Customer Ratings & Reviews
- Model:
- DVE50R5200W/A3
- SKU:
- 12372064
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Doesn’t dry clothes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I ordered small capacity, took forever to dry my clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .We wish the dryer to work and sound to your expectations, Julie85. We are here to help you with that.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please see these links for details.
Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying
https://www.youtube.com/watch?v=LibK_OLFH4Q
There are so many cycles and settings available on your dryer, so you're really missing out if you're only using the defaults. Please check this link for details.
Cycles, settings, and features on your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00051022/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145441977) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
The dryer that does not dry
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dry times. Lengthy and clothes not dry and one cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your thoughts on the dryer's performance. TammiS. Let us go ahead and get you tips and tricks to maximize the dryer's potential.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
07 Eco Dry on page 35
https://downloadcenter.samsung.com/content/UM/202210/20221028082248825/DV5400_UM_DC68-03784D-13_EN_MES.pdf
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145508561) to help our team pull up your information when you message us.
Have a great day.
^Charles
Hold your horses!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've already been charged for the dryer but haven't & won't receive it till mid-June!! I think you should have waited to bill my card for it till then!
No, I would not recommend this to a friendDOES NOT DRY THE CLOTHES THROUGHLY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HATE IT< NO MATTER WHAT SETTING I PUT IT ON IT NEVER DRIES THE CLOTHES THROUGHLY. WOULD NOT RECOMMEND IT TO ANYBODY,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues getting the best performance from your Samsung Dryer. I would love to help. I have some information that will provide you the best practices for the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Defect dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store deliver a damage dryer, not working, we call and they are going to replace it but whithing in another more month..too long of waiting
I would recommend this to a friendPiece of junk!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Dec-2020, and will not dry large loads or king size comforters. As of today May-2022, dryer has failed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MrDaniel,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it does not dry large load or king size comforters. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer has no heat at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00080262/ to learn the best laundry load size for your Samsung washing machine and dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00047247/ to learn how to care for your bedding items with your Samsung washer and dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144528477.
-Noraina
Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may look nice and say it's energy efficient. But you should not have to dry you clothes for a hour and 30 minutes to get your clothes dry. Do not buy Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback with us, Wrigley. Here is a link with some troubleshooting steps that may improve the cycle time of your dryer (http://bit.ly/3qKFrc7). ^Lo
Don’t buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t dry my clothes. Had to dry them after 4 cycles. When removed there was water spilling on the floor from the hose from the dryer.
No, I would not recommend this to a friendTerrible heater
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer absolutely sucks. The heater is terrible. The setting are terrible. And yes i set the temp settings on high.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144207974
Thank you for choosing Samsung. Have a great day.
-Trisha-
delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.messed up my order more the. 2 times only say idk idc
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Poor Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged equipment products in 2 deliveries. Not doing business with Best Buy when it comes to purchasing big items.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer quit heating after 2 months..dealing with Samsung at the moment to have someone look at it and it’s not going smoothly!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dryer and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142815269. We thank you for being a part of the Samsung family. ^Brad
Not happy with this at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and went to use it and it wont work. Had to wait 2 weeks to have someone to come look at it due to the virus. Not happy at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gcandfam4,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it won't work. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ to guide you if your Samsung dryer will not turn on stay on.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ if your dryer turns on but doesn't start or spins.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144603282.
-Noraina
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sorry but it won’t dry the cloths , Yes we put it on high, my sister bought the same dryer same day , hers is working fine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues getting the best performance from your Samsung Dryer. I have some information on the best practices providing the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Don't waste your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three weeks after owning, it had to be serviced for bad heating element.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gabe,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it needs to be serviced for bad heating element after 3 weeks of owning it. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer has no heat at all" for the troubleshooting steps.
Please also see this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
I case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598303.
-Noraina
trash samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt work for me at home!!! very dissappointed on samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Vidalin85,
Thank you for providing us with a valuable review. We would like to learn more about your dryer and help you make things right. If you don’t mind contacting us via the following option at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working out a solution.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145032511) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Samsung Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the Samsung DV5200 7.4 cu. ft. Electric Dryer with Sensor Dry in White a few weeks ago and compared to my previous dryer I can’t ask for much more. The 7.4 cu ft really cuts down on time spent drying my families clothes. We really appreciate how quiet the machine is. Our laundry room is right below our living room so it is nice that it can operate and does not interfere with any family time. As a family we try to avoid ironing at all costs so the sensor and anti wrinkle option helps us reach our goal of having less work. The display is awesome and knowing exactly how much time is left so we can coordinate our busy family’s schedule. The design of the dryer is appealing and I don’t usually pay much attention to it but I like the design.
I would recommend this to a friendBrand response from Samsung
Posted .Finding a dryer that fits all your needs and is great for the whole family is so exciting! Thank you for choosing Samsung. ^Lo
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deyer stopped working after the warranty was expired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello dhowell,
Thank you for your review. We are sorry that your experience with the Samsung dryer didn’t quite match your expectations We would love to hear more about your experience so that we can use your valuable opinion to deliver an even better experience next time.
Please reach out with any further comments or suggestions you wish to share using the following options
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144890733) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Short life span
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dryer seems to not get hot anymore only warm after less than a months use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Andyx2020,
I see you are having some concerns with your Samsung Dryer only getting warm while using your Samsung Dryer. Your dryer does have sensor dryer and will adjust according to the moisture in your clothes unless you are using a Manual Dry cycle. See link below for more information:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung and welcome to our family. ^Brad
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No matter kept making a rattling noice after 10 minutes. Had to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648375.
-Noraina