Customer Ratings & Reviews
- Model:
- DVE50R5200W/A3
- SKU:
- 6322986
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 7.4 Cu. Ft. Electric Dryer with Sensor Dry for its excellent drying performance, ease of use, and quiet operation. Many appreciate its capacity and find it to be a good value for the price. Positive feedback consistently highlights the dryer's user-friendly controls and efficient drying capabilities. The dryer's size is also frequently noted as a positive attribute.
This summary was generated by AI based on customer reviews.
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn’t dry all the way it takes two times to dry, not happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungdryer,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help with your concern with the dryer.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
I have also shared the user manual link below. Please access the link and turn to pages 50 - 51 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202104/20210405235858180/DV5400_DC68-03784D-11_EN_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144677667
Leo
DRYER DOES NOT DRY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered the first dryer at the same time as Samsung washer and after about a month of it not drying any of my clothes all the way, BestBuy brought a replacement dryer out. It does the exact same thing. Hoping they let me replace for a different brand as this brand is awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hilary.
We appreciate your review and we understand the inconvenience that your dryer doesn't dry clothes. We are here to help.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
I also shared the link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
You may also refer to this video about "What to do if your Samsung Dryer isn't Heating or Drying": https://www.youtube.com/watch?v=LibK_OLFH4Q.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144915735), which will help our team pull up your information.
Have a great day.
Melardo
Garage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete TRASH! BE PREPARED TO RUN THE CYCLES BEFORE YOUR CLOTHES ARE “DRY”…!!!! THEN BUY THIS PIECE OF TRASH! THREE CYCLES AND COMFORTER IS STILL DAMP!!!!!!! ONLY HAD THIS MACHINE FOR THREE WEEKS!
No, I would not recommend this to a friendBest buy is not the best at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because of how bad it was buying from best buy. The whole process had our friends neighbors and family debating ever purchasing from there again. Worst buying experience ever. The dryer is good wish they installed it the right way the first time. We had to fix it ourselves. So if you plan to buy this definitely look elsewhere!!
No, I would not recommend this to a friendLent
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like no matter how much you clean lint trap it will not remove lint from shirts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand where you're coming from. Let's aid you with this.
We highly recommend following the proper cleaning instructions for the dryer, especially when cleaning the lint filter before or after every load. Learn more by visiting the instructional videos and hyperlinks.
How to clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001019/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147496027, to help our team pull up your information.
Have a great day!
^Chrystel
Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. This is trash! Constantly states clear the brushes when literally nothing is wrong! It roams around mindlessly without vacuuming.
No, I would not recommend this to a friendNot my favorite
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't really do well drying clothes, can't put many in there per load .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dryer. i have some helpful information to ensure you are getting the best performance from your machine. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Service from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is wonderful but Best Buy device is awful. I bought all the set up parts and it was not put on the new machine. The old one is still there and the new parts left in a box. I asked that they return and do it. Still not done one month later.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624667.
-Noraina
Worst investment I have done
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt dry the Clothe, was the worst purchase we have done, never again i will buy any Samsung Product
No, I would not recommend this to a friendBrand response from Samsung
Posted .AngelaG, we understand how you feel about your dryer. Let us go ahead and maximize your dryer's potential.
Below is a link to help you diagnose why your clothes are not dry. Please click on the embedded word.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146664186) to help our team pull up your information.
Have a great day.
^Camille
Minimum 3 hours to dry anything!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never owned a dryer that literally doesn’t dry clothes. No matter the size of the load or the setting, it takes about 3 hours to dry and even then the items are slightly damp. Steer clear!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BradyzMom! I'd like to provide this link (https://bit.ly/2Qd2D0B) that can help you get the best drying performance out of this dryer. ^Jecca
Just Stops Working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this dryer for less than 5 months and this is the second time the dryer will not start. The clothes did not dry and with COVID -19 I don't think it is going to get repaired anytime soon. I would not recommend anyone buy this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cwitz! I have this link (https://bit.ly/2EnYGFB) that may be useful to you. It has what steps to take when the dryer will not start or power on. ^Jecca
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making a weird noise after a year of regular use. Takes forever to get support out to fix it. So not worth it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alexandra, we appreciate you letting us know what happened to your dryer. Allow us to assist you with this matter.
Below are steps to help you diagnose why your dryer is noisy. Please listen to the noise and match the one you are hearing. Click on the embedded words and watch the video included.
Dryer is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146084015) to help our team pull up your information.
Have a great day.
^Camille
if you like damp clothes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.underperformance. leaves things damp even though you chose the timed or the sensor dry time. i bought its mate so we could get more consistent performance.... nope.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we are here to help. Here is a link to a troubleshooting guide that may help with your concern on your dryer (https://bit.ly/3fvgoWs). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144084682) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
DO NOT BUY THIS Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this dryer in September (less than 6 weeks ago) and am now placing the second service call. The heating element does not work. DO NOT PURCHASE THIS DRYER.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI DryerBuyer! We appreciate you taking the time to leave your review. I understand that you have scheduled your repair for your dryer and you are not happy. Please know that we regret to see that you had this problem with your unit and we will utilize this information to make changes when and where we can.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143828530
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Terrible Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever! The delivery people were rude and completely unprofessional. Can’t get through on the phone to talk with the store or anyone else. Terrible experience!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144602009.
-Noraina
BIG NO !!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sensors failed just after 6 months and keeps turning off after 5 minutes of starting the cycle. Would not recommend this product at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mounik,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customer. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared Samsung links below to address your concerns with the dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Your dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144561918
Leo
Do not get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash, I’ve only had it for a year then it started giving problems. The dryer takes hours to dry a small load. When I purchased it I made sure I cleaned it out after every use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nica,
I see that you are experiencing issues with your Samsung Dryer not drying your clothes and I would like to help ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143112556. We are glad to have you a part of our family and thank you for choosing Samsung. ^Brad
Doesn’t dry clothes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I ordered small capacity, took forever to dry my clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .We wish the dryer to work and sound to your expectations, Julie85. We are here to help you with that.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please see these links for details.
Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying
https://www.youtube.com/watch?v=LibK_OLFH4Q
There are so many cycles and settings available on your dryer, so you're really missing out if you're only using the defaults. Please check this link for details.
Cycles, settings, and features on your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00051022/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145441977) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
The dryer that does not dry
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dry times. Lengthy and clothes not dry and one cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your thoughts on the dryer's performance. TammiS. Let us go ahead and get you tips and tricks to maximize the dryer's potential.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
07 Eco Dry on page 35
https://downloadcenter.samsung.com/content/UM/202210/20221028082248825/DV5400_UM_DC68-03784D-13_EN_MES.pdf
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145508561) to help our team pull up your information when you message us.
Have a great day.
^Charles
Doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on 08-17-20, got delivered till 09-03-20 first time using it 09-07-20 it doesn’t work I tried everything on the manual called customer service didn’t gave me any solutions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142447214. We thank you for being a part of the Samsung family. ^Brad