Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 6547597
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.
This summary was generated by AI based on customer reviews.
Great for big loads
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m loving my washer so much I am able to wash my blankets for my king size bed without issues. Saving me a trip to a laundromat.
I would recommend this to a friendEverything I Hoped it would be and MORE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've wanted a washing machine that holds my king sized comforter forever. Not only does this machine hold it but it doesn't wrinkle it up and clean it beautifully. I have cut my weekend laundry time in half with the huge machine. Would buy again in a second.
I would recommend this to a friendGreat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it doesn't have the center agitator so you can fit King Size comforters. Great settings and fast quick wash!
I would recommend this to a friendPerfect Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! large capacity, quiet, and fast. Super Speed Wash cleans quickly without losing quality, and the smart control is super convenient. The Brushed Black finish looks sleek in my laundry room. Highly recommend!
I would recommend this to a friend- Pros mentioned:Capacity
Excellent washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the price! Efficient, large load capacity, prompts self clean when needed. Delivery and set up guys were awesome and easy to communicate with.
I would recommend this to a friend Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer because its for a big load very convenient
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it's perfect it is idea and everything i exspected
I would recommend this to a friendNew Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still new to us, but works great and has tons of room for laundry.
I would recommend this to a friendProduct= Good. Best Buy Experience= Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. The process was horrible. I can't tell you how frustrating it was to have the deliver team; 1. Break the washer the first time they tried to deliver it, 2. Offer a reschedule, first two weeks and then 50 days AFTER the initial date scheduled. The delay in service meant we had to take our clothes to the laundry mat. We are a family of 10 people. That trip cost us $100 to wash out clothes and an entire Saturday to wash them. 3. Finally identify a different washer that we could get in a semi-reasonable time frame and then when installed the water was turned off and not turned back on (which we did not know). That resulted in us calling a repair man to see what was wrong and came out to literally flip a switch that had been turned off and charge us $150 to do so. So the experience cost us $250, and entire weekend day and untold amounts of frustration as every time I called the provided number I was hung up on or disconnected 2-3 times. I'd struggle to find a reason to work with Best Buy again- certainly on appliances but really it makes me question using them again for anything.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know that your overall delivery and installation experience with the washer can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Large Capacity, Smart Washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Washer. Large enough to fit my queen size bedding so I don't have to make trips to the laundry mat. Also love that I can connect bluetooth and be notified on my phone when the loads are finished ( whether I'm home on wifi or not)
I would recommend this to a friendGreat washer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this washer. I can control from my phone, it sends me a notification when finished. And reminds me when I need to clean it.
I would recommend this to a friendExcellent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine. Will definitely buy again and will recommend
I would recommend this to a friendLove Samsung!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE this washer! Very large capacity with lots of setting options and the automatic “self clean” reminder is great for this busy bee!
I would recommend this to a friendGreat washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is super nice! I love that there is an app you can pair your phone with to see that status, It is also super quiet. The only thing that could be a potential problem for some people is that it is really deep and the bottom could be hard to reach for those that are shorter.
I would recommend this to a friendNot what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it at the beginning. I bought this washing machine on December 2023 and just today August 2025 less than 2 years later my drum exploded in the middle of a cycle. I was just washing 1 mattress cover. It happened just abruptly. The washing machine has been great and I’ve never had issues with it until this freak accident. It crushed my laundry basket which was on the floor, ripped out the dryer exhaust hose next to it, and bent the copper pipe where the water drains from. The washing machine made a whole 190 during the cycle before the drum exploded and completely detached from the actual machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaritzaR, your safety matters. We want to speak to you directly to assist you with your washer drum that exploded and explore options to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150408723) to help our team pull up your information.
Have a great day.
^Camille
Must have
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, the size takes up good load easy to use so far it serving its purpose i highly recommend
I would recommend this to a friendBeautiful and functional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer my clothes smell, and looks so good with it, and I love the steam feature instead of having to iron clothes
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer machine I had in years work.Excellent.Get the job done, removing stains.Easily easy to work
I would recommend this to a friendFantastic Washer – Quiet, Efficient.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Samsung washer! It’s super quiet, cleans clothes thoroughly, and has a sleek, modern look. The controls are simple, and the SmartThings app is a great bonus for remote control. It’s energy-efficient and reliable—highly recommended!
I would recommend this to a friendAwesome washer and dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the set when ours went and couldn’t be happier with them. Probably the best washer and dryer we’ve ever had. I recommend it highly if you’re looking for a new set they are great.!!
I would recommend this to a friend
