Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 6547597
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, large capacity, and ease of use of the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and sleek design, as well as its smart features. However, some customers have reported issues with the washer's performance, particularly with the wash and spin cycles, and have noted the depth of the machine as a potential drawback.
This summary was generated by AI based on customer reviews.
Great washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washing machine to replace an order Samsung. Huge drum can hold a lot of clothes, and it offers more options for washing than my older machine. Great value for the money!
I would recommend this to a friend- Pros mentioned:Capacity
Dreday
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it . I hVe a lot of roo. . But still trying to learn how to use everything
I would recommend this to a friend Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes very nicely and the clothes come out very clean. We love it it’s a 5 star
I would recommend this to a friendSamsung smart washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far,so good. Love using the app to know when the cycle is done. Auto clean reminders, deep washbin for larger loads,overall a very good machine so far
I would recommend this to a friend- Pros mentioned:Noise level
Super washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer it holds big loads and no makes no noice and is super fast
I would recommend this to a friend Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid chair those in need of a washer and dryer.
I would recommend this to a friend- Cons mentioned:Washer performance
Washer issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does not fill with water correctly. Also washer had dent and it has taken a while to get someone to call to fix it.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that is not spinning; kindly choose the one that matches, watch the video, and check the embedded words.
Samsung washing machine water fill issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148040799) to help our team pull up your information when you message us.
Thank you.
-Ricardo
No Samsung anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a similar but older samsung model and over 4 years it started throwing black mold on clothes and ia rusing. There is black mold on soap and water dispensers. Samsung wont do anything since its out of warranty but this is clearly a defect in samsung design that will show up after 3 yr of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand the frustration of having mold in your laundry after using the Samsung washer. We are here to help.
Please see the link below for the steps if the clothes are stained or damaged after using the Samsung washer. Kindly click on the embedded "Washer has a mildew smell or visible mold" word for additional steps.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
If the issue persists after following the steps, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number: 1146889494, to help our team pull up your information.
^Rainly
Would buy agajn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s a great washer. I don’t have any complaints.
I would recommend this to a friendGreat experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a washer and had a great experience it was his first day on the job was super professional and love that everything was explained and had my washer delivered fast .
I would recommend this to a friendAmazing washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is work every cent. Would recommended
I would recommend this to a friendGreat washer and features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer and easy set up. Lots of different settings and customization. I love the size of the drum for large loads of laundry.
I would recommend this to a friendSamsung for the win
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice upgrade. Love that the detergent mixes with the water. Clothes are cleaner than ever.
I would recommend this to a friendWasher Samsung 100%
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good.... recommended 100% wash my cloth and leave it great !
I would recommend this to a friendSmart feature is cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Love the smart feature. My clothes are cleaner than ever before.
I would recommend this to a friendGood so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't bee using it for long, but so far works good and looks very nice
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome customer service. Delivery and installation was perfect. The staff was really professional and understanding of the customer needs.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had the washer long enough to really say how I feel about it. So far it’s been exceptional. When the washing load is done there is very little water on the laundry so takes less time to dry.
I would recommend this to a friend- Pros mentioned:Ease of use
Decent washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well made and easy to use. Works well with smart things app.
I would recommend this to a friend Made on Friday afternoon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received this Samsung washer this afternoon. Set up from BB was great and professional problems started 30 minutes after they left. Started beeping gave an error code. Unplugged let sit for 10 minutes. Started a normal load saying it was 56 minutes. Took 3 hours. Oh well getting a different machine from Lg now. Such is life
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChrisO, we understand the frustration you may experience if a newly purchased washer displays an error code and takes a long time to complete a wash cycle. Allow us to help.
Below is a guide to help you diagnose if your washer has an error code. Please match the error code you see on your washer using the options provided. Kindly click on the embedded word if prompted by one.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If your washing machine takes time to wash, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic. Also, watch the video included.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147163831) to help our team pull up your information.
Have a great day.
^Camille