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Customer reviews

Rating 4.7 out of 5 stars with 1098 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,098 reviews
  • Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate. Large capacity and energy efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Meets the needs of a large family with lots of laundry

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Drum is big, but cant handle weight.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its made for a big drum to fit a higher volume load... BUT.... it cannot handle the weight of that load. please get a front load not top load. drum moves around if too heavy then restarts the whole cycle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washing machine in your household, CraigH. Let's get this taken care of.

      Please refer to the resources below to address your washer's concerns. Please click the link and the hyperlinks for tips.

      Samsung washing machine spins poorly (See steps A, B, E, and F):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide the reference number 1151396514 so our team can pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good, don’t makes any noise and it’s perfect for all types of clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a good investment work perfect for my big family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! Very first brand new washer dryer set and they’re wonderful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and pretty big capacity it’s a nice and have lot of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer combo . Great machines and good color . Went with all black

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer extra large capacity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this super huge washer! Can wash so much in this washer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m able to put 2 loads in with extra room. I love the many cleaning options it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Takes a huge load, no complaints! Wish the water hoses came with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero complaints. This was a huge upgrade from our last washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Very goodVery goodVery goodVery goodVery goodVery goodVery good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KQ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality. Several options on it. Quiet and durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase. Capacity is perfect for a growing family.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The WORST. Knotted clothes always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this washer so much. I basically only use the deep wash with extra water for every single load. It doesn't matter what I put in because there's not enough water so half is out of the water and it's a knotted mess. What I hate the most is that is starts agitating right away! With dry clothes in it! No spinning first, just agitating while the water starts pouring. My clothes are ALWAYS knotted up. Waste of money for the way it works and bad quality for an expensive style washer. DO NOT BUY. Buy LG instead or a cheap washer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Golser,

      Thank you for taking the time to share what you’ve been experiencing with your washer. We understand how frustrating it can be when clothes come out tangled or knotted after every cycle, and we’re here to help you get the best results from your appliance.

      To address the tangling you’re encountering, please follow the guide below and click on the embedded links for additional support:

      Laundry is tangled or wrinkled after washing
      http://www.samsung.com/us/support/troubleshooting/TSG01218323/

      If you’d like further assistance tailored to your model, you may reach out to our support team through the channels below, and we’ll be glad to walk through additional steps with you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151470822) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine I ever bought, so easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer! Only problem is I'm 5.2 and i need a step stool to get to the bottom of the washer to remove clothes.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great set.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer so far. Arrived dented but replacement will be here Monday. Works fast so far. Not really any quieter than my old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is in very good condition, this work great

    I would recommend this to a friend