Customer Ratings & Reviews
- Model:
- UN55JS8500FXZA
- |
- SKU:
- 3813039
Customer reviews
Rating 4.7 out of 5 stars with 1143 reviews
(1,143 customer reviews)Rating by feature
- Value3.3
Rating 3.3 out of 5 stars
- Quality3.5
Rating 3.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the excellent picture quality, vibrant colors, and ease of use of this 55" 4K Ultra HD TV. Many also praise the 3D capabilities and the smart TV features. However, some users experienced issues with the remote control and reported instances of motion blur. A few also commented on the Smart Hub's performance and the TV's price point.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Backlight Went Out - Do Not Buy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Samsung 55" TV and the Backlight went out on it after a year. Just out of warranty and Samsung says "Sorry, nothing we can do". The part to repair the TV costs the same as buying a new one. STAY AWAY FROM SAMSUNG TVs!
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective right after warranty runs out.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was GORGEOUS in-store. It was the newest out there when I purchased it and came with a "first kid on the block" price tag, if you know what I mean, so I was expecting functionality, as my previous TV pretty much lasted forever (but was a picture tube!). Right after the warranty expired, the left and right sides of the screen became vein-y with white lite...it looked like permanent lightning on the TV and never went away. Also, the TV itself grew HOT when touched. This was literally a month after expiration. I contacted Samsung and frankly, they just wouldn't stand by their product. Not only charging for repair but continually saying it was out of warranty, which was true....but a MONTH? Just here on the Best Buy site there are multiple people that had this TV and had the exact same problem. Someone should bring a class-action suit against Samsung for not only selling faulty equipment, but for also doing NOTHING to aid in it's repair. I'll never buy another product from them again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too many bugs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many bugs with SmartHub, SmartRemote, and DirecTV.
No, I would not recommend this to a friend