Customer Ratings & Reviews
- Model:
- WV60M9900AV
- SKU:
- 5712431
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the large capacity, cleaning performance, quiet operation, and ease of use of this washer. Many appreciate the numerous features and the convenient FlexWash system for smaller loads. However, some customers have reported issues with reliability and the price point. Concerns have also been raised regarding the door design and its limitations.
This summary was generated by AI based on customer reviews.
I do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept of having a top and bottom washer so you’re able to use boats and the top is for small loads, often the sensors that there’s a leak come up and you have to let it dry internally for 24 hours so now your laundries on hold for that long. These are small loads, I put 3 small toddler shirts/shirts on top and the sensor went off. I would not have bought these machines that I know, plus the buttons are hard to press, they get stuck and don’t always work. Dish machine is less than a year old, it should not be behaving like this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nawal,
I see you are experiencing error codes with your Samsung Washer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143077772. We thank you for being a part of the Samsung family. ^Brad
I want to love this washer....BUT......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So the bottom washer has been no problem...but the top washer is a complete disaster. I purchased one and the top washer kept leaking water from the bottom, eventually Samsung reimbursed us our money, and I bought a new one because it matches our dryer...after a couple of months, this new top washer is doing the same thing. It is clearly faulty engineering, I will go through the motions again, but REALLY????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time out of your busy day to share your experience with us, Herman. I would love to discuss this further with you to see what we can do to turn your experience around. Please reach out to us via any of the following outlets and reference ticket number 1140070477.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Worse $$$$$ washer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worse piece of junk we every threw good money at. Every other time it stops with the 1LC1 error. We have followed every advice out there on the net, stopped using fabric softener in the top washer still the problem persist and the laundry day becomes a day of frustration and we have to wait a day before the laundry operation can start again. Check the web for this error before buying an expensive headache for your self. To make matters worse the sensor is not easily reachable to no way to dry it you just have to wait it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your Samsung Washer giving you an error code of 1LC1 and I would like to offer some assistance. i have some helpful information that might help resolve this issues. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143227794. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Reliability
Didnt work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work. Hasnt worked since i got it. Ill update once samsung comes and fixes it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EwaF.
Thank you for your review. We appreciate your review of the experience with an appliance that doesn't work since you received it. We are here to help.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144936379), which will help our team pull up your information.
Have a great day.
Melardo
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My washer has been broken for 2 months due to losing complete power for upper and lower washers. The door is locked with my sheets in it and both upper and lower will not drain. A technician came out twice to try to repair it and they cannot fix it. I’ve been trying to work with Samsung to get a refund and they said it will take another 7-14 days for an answer. Washer sucks, customer service sucks. Do not buy a Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ja04, I see the your experience with your Samsung Washer has not been ideal and would like to offer some assistance. We are here to help get your unit back up and running properly. I would love for you to contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661579. We thank you for being a part of our Samsung family. ^Brad
DO NOT BUY THIS WASHER!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS WASHER!! It broke on day 27. Too late to return to Best Buy and Samsung service is too lacking in timeliness. The system is not capable of flushing the fabric softener through the compartments. Water backs up in the compartment and sets off a sensor to tell the machine to only drain. This will shut off both the upper and lower machine! It will never stop alarming unless you unplug the machine from the wall. Repair man says this is a very common problem and a design flaw. It took 2 weeks to get them out here in the first place. It will be one more week to get the part and have them return. Samsung will only pay for this for one year. After that, I get to foot the bill for repeated repairs. I specifically bought this unit to have the top washer for small loads that I don't want to wash with fabric softener--bathing suits, sports uniforms, work-out wear. I only used fabric softener in the upper unit 2 times!!! That was enough to make the entire machine completely unusable. Unacceptable!! So now that the entire doesn't work and won't complete the wash cycle, it has water left in the system. My brand new front loader stinks already. Since it can't be fixed in a timely manner, all the work I did to make sure it could dry out when not in use, wiping the seal after every load, and running the cleaning cycle was useless. It already stinks!!!
