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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6587 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, quiet operation, and ease of use of the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer. Many appreciate the large capacity and good size, especially considering the price. However, some customers have reported issues with drying performance, the spin cycle, and occasional installation surprises. A few customers also mentioned concerns about the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 6,587 reviews
  • Rated 5 out of 5 stars

    cost-effective and reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cost-effective washer has a good design and is reliable. I replaced GE washer, garbage service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best dryer available

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dryer I have ever used. It makes laundry an easy job. Almost all our clothes come out without wrinkles and the towels are so fluffy. It's simply the best.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good, no issues yet. Good product to use and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing machine, great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Samsung washer and dryer. They are so nice. They have numerous features and settings. You can even delay up to 24 hours if desired. It also cleans itself! Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sensor dry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new dryer, my only complaint is with the sensor dry technology. Some of my smaller loads of clothes, a few times already, have come out not dry enough.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Economic washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good, except the spinning speed is not fast enough relatively, resulting in less dry washed clothes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Paid for a new dryer. They sent me a used one.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my dryer today 12/08/2021. The delivery man did not know that we were expecting a dryer to be delivered. He tried to bring us a refrigerator. After the dryer was installed by the delivery man, i decided to take a look. All of the stuckers and manuals were on the dryer. I checked the filter and noticed a piece was scratched. I thought that this is something that happens if the dryer is used. Clearly it wasn't right? We paid a lot of money for a BRAND NEW Dryer right? Wrong! I did one load of laundry with this dryer. When I took my clothes out and began folding them, i quickly noticed that they were COVERED in what could only be white pubic hair! I looked inside my dryer in every crack and crevice and that is when i saw it. Thousands of these hairs both white and black tucked behind the felt inside the dryer! I do not have anyone in my home that has white pubic hair or is even old enough to have white pubic hair. My children are very little and i am in my 20's. I am absolutely disgisted. My clothes were covered in these hairs. It looked like someone climbed in this dryer to shave their area. I am calling best buy tomorrow. Im so upset. I paid top dollar for this machine and they bring me one that was clearly used and was not even cleaned prior.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer and dryer. Dryer dries on 30 minute

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love so quiet and easy to use very efficient Love it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sub par in terms of functionality and convenience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine looks great and cleans well but the controls are very clunky and not very efficient. No way to turn off the annoying beeps, no way to save a program (you have to set every time), no way to to delay a wash for later in the day to take advantage of lower utility rates. We definitely wish we hadn't bough this machine

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jason S,

      We appreciate you sharing your feedback about this model. We'd love to assist you.

      On pages 31–33 of the model's user manual link below, you can check out the steps to operate the washer, which include the instruction to turn the alarm off.
      https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf

      Also, please see the link below about the steps if the Samsung washer's button doesn't respond. Kindly watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146879638, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Everything very good. From value, quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy very helpful i love to buy everything for my house good service good people Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New set

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great recently set, exceeds our expectations. Great delivery and set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been skeptical about using Samsung washer and dryer but so far I am in love with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is incredible. It has a really cool sensor mode which means it knows when your clothes Are dry and will automatically stop the dryer. This prevents shrinkage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite, clean, and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs quite good. I had to removed the shipping bolts before use because if you experience shaking, may be those bolts still on the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer but had overflow issue within the first year. It was fixed under warranty

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jean,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like that it's energy efficient and is packed with features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set, great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set good price and we had great customer service at the mall of nh location!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, quiet and a breeze to dry clothes in. This thing rocks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JefferyD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right. Salesperson, Stanley, was very knowledgeable and helpful.

    I would recommend this to a friend