and watch the instructional video for tips.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Samsung washer door is locked:
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147600166, to help our team pull up your information when you message us.
Have a great day.
-John
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major disappointment. I feel like this washer just swishes the clothes back and forth and does not get them clean. The cycles are very long and take over an hour or more for a lot of them. I clean the detergent tray after each load and I still have to bleach it frequently, as well as the area it slides into, because it gets black mold on it. Would definitely not buy this type again. I would rather have an old school washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustration with how the washer works, Cici. Let us assist.
Here's a link to helpful tips if your washer needs to clean the clothes properly. It also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
For clothes to always come out clean, we have provided another guide you may check for more information.
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
If you're dealing with a washer that runs too long, please look at the link below. This guide also includes resources on the best laundry load size for your washer, which we highly recommend checking out.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains the details about cleaning the washer. Browse the guide until the "Clean the detergent drawer" section to learn more.
How to clean your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00030150/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147369907) to help our team pull up your information when you message us.
Thank you.
-Angelica
Worst washer ever - slow and causes elec surges.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst machine I have ever used. It becomes unbalanced with towels that have been evenly spread, take for ever to wash a cycle, and is so tall that I doubt most people could reach the bottom. Lastly, it causes all the lights in my house to flicker when it goes swoosh. I have all brand new electrical in the house! This was for a rental home, but I am getting rid of it and switching back to LG. Don't waste your time and money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your washer always functions at its best, JasonM. Let's help you.
We recommend following the resources below to rectify your concerns with your washer. Please browse over the hyperlink and watch the embedded video for tips.
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615543, to help our team pull up your information when you message us.
Have a great day.
-John
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 5 stars however there was a system update that crashed the interface. Other than that excellent product.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your disappointment about the experience you had with your washer. Let us help you.
We'd love to speak to you directly to get further details and provide the best solution.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146969531) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Ok ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well after few days. We returned it and got refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JASISHP,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Poor product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works decent pretty simple & easy to use. I would not recommend this product over Maytag or Whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Davidlee.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Samsung Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful set but I’m 5’3 and I could don’t reach the bottom of the agitator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Incompetence
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got the product because of how incredibly incompetent Best Buy and their delivery service is. I moved into a new home and have 3 children the washer and dryer was supposed to be delivered that week since inevitably I would have a mountain of clothes from my children. They were taken to the wrong address which was only a mile away but the driver refused to pick up his phone and Best Buy was no help stating the delivery would be made a week later which was their earliest time. I cancelled the $2,000 order and will never purchase another product from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the delivery experience you had, Peter S. We'd love to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Terrible Experince
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience! Never buy from Best Buy. Motor on washing machine broke on second day. Delivery guys didn’t install all that was ordered, I had to look after they were done and find all items were not installed. Customer service wanted to give me a $15 credit. Have never been more dissatisfied in my life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Do not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a 0 star if I can first one they deliver it and in 30 mins it die on his the power stop working and the replacement the washer when it's spend the drum started hitting the washer hard and it didn't have that much heavy clothes on it. Very Horrible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NiecyH,
We know the disappointment of dealing with an unbalanced washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 58 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148273686) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don't Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works ok as long as the load is light, put something like a sleeping bag or quilt and the trouble starts. After doing a little research the tub stabilizer rod springs are too weak and you can buy stiffer springs for the washer. If I wanted to start mechanicing on a washer I would have kept my old one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how you feel about your washer's failure to meet your expectations. Let us help you out.
Please refer to the link below to maximize your washer's performance. For tips, Browse over the hyperlinks.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147608117, to help our team pull up your information when you message us.
Have a great day.
-John
Extremly dissappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is good ,not happy woth the service. Extremely disappointed Had to take three days off work to receive two items. Makes me not want to buy from Best Buy again as this was a huge inconvenience to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to document your experience to prevent it from happening again.
Have a great day.
-Ernest-
3C Motor Failure 1Mo Old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month and getting error 3C (Motor failure) will never purchase another Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark G,
It’s understandably disappointing to have a brand new washer show errors when you expect it to run smoothly from day one. Let us help.
You are correct that the error code 3C given by your Samsung washing machine indicates a Motor Error. I have listed the steps you can take for your experience.
1. Power off the washer for 2-3 minutes.
2. Power it back on.
3. Restart the cycle.
4. If the error continues, visit our Support Center to request service.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149568565 to help our team pull up your information.
Leo
DO NOT EVER buy this or Samsung products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a zero star I would didn't own it for 30 days and it already doesn't work. there tech has been there to fix this twice and has no answer to fix it. this thing is complete junk and I will never recommend to buy this washer or the brand as the customer service is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kendyl M,
We understand your disappointment about the experience you had. Let us help you.
Please consider checking the link below for the steps if the microwave stops working or is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821344, which will help our team pull up your information.
^Rainly
Horrible machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like at all. Sensors on this machine were way too sensitive. Every time it would spin , the sensor would start the machine over again,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hennessy, our goal is to ensure that your washer is functioning at its best. Let us help you.
To rectify your washer's concerns, please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147068685, to help our team pull up your information when you message us.
Have a great day.
-John
Wouldn’t buy top loader again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one I purchased was defective so I returned the bundle and purchased the front loading model instead. I’m not sure why I initially bought a top loading model in the first place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your feedback about our washer is important to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not like this item. Had Best Buy pick it back up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we understand how you feel about the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica