Customer Ratings & Reviews
- Model:
- DVE50R5200W/A3
- SKU:
- 6322986
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 7.4 Cu. Ft. Electric Dryer with Sensor Dry for its excellent drying performance, ease of use, and quiet operation. Many appreciate its capacity and find it to be a good value for the price. Positive feedback consistently highlights the dryer's user-friendly controls and efficient drying capabilities. The dryer's size is also frequently noted as a positive attribute.
This summary was generated by AI based on customer reviews.
do not make this mistake!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer was delivered March 2022. I've had to have 2 repairs, the first in Nov 2022 and now again June 2023. Same issue of belt coming off idler. Clothes are never dry (although it claims to have "sensor dry") after initial settings. A terrible waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeniseM,
We'd love to extend our assistance with your Samsung Dryer to determine how we can provide the best resolution.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145892411 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer works great and is easy to operate. Delivery went smoothly too!
I would recommend this to a friendDry is great, wish I had the Washer-
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got delivered 8 days after the original delivery date but sadly it came alone with the washing machine that was suppose to be delivered with it. After being told the delivery truck crashed into a ditch the day of delivery (with both items on the truck), we were rescheduled for the following Wednesday. Then were rescheduled again for Friday.- now being without a washer & dryer for over a week, the dryer arrived but the delivery guy had no idea where the washer was. running out of characters- WORST CUST SVC EVER
No, I would not recommend this to a friendNot so thrilled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not crazy about it. It “decides” on certain cycles when the clothes are dry and they rarely are ever completely dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your feedback. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the dryer.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
I have also shared the user manual link below. Please access the link and turn to pages 50 - 52.
https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf
Your dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144777632
Leo
Terrible. Takes years to dry ANYTHING.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dryer, do NOT waste your money on this garbage. Takes 2 hours to dry a small load, if you don't dry for that long, clothes WILL come out damp. Samsung has sent techs and can't find anything wrong, meaning this dryer is just meant to suck. Very bitter as we now have a 3 month old dryer that we are stuck with, with no recourse. Stay far away from this overpriced nonsense.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mo0sic,
I see that you are having some concerns with your dryer not drying your clothes completely and I would like to help. I have some helpful information that I would like to provide that will ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung and we welcome you to our family. ^Brad
Doesn’t get anything dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan at all. Uses more energy than my old one from the 90s. None of the cycles actually dry a load of anything. Extremely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Keg2342! We are sorry to hear that your dryer is not drying as it should. Please know that we are here to help by providing a link to rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000999/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143900906
Thank you for choosing Samsung. ^Nic
Motor burned out
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted two years and the motor burned out. Cheep motor. Warranty is one year only and the motor is very expensive ($250.00). Throwing it in the garbage and will buy a GE brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Richard S,
I understand your frustration with the motor burning out after just two years. We wish to assist you and to get more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147279634 to help our team pull up your information.
Leo
Samsung 7.4 Cu Ft Electric Drye
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, no problems. Fits well in the laundry room.
I would recommend this to a friendNot that good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with both the washer and the dryer that I bought. The washer does not was well. When rinsing it does not do a good job. The clothes does not feel clean
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Mimi! I have this link (https://bit.ly/33ZcFve) that can walk you through what to do if your clothes are not getting clean. ^Jecca
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dryer going on a year now and majority of the the time the clothes still come out damp. Not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Alex, we can definitely understand how that can be frustrating and would like to help get this resolved for you as best as we can. I have attached a link to a troubleshooting guide for your concerns on your clothes not being dried (https://bit.ly/3rDdSmF). If the problem continues or you have any additional questions or concerns please, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144098475) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung Has Poor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a lemon. On day two upon starting it, there was a code that a service tech had to clear. Two weeks later it stopped working and they said we needed a new motor and motherboard. Had this dryer for just over 30 days and have only been able to use it half that time. Spent over $700 and still going to laundromat to wash and dry my clothes. Samsung service is horrible and they have no sense of urgency. Never again and people will hear about my experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dryer. I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142759269. We thank you for being a part of the Samsung family. ^Brad
Drying settings are ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the settings don’t work properly on drying the clothes completely. I found quick dry and change the time works the best to dry clothes completely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Chef101! This link (https://bit.ly/3ia5Iwl) has some great tips you may not have tried yet to help you get the best drying performance possible. ^Jecca
Angry customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer never worked. The Geek squad as beem to my house several time amd my dryer atill doesnt work. I bought as is from Best Nuy. I feelnlike they sold me a lemon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration about your dryer not working. We want to speak to you directly to provide support and see what options we can offer to fix your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147177861) to help our team pull up your information.
Have a great day.
^Camille
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Following my review of the washer and dryer. It’s now been 10 hours and still not finished. Half of the wet clothes are now on the floor soaking. Just trying to dry my sheets so I can go to bed. My pillow is still in the washer and has been for about 7 hours waiting to go into the dryer. I can’t send this crap back. Samsung should be ashamed but it won’t be. My TV is Samsung and the remote gives me problems every day. $4000 total out the window. Samsung never ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We'd like to help you get the dryer back to drying properly. I recommend using the information in this link (https://bit.ly/35SlNzG) to determine why the clothes are not drying, and also how to fix it. ^Jecca
Not again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product for less than 2 years and it barely works. I have had my ducts clean, so it cannot be that but I am running this two to three times per load. I had a professional come look at it and they told me the same thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I certainly understand what you're going through with your dryer. Allow us to extend our assistance and get you the help you need, JaredF.
We recommend going through the link below for tips to help you increase the dryer's drying ability. Also, please watch the YouTube video and click on the hyperlinks about "Cleaning the lint filter and exhaust vent" and "Dryer cycles" for more details.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
It's essential to consider the weight of each load that you're drying; we suggest browsing through the link below for the proper loading instructions.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146390097, to help our team pull up your information.
Have a great day!
^Chrystel
Dryer fine, but installation techs were pathetic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the installation techs delivered the dryer they only had a 4 prong cord. Mine is a 3 prong outlet. They said sorry they cant help. Did not install the vent pipe, since they were there already. Basically said tough luck, call the store and left. Will probably return the dryer and go to Lowe's or home depot where they always finish what they start. Worst best buy experience ever. Will not return for anything that needs delivery or installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144603968.
-Noraina
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does even work, I have to take off work to have some one come out to fix it, but was told when I bought it that they are pre tested and everything works
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand your frustration with your dryer. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your concerns about your dryer being repaired.
Have a great day.
-John
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the lint trap ! Lint gets trapped after several uses you have to do deep clean
I would recommend this to a friendBrand response from Samsung
Posted .Hi JSpring,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Here's a link on how to clean your dryer
https://www.samsung.com/us/support/answer/ANS00050526/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144272310
^Ross
Didn’t work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but did not dry clothes. Tried different settings with no luck. Returned it for a more basic model.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer started off good but stopped drying the clothes after 9 months of use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CREID,
Thank you for reaching out and we do apologize for the issue you are experiencing with your dryer not working.
Here are some links that might help you with your concern.
Clothes not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You can also check for error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144275823
^Ross