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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6587 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance, noise level, and ease of use as positive aspects of the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+. Many customers appreciate the machine's capacity and size, and consider it an excellent value for the price. However, some customers have noted concerns regarding drying performance and the spin cycle. A few customers reported issues with installation, the door, and an unusual smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 274 Showing 5,461-5,480 of 6,587 reviews
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Recommend to anyone wanting a washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Recommend purchasing it to anyone...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer Fire - Update

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously wrote a review about this appliance. We are now 6 weeks out from the day this dryer's motor caught on fire. After four visits to our house for "inspections," Samsung finally confirmed what was obvious from the first inspection -- the motor was defective and caused a fire. Now, we are awaiting repair. At the last visit about two weeks ago, we were told the parts to repair would be received in five days. No calls/no word after a week and a half, so we called to follow up. Supposedly the part hasn't been received (never mind the original repairman had the parts and they wouldn't let him replace the motor). So again, we are back to waiting. Six weeks without a dryer and no definite repair date in sight. AGAIN -- cannot recommend more strongly that you DO NOT buy a Samsung dryer. It caught on fire 8 months after purchase and the company hasn't repaired or replaced it as required by their warranty after 6 weeks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New clothes dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far our new dryer is working just fine. I would like it to open on the other side, but I'm learning to live with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good economical dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool down feature is awesome, limits wrinkles. Buy one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quite an efficient washer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has multiple functions to choose. It cleans well and seems to be efficient with water. One issue was the door swings from right to left (same as the matching dryer) which wasn't ideal. Tried calling best buy to find a solution but they were not helpful.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer and Dryer. You are not able to change the direction of which the door opens on our washers. You can change the direction on our dryer. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 3 out of 5 stars

    Good washer but shakes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good, has different settings for the types of laundry, the only issue i have with it, is when you are using the matching dryer with the Samsung stacker kit, when the washer goes into the spin cycle it does a fair amount of shaking.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Fullhouse, I understand that this has been difficult for you. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. I am including a link to a helpful troubleshooting guide to assist you with your concerns on the washing machine shaking (https://bit.ly/3CfJS4Q). For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143574213) and it will help our team pull up your information. We thank you for choosing Samsung for your laundry needs. ^Lena Samsung

  • Rated 5 out of 5 stars

    Best Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was planning to get LG Model, but this product satisfied be that I no longer need other models! The design is great and love every part of Dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning design fits very well in my home. Works very well and has a lot of options to choose from. The interface is easy to understand as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems yet. This vibrates more than I would like considering the vibration reduction technology, but still a little better than our previous washer.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk, had it 3 weeks and wont dry due to cooling sensor....nothing wrong with setup old dryer worked fine...stay away do not buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Justin,

      We know how important it is to have a functioning dryer. Let us help.

      Here is a link for troubleshooting steps for your dryer that doesn't fully dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.

      Clothes are not dry after using Samsung dryer.
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149122889) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 4 out of 5 stars

    Just as good as the washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the set and love that they stack to save room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to use. There are multiple programs, just need to select the relevant one and that’s pretty it. It washes very well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung 7.5 cu. ft. stackable gas dryer is QUIET!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 7.5 cu. ft. stackable gas dryer is quiet, very quiet to be very honest! Does the job, especially at deal of the day price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Samsung in the past and have been very happy with their products. This has not disappointed. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung 4.5 cu. ft. front load washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 4.5 cu. ft. front load washer is quiet, very quiet to be very honest! Does the job, especially at deal of the day price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I hoped for.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer was disappointing to me. The automatic drying cycle doesn't dry everything even after setting drying time to maximum (1 hour). I am disappointed with the setting controls too; too complicated. I miss my 15-year-old Whirlpool Duet dryer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you have some concerns with your Samsung Dryer drying your clothes correctly and I would like to help. I have some helpful information that will ensure that you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is stackable and comes with multiple modes for the type of laundry you want to dry. Works great and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the capacity. The moisture sensor makes it so that we don't have to check on the clothes to see if they need another cycle. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit! It’s stacked on a different Samsung model washer but of the same width and works great! Love the features.

    I would recommend this to a friend