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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $989.99

Customer reviews

Rating 4.6 out of 5 stars with 745 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 745 reviews
  • Rated 4 out of 5 stars

    quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product works very good and is not making noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the washing machine is excellent. the washing does not deteriorate the fabrics. Delivery was quick and employees very attentive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer so far. No issues washes well has load of options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been working great, and has many great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs. Walker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Machine easy to use. Love how I can get notifications on my phone when the washing is done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY SAMSUNG!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy from Samsung!!!! Best Buy should stop selling their top loading washing machines, some of which are under recall. My lid first broke completely apart less than two years after purchase. I spent 500 DOLLARS to fix the lid and now it’s broken again in the exact same front right corner and Samsung is refusing to be ethically responsible in addressing what is a crazy design problem with their lids. No one should spend a thousand dollars on a washer and have to spend five hundred to fix it only to have it break again in the exact same way.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer for the $$$

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best purchase deal I made for my wife ..works great and she's loving it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big tub to take on my jeans. Does not go unbalanced like other machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and spacious on the inside. I can wash my Ling Comforters. I had a white one before this brushed black one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laundry

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and quality excellency very quite and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Splish splash my clothes are taking a bath, and what a bath it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, easy to use, efficient. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big capacity and efficient. The best washer machine ever owned.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Owned for 2 years.... not happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spent over $1500 for both matching washer and dryer. The dryer broke once and had to be serviced and the washer just keeps leaking water inside so your clothes will be soaked way more than usual and if you dont use the wash for a while, there will be a pool of water inside. The one year warranty was inconvenient as stuff started to break only after a year... I understand that usage of these items will eventually cause wear and tear, but excessive leaking and the sensor on the dryer being absolutely terrible really puts a damper on my mood. Wouldn't recommend for the absurd pricing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product , easy to use and fast delivery!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washer very big for lots of loads to wash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item works great would highly recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful machine but

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my machine especially bc its 5.4 cu.. have 5 people so always doing laundry but i dont feel like my clothes come out clean enough.. sometimes i have to handwash garments in my sink after cycle to take soil out.. comes to find out the hottest water temp is only luke warm?? Time to call total tech for troubleshoot

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We want to ensure that clothes are clean after each cycle and that the washer works properly. Let us help you with the washer.

      Here is a link to help you wash the clothes. Please follow the steps and click the hyperlinks for further assistance.

      Clothes are not clean after washing in Samsung washing machine.
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Also, to help you change the water temperature, please see the "Control panel" section under 03 Temp, page 36 of the user's manual for your reference.

      Manual:
      https://downloadcenter.samsung.com/content/UM/202309/20230913214339031/OID67143_IB_WA7100C_EN_230912.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146483362 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 1 out of 5 stars

    Samsung needs to learn how to make machines

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just tired of dealing with Unbalanced Load UB then the stupid thing starts over trying to wash again and again sometimes if I leave will take forever and I give up to hand twist to remove the water and use the dryer , ridiculous ! I already reset the machine as Samsung indicates, changed coils and still does the same issue 8 times out of 10 washes. Any type of load. Also if you don’t use deep wash most of the times hardly gets water over your clothes as I read in very much all reviews with low stars. I regret not reading reviews on this machine before buying. SAVE YOURSELF THE SAME PROBLEMS , DONT BUY IT ,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.

      The link below will help you ensure the washer fills with water and does not stop in the middle of a cycle. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the embedded video. In the event that the steps did not resolve your concern, please select "No, I NEED MORE HELP" to move to the next steps.


      Samsung washing machine water fill issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance with the washer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148624433) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Rated 4 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Black Samsung Top-Load clothes washing machine.

    I would recommend this to a friend