Customer Ratings & Reviews

Baron and Gilbert were 10 out of 10 — top-tier professionals! They delivered and installed my brand new washer and dryer from Best Buy with zero issues. Super courteous and efficient from the moment they arrived. They gave me a quick but thorough rundown of how everything works, made sure the hookup was solid, and confirmed there were no leaks or concerns before heading out. Everything was clean, quick, and smooth. Couldn’t ask for a better experience. Big shoutout to these guys — highly recommend

This is a true, deep fill washer. You get a full tub of water for with you large bulky items when deep fill is selected. Cleaning performance is average. Digital timer is a plus. SmartThings connectivity is a plus.

I been using this awhile now and it gets the job done. Its nice to get notifications when the washer is done from the Smart Things app. I haven't tried to control this from my phone. I don't see the point.

I bought this Black Friday and have only had it a little over a month. So far we love it. My 12 yr old son thought it was so cool he actually did all his laundry lol. I won’t be buying the Samsung dryer because everyone I know that has it has had major issues. But the washer is solid!

This washer has a very large capacity and so far has done a great job washing clothes for my family. I haven’t tried out washing really dirty/stained clothes yet so I cannot speak to this specific washing machine's ability to get really soiled clothes properly cleaned. The only reason I didn’t give this washer five stars is because you cannot dispense your liquid laundry detergent with a normal sized cap. My family uses Tide liquid detergent (for cap size reference) and you have to carefully angle the cap to dump in your liquid detergent into the washer’s detergent dispenser as the cap will not sit flat/flush on top of the liquid dispenser due to the top loading door being in the way. It can be annoying because if you’re not paying attention because the detergent will drip underneath the removable dispenser and directly down onto your clothes versus properly diluting the detergent through the dispenser. Otherwise, I am very happy with this machine. FYI, if you are shorter than 5’5” I would go into a physical store to make sure that you can reach to the bottom of the washer in order to grab out all of your clean clothes when the washer cycle is done. On an installation note, the install guys did a phenomenal job with install of my new washer and removal of my old washer.

My wife and I are very happy with our Samsung washer/dry selections, in-store service and installation. Our thanks to the Best Buy appliance team for a great job. We know that we made a GREAT choice for our new condo.

Initially came with a dent, they swapped it out for free and delivered replacement. All good now.

Washer works great. Like all things today no manual included. I do not want to have to take my tablet in the laundry room to figure out a setting. For what we pay for appliances these days you would think you could a get a printed manual.

We bought this washer to replace our front loader. The tub is huge and we’re so happy with the purchase. The only downside is I’m too short to reach the bottom of the tub when it’s time to take clothes out.

Samsung offers a great washer and dryer. Does a great job with the clothes and it's fairly quiet compared to the GE I had before

Just replaced another Samsung Washer that was great. This one is even better. More features, super quiet, and the value for the money. I would recommend this washer to anyone.

large and i am very happy with it, I CAN NOT RECALL EVER HAVING ONE WITH THIS LARGE OF A BARREL

Great machine. Quick, fast, quiet ... and has handled everything I have throw at it. I don't think you can go wrong with this one.

This was the best of washer we had and are enjoying it.

Love the way it works and the settings. Only problem is it is so deep I have to use tongs to pick up my clothes in the bottom of the washer. Works well. Very happy with this machine. Just wish Best Buy was a little easier to deal with when I tried to use my Verizon discount. That was a hassle!

I was looking for this Samsung on black color and nobody has it in stock but finally I found this at best buy

Purchased the set in store. Wanted the Navy Blue, but was not available at the time. Called the next morning, because the blue had become available and they made the exchange over the phone, so I got exactly what I wanted. Other than the fact it's super tall for this 5'4 girl, I was prepared and already had a stool to stand on. This washer has some great features and once you figure it out, it's a dream. Don't hesitate to buy it!

Very good so far. We bought the washer and dryer set for our new home and we love it.

Does a relly great job on cleaning clothes. love that it has a timer to let you know exactly how much longer it has. hadles big loads with no issues. Cant even tell its running with how quite it is.

Have had this for for 3 months and is everything we need. It is quiet and large enough for decent size loads. It is deep so if you have a child doing the laudry or you have shorter arms it may be slightly difficult to get sock or smaller garments at the bottom. Overall happy with the purchase and so far so good.