Customer Ratings & Reviews
- Model:
- DVE50R5200W/A3
- SKU:
- 12372064
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Just NO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish there is a ZERO star option. Purchased this back in August 2020….We had to replace the heating sensor in 2022. Now 2 years later, the same thing is happening again. I should not have to do this every 2 years. This dryer is garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment about your overall experience with the dryer.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
No good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not very good when it worked and then broke down and no customer support to fix it. Had it for about 2.5 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TroyC,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148486107) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Avoid Samsung at All Costs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung brand dryer from Best Buy in 2016, and after less than four years, its belt, pulley, and motor all broke. We're now stuck with a repair bill for 150% of the cost of the original dryer. The repair technician said that factories are no longer lubricating appliances like the one we purchased, which causes them to break in only a few years. We very strongly recommend NOT purchasing appliances from Samsung.
No, I would not recommend this to a friendMrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get clothes dry. Difficult to operate. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LEAB,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it doesn't dry clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer is not hot enough" for the troubleshooting steps.
I am also providing this link https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf for the user's manual for you to know more about the product.
Please also see this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
You can also check this link https://www.samsung.com/us/support/answer/ANS00080262/ to learn the best laundry load size for your washing machine and dryer.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00050526/ for some tips on how to clean your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598524.
-Noraina