Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 6547597
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.
This summary was generated by AI based on customer reviews.
3C Motor Failure 1Mo Old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month and getting error 3C (Motor failure) will never purchase another Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark G,
It’s understandably disappointing to have a brand new washer show errors when you expect it to run smoothly from day one. Let us help.
You are correct that the error code 3C given by your Samsung washing machine indicates a Motor Error. I have listed the steps you can take for your experience.
1. Power off the washer for 2-3 minutes.
2. Power it back on.
3. Restart the cycle.
4. If the error continues, visit our Support Center to request service.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149568565 to help our team pull up your information.
Leo
Unable to Get Delivery Date
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too hard to get a mutual delivery date. By the time we figured out a date I decided I would continue to use my older washer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello ArnoldB,
We understand how you feel about not receiving a delivery schedule for your washer. Let us help you.
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Wouldn’t buy top loader again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one I purchased was defective so I returned the bundle and purchased the front loading model instead. I’m not sure why I initially bought a top loading model in the first place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your feedback about our washer is important to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer is working like it is refurbished. It has stopped working properly on the spin cycle 2x.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you anytime, SoniaP. We want more details on what happens with your washer when it's in spin cycle 2 so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147243213, to help our team pull up your information when you message us.
Have a great day.
-John
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel likeit does not wash the clothes as good as a washer should
No, I would not recommend this to a friendBrand response from Samsung
Posted .We put in all possible efforts to ensure that your washing machine operates at its best, MariaS. Let's get this taken care of.
Suppose your washer is unable to wash the clothes well. Click the resources below for assistance. Browse the hyperlinks for tips.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089565, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the washer and dryer for less than a month and it is not working. One of the Worst washer and dryer I have bought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sanaa,
We recognize your feelings regarding your washer and dryer unit. Allow us to assist you.
We would love to speak with you to learn more about your experience and determine how we can best assist you with your washer and dryer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148619826) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the washer it’s not what I expected and the problem I am having with Best Buy I wil never buy from Best Buy again no one have help me with my problems I hate all of it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are to assist you anytime with your washer, SandraA. We would like to have a direct conversation with you to hear about your overall impressions of your washer and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147599257, to help our team pull up your information when you message us.
Have a great day.
-John
returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not like this item. Had Best Buy pick it back up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we understand how you feel about the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Don’t buy It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a terrible Samsung washing machine I do not recommend it It consumes a lot of water and electricity Samsung is getting worse
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VictorB,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Cancelled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here’s my review - it was late so I called about rescheduling the delivery and they cancelled my entire order without my permission!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last 1 day. Two loads and my wife said there was a burning electrical smell and would not turn back on. Do not buy this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joshua,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that has a burning smell; kindly click the embedded words.
What to do if there is a burning smell in the washing machine?
https://www.samsung.com/ae/support/home-appliances/what-to-do-if-there-is-a-burning-smell-in-the-washing-machine/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147877110) to help our team pull up your information when you message us.
Thank you.
-Ricardo
WORST WASHER ON THE PLANET
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give zero stars if I could worst washer on the planet and I’m really really old and had a bunch of washers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Noneya,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Don’t get this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got in February and today it lost power won’t do anything and not the outlet
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your laundry convenience. Let's assist you with this, Dke313.
When the washing machine has no power, we highly recommend performing the troubleshooting steps using the link below. It includes a hyperlink for more information.
Samsung washing machine power issues
https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147777097, to help our team pull up your information.
Have a great day!
^Chrystel
Dont recommend it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 week with it, used it twice and is already giving me issues with it not been level.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your washer that was not leveled after 2 weeks of having it. Let us help.
Here is a link for a video for troubleshooting steps for your washer that is not leveled, kindly watch the video.
Washing machine shakes & vibrates or is noisy | Samsung US.
https://www.youtube.com/watch?v=ywOrH59K9Rw
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147223119) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not Working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bout this in June and it’s now Agustin and it’s not working .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
The experience is different from what we expect from our customers. Let us assist you.
Please see the link below for steps if the Samsung washing machine is not working. You can select the nearest issue by clicking the radio button. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454699, which will help our team pull up your information.
^Rainly
Waist of monwy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality, super hard to use. Already not working after 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to know more about what transpires with the washer and further assist you, DebbieS.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly leaks water. Have to wash multiple times capacity is very poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BarbaraV,
We understand how it feels to deal with a leaking washer. Let us help.
Here is a link with troubleshooting steps to help with a leaking washer. We recommend checking the hyperlinks and watching the video from start to end attached to this resource.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You may also check page 59 of the user manual for other recommended actions when water leaks from the washer.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
For further assistance with the capacity, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148068213) to help our team pull up your information when you message us.
Thank you.
-Angelica
Pick another one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nop! Not working properly Best Buy Weill exchange it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about having a washer that does not work correctly.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Delivery sucks in Bismarck ND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been over a month and I’m still waiting for them to deliver my washer and dryer.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific queries.
Have a great day!
^Chrystel
NA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine don’t have enough power at the time to wash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictorT,
We want you to have a better washing machine experience. Let us help you.
To ensure proper grounding, the washer comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet.
It is necessary to have an AC 120 V, 60 Hz, 15 AMP fuse or circuit breaker. Utilize a separate branch circuit. Link the washer alone to the electrical outlet.
If you are unsure about the grounding, have a qualified electrician or service person check it out.
We would love to speak to you to learn more details and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146913669) to help our team pull up your information when you message us.
Thank you.
-Kimberly