Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 6547597
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.
This summary was generated by AI based on customer reviews.
Great purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! It barely makes any noise. I am so happy
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooooooooooooooooooooooooooooooooooooooooooooooood
I would recommend this to a friendGreat service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jonathan and Juan were so professional, excellent service!
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! This was the best purchase for my family.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my washer big capacity. Very easy to use. Washes clothes great.
I would recommend this to a friendwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very deep and it is hard to reach the bottom when pulling clothes out.
I would recommend this to a friendDryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dryer. Really good quality. Highly recommend.
I would recommend this to a friendWasher issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does not fill with water correctly. Also washer had dent and it has taken a while to get someone to call to fix it.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that is not spinning; kindly choose the one that matches, watch the video, and check the embedded words.
Samsung washing machine water fill issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148040799) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Disappointed/ Not good long term
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer last year. The newest and largest model. At first I was very happy. As promised it washed my bedding. But now only a year later it not longer rings out my beddings or small loads. I am also having trouble with the lock. Since my clothes are always wet it’s always locked. I have to turn on and off the washer multiple times before it restarts/unlocks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VictoriaB,
We understand the dismay about the washer's overall performance. Let us help.
If you're dealing with a washer that leaves the clothes soaking wet, please see the link below. This guide also includes resources on the best laundry load size for your washer and its cycles, settings, and features, which we highly recommend checking out.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
The link below contains the troubleshooting steps for the locked washer door. It also contains another resource to check about cleaning the washer.
Samsung washer door is locked.
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
You may also refer to page 59 of the user manual for other suggested actions when the load is wet at the end of the washer cycle and when the washer door does not open.
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151042337 to help our team pull up your information when you message us.
Thank you.
-Angelica
Dreday
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it . I hVe a lot of roo. . But still trying to learn how to use everything
I would recommend this to a friendWORSE WASHER DOES NOT PROPERLY SPIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does not fully spin your clothes. It leaves them soaking wet. I will have to find a way to make a claim with total tech or have Samsung send a reimbursement. I have only had it for 3 months and it Never leaves the clothes no matter the cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We all know the frustration you experience with your washer. We are here to help you.
Check out the link below for steps to take when your washer leaves your clothes wet after a cycle. To access the complete instructions, click on the embedded words and select "No" under "Did this resolve your issue?".
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151767230) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Super washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer it holds big loads and no makes no noice and is super fast
I would recommend this to a friendWasher/dryer set
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung washer and dryer set in black are so nice looking. So far so good with no complaints.
I would recommend this to a friendnot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.moved very slowly to the point i had to question if it was working properly. had to do an exchange for a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrookeC,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
It does it job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time on there aren't friendly as my old ones. And it recommends to use hot water which is a waste. I would prefer an older model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tail,
Thank you very much for your review of one of our products. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Samsung washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery and not a huge wait for product at a good price
I would recommend this to a friendWaste of money .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Esthetically pleasing but it does not wash properly. Washers without agitators just don't function like it should. When there is an error on the screen good luck getting the door to unlock , takes very long to "wash" , but does not wash correctly so you end up double washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working ice maker in your home, YarazethG. Let's get this taken care of.
Please refer to the resources below to get solutions for your concerns with your washer. Please click the link and hyperlinks and watch the instructional video for tips.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Samsung washer door is locked:
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147600166, to help our team pull up your information when you message us.
Have a great day.
-John
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major disappointment. I feel like this washer just swishes the clothes back and forth and does not get them clean. The cycles are very long and take over an hour or more for a lot of them. I clean the detergent tray after each load and I still have to bleach it frequently, as well as the area it slides into, because it gets black mold on it. Would definitely not buy this type again. I would rather have an old school washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustration with how the washer works, Cici. Let us assist.
Here's a link to helpful tips if your washer needs to clean the clothes properly. It also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
For clothes to always come out clean, we have provided another guide you may check for more information.
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
If you're dealing with a washer that runs too long, please look at the link below. This guide also includes resources on the best laundry load size for your washer, which we highly recommend checking out.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains the details about cleaning the washer. Browse the guide until the "Clean the detergent drawer" section to learn more.
How to clean your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00030150/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147369907) to help our team pull up your information when you message us.
Thank you.
-Angelica
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 5 stars however there was a system update that crashed the interface. Other than that excellent product.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your disappointment about the experience you had with your washer. Let us help you.
We'd love to speak to you directly to get further details and provide the best solution.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146969531) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Worst washer ever - slow and causes elec surges.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst machine I have ever used. It becomes unbalanced with towels that have been evenly spread, take for ever to wash a cycle, and is so tall that I doubt most people could reach the bottom. Lastly, it causes all the lights in my house to flicker when it goes swoosh. I have all brand new electrical in the house! This was for a rental home, but I am getting rid of it and switching back to LG. Don't waste your time and money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your washer always functions at its best, JasonM. Let's help you.
We recommend following the resources below to rectify your concerns with your washer. Please browse over the hyperlink and watch the embedded video for tips.
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615543, to help our team pull up your information when you message us.
Have a great day.
-John