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Customer Ratings & Reviews

$799.99
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Comp. Value: $899.99

Customer reviews

Rating 4.6 out of 5 stars with 6497 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 6,497 reviews
  • Rated 4 out of 5 stars

    Easy to use and clean

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase. Happy so far. I hope with maintenance keeps running for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10 out of 10

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricardo is a great salesman! He made the process smooth and easy. JR and Delfino from J. B. Hunt did a great job of delivering my washer and installing it was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice for personal use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery and best price. I bought under sale of thanks giving. I would like to recommend to all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful product. Ive used uy and used it. I find myself lioking gor things to wash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Newer Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is one of the best I have ever owned. Keeping up with technology in appliances is the way to go. I love the settings and easy access to dispensing the detergent. It also has a chime alarm to let you know the cycle has finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash machibe

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for know, i dont think so will be trouble because i used before than Samsung wash machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well and is cost effective. Less vibration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't get the one with all the bells and whistles that we didn't use, Great product, easy install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Money well spent, 10-10 recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE!!! Broken 5 months in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this high rating to make sure people saw this so they wouldn't be fooled by other people's high reviews. This is the second dryer that I've gotten from the Samsung stackable line that has had the same issue with heating elements and not stopping when it finishes the cycle. We bought this in November of 2024 on the 21st. The dryer encountered code 3C on May 16th 2025. After checking in the manual what this indicated, I checked the lint vent which was clean, and I checked the exhaust vent and tubing which was also clean. Just left a third issue being the board. I'm on my Best buy Total protection member, and when I contacted the toll free number, they said the trial was not currently covered under the 24 month plan because it was still under the manufacturer's warranty. When I contacted the manufacturer's warranty they stated that I would need to pay $350 because it was a part that was obsolete. When I told best behind they said there was nothing they could do. Highly frustrating experience, will never buy the Samsung Major appliance again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RaySprague,

      We understand how you feel regarding this dryer. We are here to assist you.

      Please see page 48 of the user manual for steps to take when the dryer is getting an error code.

      https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1149225426), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 1 out of 5 stars

    9 Min in load-knocking unbearable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold a faulty washing machine that makes a loud knocking sound during spinning and whose door doesn’t close properly. Although it was a scratch-and-dent item and I saved a few dollars, Best Buy lied and did not properly check whether the machine was operational. I am currently examining the quality of the warranty. I'm in the process of seeing how good or bad the warranty is.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for letting us know what you’re experiencing with your washer. We understand how concerning loud knocking noises can be, especially when you’re trying to determine whether the unit is functioning properly, and we’re here to help guide you through it.

      To address the sound you’re hearing, please follow the troubleshooting steps in the guide below and check the section titled “Thumping or knocking.” Be sure to click on the embedded links for additional support:

      Samsung washing machine is noisy
      http://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Regarding the door concern, a slightly loose door latch is normal by design. If the washer is unable to properly close or lock the door, it will display an error code to alert you.

      Should you need further assistance or wish to have our team review your concerns directly, you may contact us through the channels below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151470787) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Amazing as Always!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung or.........Stick with Samsung duhhh!!! Its a no brainer!! Stop thinking about it, Add to cart and buy now!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsumg exelent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best item to buying work perfect good for the money recommendation to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very gud product i recommend use everyone is and buy this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer at a great price. Its quiet. It seems to be a good quality washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfectly.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Perfectly. This machine is working out great. I love this washer and dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wash machine and silent machine is a big machine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Floor model?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed it came complete with dents like maybe I got a floor model instead of new , who knows. And would have thought after purchasing I would have gotten my paper work on purchase of dryer and five year extra warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First washer ever purchase. It has been a great investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Samsung dryer multiple options to dry your clothes, including alerts

    I would recommend this to a friend