Customer Ratings & Reviews
- Model:
- WA55A7300AE/US
- SKU:
- 6529821
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the large capacity, clean washes, and quiet operation of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its ease of use and the convenient smart features. Positive feedback also highlights the machine's smooth performance and appropriate size. The washer's overall performance and efficiency are frequently praised.
This summary was generated by AI based on customer reviews.
Samsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't feel like my clothes got clean as they were just bunched up in the middle and the top clothes didn't get agitated or spun at all. I sent the washer and dryer back and got an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TiannaH,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Buy new never used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was used and had a broken balancer..and the wires were taken by the delivery men.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144114157) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Smart" functions are not very smart, and it snags.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the Smart function of your Samsung washer, Mike. We'll be glad to help you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Trips breakers.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Title. The washer trips breakers. Electrician came out. Washer emits RF radiation. Surprised this passed FCC standards.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about your experience with the washer and would like to assist further, Brandon.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Ridiculous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just today I tried to use the Smart Things app with my one month old a Samsung washer and it is now not working. 20 minutes on the phone with a tech, just to set up an appointment IN A WEEK to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Susie,
We apologize that your experience with the washer connecting to the SmartThing app was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
It's the age of connected devices, and washing machines have joined the club. Samsung offers many SmartThings, compatible models, including the FlexWash models. After adding your washing machine to your account in SmartThings, you'll be ready to get the most out of it. Please see the link for more details.
Use SmartThings to control your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00082522/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882216) when you message us to help our team pull up your information.
Have a great day.
^Charles
Terrible Product!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months sensor stopped working Don’t buy this product it is terrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .JefferyF, we understand the frustration if the sensor stops working. We want to speak to you directly to provide support and see what options we can offer to fix your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147658371) to help our team pull up your information.
Have a great day.
^Camille
too big to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to keep the machines balanced, makes awful banging noise on the spin cycle, even the technician couldn't fix the problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sammy, we understand the significance of a working washer in your home. Let's get this taken care of.
Please refer to the links below should your washer go unbalanced and make a loud banging noise. Browse over the hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Samsung washing machine is noisy (please select the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147048699, to help our team pull up your information when you message us.
Have a great day.
-John
SLOW
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works too slowly and I have to take many minutes in each washing cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcoH,
We truly understand how you feel regarding your washer. We are here to help you with it.
We recommend checking the resources below for steps to take when the washer is taking too long. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147227116), and it will help our team pull up your information.
^Rodel
Not a great washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sucks because the chlots are not come out clean and the normal cycle does not give that much water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that dealing with a washer not cleaning and not giving much water to wash the clothes can be frustrating. Let us help.
Here's a link to helpful tips if your washer needs to clean the clothes properly. It also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
For clothes to always come out clean, we have provided another guide you may check for more information.
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
The below link contains the troubleshooting steps when the washer does not fill with enough water. This resource also has a video you may watch from start to finish.
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Lastly, here is a link with details to learn the recommended load size for your washer for reference.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146788046) to help our team pull up your information when you message us.
Thank you.
-Angelica
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothe did NOT come out clean. Drum hardly moved the clothe.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Eric,
Thank you for sharing your review of our Samsung washer.
We’re sorry for experiencing the issues with the washer especially for not cleaning your clothes and not spinning properly.
Here are some links to help you with your concern.
The clothes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
The Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144907758) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Died after 12
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was amazing for 12 days and then it died. The control board and inverter board went out for no reason at all. Returning and buying another brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry regarding the return policy.
Have a great day.
^Charles
Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to change out this washer 4 times still isn't functioning right
No, I would not recommend this to a friendMr. Gonzalez
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer/dryer set do not perform as required. The clothes come out dirty like if they didn’t wash at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hugo,
Thank you for bringing this to our attention. I see you have some concerns with the washer. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your observation. We will continue improving the quality of the products and services we offer.
You should use Calibration mode right after your washer is installed, any time you adjust your washing machine, and if you ever feel the weight detection (and amount of water per cycle) isn't right.
Install a Samsung washing machine in your home / Calibrate your washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
Run calibration (recommended) on page 30
https://downloadcenter.samsung.com/content/UM/202207/20220715160302333/WA7300A-AD_DC68-04037N-02_EN_MES_R.pdf
If your washing machine seems to be working just fine, if the clothes aren't clean as you would like, then it's not an issue with the washer. Our guide will help you use your washer to maximize its cleaning ability and get your clothes as fresh as possible.
The clothes are not clean https://www.samsung.com/us/support/troubleshooting/TSG01108627/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144809856
Have a great day.
^Charles
Not what we expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moves too slow! No full movement of clothes, varely moves them back and forth!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are immensely grateful to you for leaving us a review, Enrique.
To help you with this, I have provided a Samsung video link below about the washer won't spin.
https://www.youtube.com/watch?v=0D13Fhc07hQ
Also, incorrect laundry load size can affect the performance of your washer. I highly suggest checking this Samsung link for the best laundry size for your washer.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145121084.
^Rainly
- Pros mentioned:Washer performance
Delicate Setting Really Works!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having my Samsung washer for a month, I have to say I love it! I really wanted a top loader as I feel they are more durable and the size of this drum seemed perfect for my needs. The autofill works great and to date, I have had zero issues with the quality of my washed items. I always use the delicate setting for clothes since I try to keep them in top shape, and this washer gets everything clean without wear and tear to the clothes! Overall I recommend this set and this washer!
I would recommend this to a friend - Pros mentioned:Noise level, Washer performance
Ugly?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flawless, works quickly and quietly. Good job on heavy soil.
I would recommend this to a friend - Pros mentioned:Capacity, Ease of use
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set-up,can handle big load of laundry.Very Efficient i could see the difference in my water bill already!
I would recommend this to a friend - Pros mentioned:Ease of use, Washer performance
Washing machine dream.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent item at great price! I’ll recommend it! Easy to use and do it very good work!
I would recommend this to a friend - Pros mentioned:Capacity
Love it!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and works wonderfully. I love how big and smoothly it functions and all of the options I now have. I would highly recommend it. My daughter has had the same one for a couple of years and still loves it as well.
I would recommend this to a friend - Pros mentioned:Capacity
big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great hi-capacity washer for home use. Probably more than I need but reduces the number of loads done every week.
I would recommend this to a friend