Customer Ratings & Reviews
- Model:
- WA55A7300AE/US
- SKU:
- 6529821
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the large capacity, clean washes, and quiet operation of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its ease of use and the convenient smart features. Positive feedback also highlights the machine's smooth performance and appropriate size. The washer's overall performance and efficiency are frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
New Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer. Really easy use and helpful to manage my time.
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, plus has the super speed that is great
I would recommend this to a friend Door latch went out. Not working after only 5 mos
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch went out. Not working after only 5 months. Parts on backorder. 3 weeks later- still no solutions from Best Buy...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Superman,
We appreciate your review of your overall experience with your Samsung washer's door latch and we would like to hear more about this, please get in touch with us via our Support Channels below.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145019401) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Sold a defective peice of junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this from the Bedt Buy outlet. Supposedly, the only things wrong are supposed to be cosmetic. There were a few scrapes, but nothing major. Unfortunately I spent the time to rent a truck and pick it up be suse the outlet doesnt deliver. Got it all hooked up and tried ststting a load only to be met with an OC error code thet wont clear. If i try ti wash a lod with Deep Fill or Pre-soak settings, the cycle never starts. It just continually errors by showing an OC code. The worst part is i have to take time out of my day and rent another truck to take this oeice of crap back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Long cycles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes longer to wash than previous washers, even in smaller loads
No, I would not recommend this to a friendDisappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to leave my sincere disappointment with both Best Buy and their delivery methods. I bought these machines on black friday, I was supposed to receive my machines 4 days later and when the time came, the delivery guy just left and used an "there's no space" excuse when there was more than enough. The streets were completely empty that he came in and out, twice. I was prepared for these machines and needed them immediately. I called Best Buy, stayed on the phone for over an hour and nothing was resolved. I'm sure the machines are great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Washer and dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unsure has not been delivered yet But will fix review
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
samsung 5.5 cu. washing machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waited 3 weeks to get washer--got it installed, and had problems--repair person came out and said both control boards needed to be replaced--had to order parts--it has now been 2 weeks, and no repairs yet--it was defective from first day--very frustrating--we feel we shoud have been given a new replacement machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you posting a review, RosemaryM.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
look for something else
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it could be better. i bought it specifically bc of the huge tub, but filling it up is a headache. whatever load you have, small, medium, or large, it doesnt seem to add much water to clean it properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bbmember,
Thank you for sharing your experience with our dryer. Samsung intends to always provide convenience and satisfaction to our customers. I apologize if the product that you currently have does not get clothes clean on a normal wash cycle.
Please click on this link for a troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
You may also click on this link for reference on how to get cleaner clothes with your Samsung washer.
https://www.samsung.com/us/support/answer/ANS00084866/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144220062
^Mila
Unrepairable.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Cleaned ok, but not great. Convinced now that an agitator is necessary. Besides that it stopped working because the buttons wouldn't do anything. Called Samsung to schedule repair. Repair guy never showed up. Called back they said thats a motherboard issue and we can't repair it. What!? Now still waiting on refund. Been over a month. For a high end washing machine that I only used for a few months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review on one of our washers, Tommy. We'll be glad to look into this for you!
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Buy this now!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with this purchase. The washer is my new best friend. It knows when to do a self cleaning wash and it’s just a beautiful piece of technology
I would recommend this to a friendBasin very deep to just get ur clothes out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time that ive used this, i had no idea that the basin was that deep, we have to use a 3 stepstool to just get the bottom clothes. I think im regretting it cause it will ruin my back and ribs from bending so deep to get my clothes out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing this concern with us. I know you must be frustrated with this situation. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. If you have any additional concerns, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144043700) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Don’t Purchase!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer and dryer I’ve ever had. I’ve had older generation washer and dryers other brands of course, that have worked better. I have 4 months with the washer and it always has codes coming out and the dryer takes a ridiculous time to dry the clothes. I’m never purchasing a Samsung washer and dryer ever again. I’ll make sure to let me friends and family know as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MayCa,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it always has codes coming out and your dryer takes time to dry clothes. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help you.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002001/ to guide you on the issue. Just click on "Washing machine displays an error code" to help you identify the error codes and fix the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ if your clothes are not dry after using your Samsung dryer. Just click on "Dryer cycle takes too long" to help you fix the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144313297.
