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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 8504 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. The washer is also praised for its amazing capacity and reasonable price. However, some customers have reported issues with drying performance, the spin cycle, and installation. Additionally, a few customers have mentioned concerns about the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 8,504 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wash, Rinse, so Fresh and clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From ordering with a customer service agent to delivery, this has been my best purchase this year! The machine is quiet, cleans clothes well and soft chime when cycle is complete. Easy to use. Can’t you tell I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer for the price range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate and cleans great. Lots of load options and great spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love our new washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer! Quiet and much faster than our previous iteration! Love Love Love that the app let's me know when the load is complete!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Quiet and effective, space savvy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the capacity I need for a king size conforter!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and efficient washer. Quite and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine looks washes well and the vibration reduces once the machine gets to it's maximum speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Works really good. Easy to work with & beautiful

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 3 out of 5 stars

    Ok $800 dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not loyal and Samsung I’m a piece of crap but Best Buy the dryer is way too expensive to fit my laundry room so I bought this one. I didn’t even like the color it was white but the customer service Best Buy was great. Not so much credit card service but customer service is great. I got nice wash a dryer and just don’t like it at the dryer since when the clothes are dry and my clothes, come out damp, soaking damp wet so I will give you like one star off of that but other than that, it’s a good dryer you know I got everything on heavy duty and.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We appreciate you sharing your sentiments about the Samsung dryer's drying performance, and we are glad you like the Samsung washer. Let us help you.

      Please see the link below for the steps if the clothes are still wet after a cycle. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/

      If, after following the steps, the issue persists, we highly suggest contacting us directly.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146867418, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using about a month & all good so far. Went with simpler model than my last samsung as it had a bunch of options i never used. This has everything needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality, the washer and dryer works Perfect and the whole process went smoothly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price - easy to use and quiet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for a family of 5 and is very energy efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cant argue with the jingle.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast to set up, user friendly, nice looking, and unmatched end of cycle jingle.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer runs very quiet quick and easy. Get hot real fast love it.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Too much vibration on the spin cycle.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only washer I've ever had that you cannot store anything on top, the spin will shake it off. Also, it is noisy when spinning. We purchased a Samsung 4.5 front loading washer & dryer in mid-July. We complained that the spin cycle was rough. Best Buy promptly replaced the washer, mid August. We didn't ask for a replacement, Best Buy just swapped & we got another Samsung 4.5 front loading washer, same model and features. (Good Job BB!) However, same harsh spin cycle. Best Buy sent a tech. Tech basically said 'That's normal' for this model. He ran the spin cycle on the highest setting and it was relatively less agitated but we don't want all our clothes on high spin. Tech was knowledgeable, prompt and friendly but offered no solutions to the spin vibrations. I gave the review 2 stars because it plays a happy song when it finishes washing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LanceA, we understand how this affects your laundry routine. Let's share some tips to get the washer to perform well.

      If the washer experiences too much vibration, we recommend the link below to help maximize its performance. The recommended embedded links are included; kindly visit them and watch the video.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147650818) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dryer machine. Fast, big and silent. Economic in energy. Anti wrinkle perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this purchase. My clothes wash faster, they’re fresher, cleaner and brighter. I should have replaced my other washer a couple of years ago; however, I’m very happy now.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Working great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine and quiet. There was one time it's giving me a SUD error, then I tried w/ rinse only option but the SUD symbol still displayed. Finally I solved it by unplugged the power and plugged it back then the symbol is gone. The manual doesn't show instruction about this though.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and quiet, awesome lights and features, a must have or a great upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large capacity and cleaned excellent! Very quite

    I would recommend this to a friend