Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 744 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
92%would recommend to a friend

Customers are saying

Customers consistently note the large capacity, clean washes, and quiet operation of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its ease of use and the convenient smart features. Positive feedback also highlights the machine's smooth performance and appropriate size. The washer's overall performance and efficiency are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 744 reviews
  • Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the cost. I absolutely love my set!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service …………… keep it up ……………………………………….!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This so far is the best washing machine i have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with this washer. Very nice……………….

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New washer is working well still learning all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente, I’m so happy with my new washing machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the BEST washer we have ever owned!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+++++++++++++++++++++++++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for me but too tall for my wife but overall its a nice machine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love Samsung, Delivery...No

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I've been a fan of samsung products for awhile, love my washer/dryer set. The colors are perfect, and the size is amazing. My complaint is delivery, they damaged my washer, so waiting for a replacement is the issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washing machine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, no problem. It seems to be doing its job fine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cycle Selector light doen't work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, The first day of use and this washer machine is not worth the money. The cycle selector light is a basic function that should work properly, and the fact that it is not functioning shows poor design and engineering. Additionally, the buttons on display being difficult to push only adds to the frustration of using the machine. It's incredibly frustrating to have a washer machine that you can't even properly select the cycle or options you need. The malfunctioning cycle selector light makes it difficult to tell which cycle you're on, and the difficult-to-push buttons on display only add to the frustration. The machine doesn't function as it should, and it's a huge waste of money. I would strongly suggest avoiding this Samsung washer machine model if you're considering purchasing it. The problems with the cycle selector light and display buttons show that the product is not well-made, and you'll likely experience further issues down the line. It's simply not worth the investment.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your insights about the Samsung washer, JuanC.

      If your washer won't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on.

      You can check the child lock feature on the model's user manual link below on pages 48-49.
      https://downloadcenter.samsung.com/content/UM/202303/20230316134036296/WA7300A-AD_UM_DC68-04037N-03_EN_MES_R.pdf

      Also, I have shared Samsung links below.

      Use child lock on your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00051246/

      Samsung washing machine buttons won't work.
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      You can watch the video link below about what to do when a washing machine control panel doesn't respond.
      https://www.youtube.com/watch?v=qNtD_hOEGwY

      If you have inquiries and need further assistance in the future, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145633430, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 4 out of 5 stars

    The best washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my washer, it's Excellent buy.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 1 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty, it washes well and it's fast, but I don't know if they sent it back used or if they put shock absorber rods on it. Used ones make it move so much that I think it's going to knock down everything around it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    nice set!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for the buck, very pleased! Would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Problem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is very nice but dont like when you need to go on it to stop the cloths from knocking to one side then it start all over from the beginning washing again HELp

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      NancyR, Let's increase your washer's quality performance by ensuring that you won't experience it shaking again.

      Below are steps to help stop the washer from shaking, and we recommend you click on the hyperlinks and watch the video in the fourth step for more assistance.

      Samsung washing machine is shaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145863773 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best experience. I have changed two times this equipment. When it is working is really good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello norvazrod,

      Thank you for taking the time to leave a review on one of our products.

      Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you!

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noisy washing machine. Spin cycle does not get the water out as well as my old machine. I hate all of the beeping noises. Who wants that?

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Let us see how we can improve your experience with your washer, Shelly.

      Most noises are either harmless or simple to fix. Please choose the noise in this guide that matches your washer's generated noise. Click the hyperlinks or words highlighted in "blue" and watch the full video for tips.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Samsung washing machine does not drain:
      https://www.samsung.com/us/support/troubleshooting/TSG01001013/

      Please turn to page 47 of the washer's user manual under Alarm Off to turn on or turn off the alarm sound:
      https://downloadcenter.samsung.com/content/UM/202303/20230316134036296/WA7300A-AD_UM_DC68-04037N-03_EN_MES_R.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145863240) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 3 out of 5 stars

    Washer good but...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, cleans real well and washing options are good. Giving 3 stars because the machine had to be replaced after 2 months because of a mother board malfunction code AC6.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Run away!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the only thing you will wash is a king sized comforter then this washer is great! If you have hours just for the washer to do one load and you love having to reset the washer to spin again just to get enough water out of the clothes to put them in the dryer then you will love this washer! If you aren’t tall, run away from this machine! You will definitely need a ladder to climb inside to reach the bottom of the tub! I am 5’9” and can barely reach it! But that is probably necessary to be able to do those big comforters. If you have to go to the laundry mat to do your laundry and this is the only washer within 200 miles of you, then suck it up and wait another week or two and get a different washer! I have been cursing this washer for the entire 23 days I have had it! I don’t even want to hear “Samsung” for the rest of my life! Run away!!!

    No, I would not recommend this to a friend