No, I would not recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. Had problems with the water leaking within the first year. Then the top load washer broke. Now the tumbler has broken and samsung no longer makes parts for this machine to replace
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the importance of having a perfectly working washer for your laundry needs, Momof3. Let us help you with your Samsung unit.
I recommend checking the links below for steps that may help fix your leaking washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
https://www.youtube.com/watch?v=jgKRn1xR_qs
You may also check page 70 of the user manual for other troubleshooting steps when water leaks from your washer.
https://downloadcenter.samsung.com/content/UM/202209/20220902133159483/FlexWash_WV9900M_DC68-03768A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145094132) to help our team pull up your information when you message us.
Thank you!
-Angelica
Huge disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weve had this for a few years. We've had it repaired at least twice a year. The service is phenomenal on Best Buy's end, but I would strongly advise against purchasing this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for your review. We appreciate you sharing your experience with the washing machine.
We would love the opportunity to speak with you about your washer to determine how we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number 1145023859 to help our team pull up your information.
Thank you, and stay safe!
^Chrystel
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every 5th wash or so the washer leaks and gives the 1lc1 error and we have to unplug, tip the washer and put a 2x4 under it for a few hours. Washer also gets unbalanced super easy. Buy a whirlpool instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, jsquared! The error code you are seeing one the washer is to indicate there is a leak in case the leak is somewhere you might not quickly notice it. For the leaking water, I recommend using this link (https://bit.ly/32pmvUI) to help you resolve it. ^Jecca
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer...top washer had a frequent error code....replaced at least twice and still doesnt work
No, I would not recommend this to a friendSamsung washer good for up to 3 years only
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine August 2020 and it lasted less than 3 years for me :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .RonD, we understand that you are having issues with your washer. For us to assist you better, we would like to gather more information.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146608782) to help our team pull up your information.
Have a great day.
^Camille
Do not buy, poor quality and no geeksquad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible unit. bearing broke right outside warranty period and geek squad has no idea how to fix or resolve issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .A good working washer is everything, MichaelF.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145376521), which will help our team pull up your information.
Have a great day.
Melardo
Not so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to dry things. Wrinkle away doesn’t work. Bye bye best buy and Samsung. Going back to LG...
No, I would not recommend this to a friendGiving errors and not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 years of use, this washer started giving errors. and stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Neeraj,
We are here to help you with your Samsung 2-in-1 washing machine model.
I have provided a Samsung video and link that will help with the error code you receive to get the washer working.
Find out what an Error Code means on your Washer or Dryer with Smart Care:
https://www.youtube.com/watch?v=VzQiAeJn4hY
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
I have also shared this model's user manual link. Please access the link and turn to pages 72 - 75 for additional help.
https://downloadcenter.samsung.com/content/UM/202301/20230103164103705/FlexWash_WV9900M_UM_DC68-03768A-09_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145533758 to help our team pull up your information.
Leo
- Cons mentioned:Reliability
LC1 Error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer looks great but always gets a LC1 error. Not really happy and would not recommend to friends or family. Samsung customer service was not helpful either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the worth of a working washer, as we do laundry regularly, Mike.
Error codes play a vital role in ensuring your washer stays in good condition and give you a starting point if there are any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps.
Here is a link to "Samsung washing machine information and error codes": https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
I also shared this link about "How to reset your Samsung washing machine": https://www.samsung.com/us/support/answer/ANS00087882/
You may also refer to these videos:
Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY
Find out what an Error Code means on your Washer or Dryer with Smart Care: https://www.youtube.com/watch?v=VzQiAeJn4hY
The below link is the user manual for your model. Turn the page 73 for reference: https://downloadcenter.samsung.com/content/UM/202209/20220902133159483/FlexWash_WV9900M_DC68-03768A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145296832), which will help our team pull up your information.
Have a great day.
Melardo
Don't buy this appliance - it's the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered in Jan 2018, 6+ REPAIR appts since purchasing.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time out of your busy day to share your experience, Schatzie. ^Lo