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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $989.99

Customer reviews

Rating 4.6 out of 5 stars with 738 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 738 reviews
  • Rated 5 out of 5 stars

    So far so good!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love so far so good!! So quiet and easy installation!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a nice washer works great would definitely recomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Performance & Super Quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design that looks great in my laundry area, and it’s surprisingly quiet. Set up was a breeze , and it’s been running flawlessly since day one. I highly recommend to anyone looking for a reliable, high performing washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 5.5 Cu. Ft. High-Efficiency Smart Top Lo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new set, it's what I wanted and matches my aesthetics of my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick wash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool overall . I just don’t like that quick wash is 28 mins when it used to be 15 mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does the job well!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this top loader to try something different. Not going back to front loader is all i can say. If you want a solid Samsung washer, look no further. You’ve got it right here!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, delivery and installation very well, everything very good Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product. I would definitely recommend it to other people

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good washer with excessive loudness/vibration

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good, adequate washer that has nice features such as delayed washing, deep wash which fills the tank about half way and a setting to fill the tank completely. The two main problems are vibration and the loudness. It vibrates, a lot, on heavier spin settings. The noise level is beyond loud. Would not buy again. Wish we had our 9yo samsung ser back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ThomasT, we want you to enjoy doing the laundry. We are here to help.

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the video included. 

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      We recommend checking this link below to help you with your washer that vibrates excessively during the cycle. Check on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150383383) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice ! The AI fiture its very convenient and it washes very fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worthwhile Dryer with some Annoyances

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, not a bad dryer. I have had it for a few months and have not had any major issues. Here is the gist. Pros: - dries items well - lots of options (settings, times, etc.) - easy to set up - looks and sounds nice (fun little noises lol) - somehow syncs up with Samsung Smart things (but it's very tricky to set up) Cons: - door is really hard to open and close, which is annoying mostly - I thought the dryer could be connected to a more intuitive mobile app; smart things is really weird to set up, so the notification feature is basically useless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service and Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! The Best Buy representative was very knowledgeable and sold us the pair of appliances plus the warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product super big iteeeeeeeeeeem really like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. I had a LG front load and pedestal washer before. Even when I would wash 2 loads at once this new Samsung washer washes more clothes and does a lot better job at having all items super clean. I don’t usually write reviews but this washer by Samsung deserves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Huge barrel, works great,easy instruction,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product it grest I really love this samsung washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the effectiveness of the washingachine and dryer that came with it. They work incredibly well and would highly recommend. The install team showed up on team and installed them fast and perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer 5/5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Washer and multiple settings make cleaning clothes easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recomendation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I recomend it. Bight it please.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. It has worked very well for my family and I

    I would recommend this to a friend