Customer Ratings & Reviews
- Model:
- DVG52M7750W
- SKU:
- 5712059
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 7.4 Cu. Ft. Gas Dryer with Steam and Eco Dry for its quiet operation and fast drying times. The dryer's size is also frequently complimented, with users noting its capacity to handle larger items. While some users find the steam feature beneficial, concerns have been raised regarding the dryer's long-term durability. A few customers reported needing repairs after a relatively short period of use.
This summary was generated by AI based on customer reviews.
Expensive repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A beautiful appliance that costs more to service than it's value. We returned it and bought a Maytag
No, I would not recommend this to a friendDryer sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine delivered didn't work. Best buy took away the old dryer without testing the new one. New one didn't work. Now I am without a working dryer for at least a week, if not more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144603216.
-Noraina
Not Samsung’s best product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know if I am doing something wrong, but no matter what cycle I use, my clothes come out wrinkled. Even if I pull them out right away. You also can not adjust the temperature on any setting except the timed cycle. The other cycles the clothes never dry completely, with the time cycle you are playing a game, to figure out how long it takes to dry. I love every other Samsung product I have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dryer not drying your clothes properly. I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Wrong Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice dryer when I ordered it but they sent us a gas dryer. Hard to use in an all electric house. Had to send it back.
I would recommend this to a friendGreat Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed with the time frame for the deliver, my first date of deliver was schedule for about a month from the purchase now you don't have any inventory and I have to wait another two months before deliver. I think that you should give me some credit for my inconvienence. You are waiting for the payment, you have already charge my credit card for the purchases.
No, I would not recommend this to a friendNoisy Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the pair last year on Black Friday and well the dryer is rattling and it’s very annoying. We did our research before buying and we thought these would be perfect. Well we were wrong!!! We had our Maytag set for 20 years….but it was several years before we had any issues. This dryer is not even a year old!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Aaguilar, I understand you have some concerns with your new Samsung Dryer. I know how frustrating it can be when your unit is making unnecessary noisy and would like to provide you with a helpful guide to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
If you have any persisting concerns, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934858. We thank you for choosing Samsung and being a part of our family. ^Brad
Floor Sample
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke down after 2 weeks and had to call Samsung to come for repair. Hopefully it will work
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Dryer and are headed in the right direction for a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung. ^Brad
I don’t recommend this dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with his dryer so many problems..........
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142865618. We thank you for being a part of the Samsung family. ^Brad
When the technician installed it, it didn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my dryer wasn't heating after they came to fix it. The window got broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Linda,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it's not heating after the technician came to fix it. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer has no heat at all" for the troubleshooting steps.
Please also see this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
You can also check this link https://www.samsung.com/us/support/answer/ANS00080262/ to learn the best laundry load size for your washing machine and dryer.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00050526/ for some tips on how to clean your Samsung dryer.
In case or repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DVG52M7750W/A3 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598805.
-Noraina
BEST BUY IS HORRIBLE STAY AWAY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a washer and dryer from best buy and it was the worst buying experience ever. The product first off is marked brand new (not so) the dryer was defective and after they delivered it they had to send a third party to install it which took almost another 2 weeks and by that time the 14 days is up to return the broken used dryer they passed off on me. I had to get samsung involved so they are coming out to fix it thank God. Instead of best buy starting the 14 days after it was installed they started the 14 days after the delivery. How would I know if the dryer worked if I still had to wait to get it installed 2 weeks later. I will never buy from best buy ever!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144598888.
-Noraina
Bad broke in week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible products stop working after week. Had to be replced
No, I would not recommend this to a friendVery loud washer with terrible customer support
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the washer in June of 20' and since day 1 it has made a grinding noise. Still working with Samsung to fix it January 21'. They ordered some parts and now they are saying that it is normal and Samsung washer are just loud and are not installing the parts they ordered. Very dissatisfied with the washer and Samsung in general. I would not recommend this washer. If you do buy it make sure you buy a step ladder to reach the bottom unless you are 7' tall. My wife is 5' 3" and can't reach. I am 5' 7" and struggle to reach the bottom.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dryer for under a month and it has been a huge disappointment. All we read were reviews about how well this dryer performs, but have not found that to be the case. Ensured exhaust was clean, settings were correct, and quantity was appropriate. Takes three hours to dry pretty much any load we put in there. Want to return this dryer and just use our old one.. waste of $900.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi UnsatisfiedCust,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer taking a long time to dry clothes. To get the best results when you’re doing laundry, it’s important to consider the weight of each load that you’re drying.
Please see the below link that might help resolve these inconveniences.
Load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
For the appropriate cycles, settings, and features guide:
https://www.samsung.com/us/support/answer/ANS00051022/
Dryer not drying clothes: (Dryer cycle takes too long)
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021879
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144246072
Thank you for choosing Samsung. Have a great day.
-Trisha-
Worst dryer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer DOES NOT DRY. We put the highest setting with a normal load of wash and we constantly have to run it 2-3x. Current load is 2 towels and kids laundry at the max-time and hear and still needs to run again. My worst dryer yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase a dryer and it does not meet your expectations. You are a valued customer and your experience matters to us. We are here to assist you with getting the best performance out of your dryer. I am including a link to a helpful troubleshooting guide to support your concerns on the dryer (https://bit.ly/3vvo4zk). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143804439) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought because i bought the matching washer...takes too long to dry and even then clothes aren’t all the way dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. I am including a helpful link to assist you with getting the best drying performance (https://bit.ly/3pvyBXr). We thank you for choosing Samsung for your laundry needs! ^Lena
Its okay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to dry clothes 2-3 times. So clothes could be fully dry or else they would stay damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are always here to help you get the best performance out of your dryer. I am including a link to a troubleshooting guide to support your concerns on the clothes not being fully dry (https://bit.ly/3ozKpXc). Thank you for choosing Samsung! ^Lena
Dryer sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dryer sucks, doesn’t dry the clothes completely. They dryer Shuts off automatically when it thinks the clothes are dried. When in reality it still damp. I will never buy from Best Buy again due to their 15 day return policy, I thought it was 60 day like every other store. A waste of my money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how frustrating it can be when results and expectations do not meet. You are a valued customer and your experience matters to us. I am including a helpful troubleshooting link to support your concerns on the clothes still being wet at the end of the cycle (https://bit.ly/3sXj44v). We thank you for choosing Samsung for your laundry needs! ^Lena
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry well. Have to send each load through twice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time out of your day to share your feedback with us. Here is a link that will help get optimal drying performance from this unit (http://bit.ly/2MtOoa5). ^Lo
Dryer doesn’t dry
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is terrible, it does not dry. It could take 4 cycles to dry a small load of clothes. It also cuts off mid cycle at times. Worst purchase ever!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keeping your dryer working at its optimal performance is essential, SarenaH. Let's go ahead and assist you in maximizing its drying efficiency!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
For further reference, you may check out this link about "The best load size for your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00080262/
Ensure to select the correct cycles and settings based on what is drying. For more information, see our guide for "Cycles, settings, and features on your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145304379, to help our team pull up your information.
Have a great day!
^Chrystel
Piece of crap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst dryer ever, been replaced twice and all three did not dry. 3 hours plus every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your new Samsung Dryer. I understand the delivery has been an experience to receive it, and we would like to make sure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If the issues still persist, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342280. We thank you for choosing Samsung for your laundry needs. ^Brad