-Noraina
SAMSUNG IS JUNK BEST BUY CAN CARE LESS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is probable the worst experience with a purchase of an appliance in the 25 years i have owned a home, not only did the washer have dirty water in the bottom of it when unpackaged but it also had a dent,icalled and they insulted me with a 99 dollar discount. not wanting to deal with the completely unknowledgeable sales staff that can care less about doing there job but are more concerned with staring at here phones during there work day, i plugged the unit in and low and behold ITS JUNK AND DOESNT WORK . returning tomorrow and never going back to best buy ever again. DO NOT BUY SAMSUMG
No, I would not recommend this to a friendWasher broke in 3 weeks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke in less than 3 weeks. Spin cycle is where washer jumps violently. Luckily sensors detected and shuts it down. I had bestbuy totaltech so returns are 60 days. I ordered a replacement. Gotta wait till July end to get a replacement. Let’s see. Should have gone with other brands like whirlpool or LG GE. This won’t last to long time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mamasree,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/WA55A7300AE/US for the warranty coverage of your washing machine. You can also check this link https://www.samsungparts.com/Default.aspx if you need to buy parts for your washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144581082.
-Noraina
RECALL THIS MODEL!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS WASHER TOOK A CRAP AND IT WAS 2 WEEKS OLD. DO NOT BUY THIS !!! WE GOT AN ERROR CODE & IT WAS NOT FIXABLE!! SOME SMART TECH... COME ON SAMSUNG!! RECALL!!! DO NOT WASTE YOUR TIME!!! BUYING LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always strive for customer satisfaction, SantinoB. Let's get you assisted with the code that appears on your washer.
The washer may display information codes to help you understand what is occurring with your washer better.
You may refer to these links and videos:
Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
How to reset your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087882/
Use Smart Care on your Samsung washer and dryer: https://www.samsung.com/us/support/answer/ANS00050453/
Find out what an Error Code means on your Washer or Dryer with Smart Care: https://www.youtube.com/watch?v=VzQiAeJn4hY
Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY
The below link is the user manual for your model. Turn the pages 62-65 for reference: https://downloadcenter.samsung.com/content/UM/202303/20230316134036296/WA7300A-AD_UM_DC68-04037N-03_EN_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725200, to help our team pull up your information.
Have a great day.
Melardo
Low cycle Low water.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the washing cycle. The clothes are not getting cleaned. The water level is too low and when I change it for more water it still does not fill up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Karina. We can help you with your washer!
Below are links to help you with the water level and clothes not being cleaned.
To get cleaner clothes, you can utilize these resources:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
https://www.samsung.com/us/support/answer/ANS00084866/
This additional information will also help you with the water level:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
If you have questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1144997384 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Always off balance
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine isn't good. If it cleaned clothes well, I might overlook the CONSTANT problems it has with unbalancing. The clothes are not cleaned well and I can almost never wash a blanket without the machine telling me that it's off balance. So much frustration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Dennis.
Our team appreciates your patience as you deal with the issue you're experiencing with your washing machine unbalance.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
It's important to consider the weight of each load when doing laundry. Even small, heavy items can overload washing machines and dryers. You will want to ensure your clothing and other items are added correctly since overloading can reduce cleaning performance. Please follow the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Also, to ensure accurate weight detection by the washer. Make sure the washer is properly calibrated.
Calibration ensures accurate weight detection by the washer. Make sure the tub is empty before running calibration.
1. Press Power to turn on the washer.
2. Press and hold Temp. and Delay End simultaneously for 3 seconds.
3. Press and hold Start/Pause (Hold to Start) to start calibration.
- The tub rotates clockwise or counterclockwise for approximately 2 minutes.
4. When complete, “0 ” appears on display, and the washer turns off automatically.
I suggest you check your user manual for assistance. Please go to page 30.
https://downloadcenter.samsung.com/content/UM/202207/20220715160302333/WA7300A-AD_DC68-04037N-02_EN_MES_R.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144829626) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
New tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart technology at it's best with the ability to control your machine from your phone
I would recommend this to a friendNot recommended. Get a front load.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine frequently showed error code. No cycle works except normal cycle with warm water. It happened three out of four times. Finally exchanged for a front load machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Terence,
We understand how it feels to deal with an error code on our washers. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly