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Customer Ratings & Reviews

$799.99
Save $100
Comp. Value: $899.99

Customer reviews

Rating 4.6 out of 5 stars with 2662 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,662 reviews
  • Rated 5 out of 5 stars

    Great space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for small spaces, no noise, look great in a small house

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Skip and buy something else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well on normal clothes BUT, if you are drying a large blanket, you must use the time dry option or it will get hot and instantly shut off within 3 minutes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JustinP,

      We understand the disappointment about the dryer's drying performance. We're here to help.

      Below is the link to troubleshoot the unit if the cycle ends quickly. The link also has another resource about dryer error codes and a video to watch from start to finish.

      The dryer cycle ends too quickly:
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly

      We have also provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features.

      The best laundry load size for your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Cycles, settings, and features on your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00051022/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149467627) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Manufacturing Flaw

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bedding cycle doesn’t work on any models I’ve tried, and I’ve tried exchanging 4 times. I tried them all at the highest settings (1:38); however, instead of running for 1 hour and 38 minutes, they all would run for only 1 minute and 38 seconds.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Wash!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash great..It's perfect! If your looking for something can do wash some clothes dirty. This washer can do pre soak and it's amazing!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad delivery service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were rushing and careless when moving and installing the product. They left scratches on the washer and did not communicate during installation.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing Dryer, but it does not get very hot. Sometimes I have to dry clothes way to long. Not sure how it saves money?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. I had ot for almost a year and no problems so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good dryer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dryer. Ive had it for almost a year no issues so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my dryer it dry’s quick and there are no wrinkles.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible installation service. This is a picture of how they installed it and then they pulled the dryer over it so I wouldn’t notice

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    JUNK!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ONE YEAR afrer buying this junk the seal broke in half!!! I have had washers last me 12+ years!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Overall performance

    Rated 5 out of 5 stars

    Good buy. Value for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, simple to use machine. Has the feature of ability to pause to drop clothes into the washer that you may have forgotten. One small criticism is that the buttons need to be pressed hard to get them to respond. Otherwise, it's a great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    So Clean

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my new unit for several months now, and I must say, I’m quite impressed with its functionality. The spacious capacity enables me to complete fewer laundry cycles, and the user-friendly controls combined with smart technology for remote access significantly simplify the laundry process. Both machines operate quietly, which fits perfectly into my daily routine, and their modern design enhances the look of my laundry space. - They even have a cute lil end tone to the cycles, wow. Although the dryer occasionally takes longer with heavier loads and the cost is somewhat elevated, the overall effectiveness and quality of the machines justify the expense. I wholeheartedly recommend this washer and dryer set to anyone considering an upgrade for their laundry needs.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Drying performance

    Rated 5 out of 5 stars

    It absolutely deserves a full 5-star rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry in black stainless steel, and I couldn’t be happier with it! It absolutely deserves a full 5-star rating. First of all, the large 7.5 cu. ft. capacity is perfect for a family. I can dry bulky loads of laundry—like towels, bedding, or a week’s worth of clothes—in one cycle. It saves time and energy, and makes laundry day feel so much easier. The Sensor Dry feature is a game changer. It automatically detects moisture levels and adjusts the drying time and temperature accordingly. Clothes come out perfectly dry—never overcooked or stiff—and it helps prevent shrinkage or damage. Plus, it’s energy-efficient, which is a nice bonus on the utility bill. This dryer also includes 10 preset drying cycles for different types of fabrics and needs, including quick dry, wrinkle release, and bedding. Each mode works great, and I love not having to guess which settings to use. One of the standout features is the Smart Care function, which allows you to troubleshoot directly from your smartphone. It connects easily and gives instant feedback if there’s ever a small issue—very convenient and hassle-free. Another small but thoughtful detail is the interior drum light. It brightly lights up the inside of the dryer, so no more missing socks or small items left behind. Simple but really helpful. Lastly, the fingerprint-resistant black stainless steel finish looks beautiful and modern in my laundry room. It’s easy to keep clean and gives off a sleek, premium vibe. I got it on sale for $749.99 (regularly $989.99), and honestly, for this quality and set of features, the value is unbeatable. If you’re shopping for a reliable, stylish, and powerful gas dryer, this Samsung model is an excellent choice. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Quiet and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and quiet. my wife loves the ease of use and design of the washer. Reluctant to buy a frontloader, this unit has won her over and converted her. Great price with the features listed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. its perfect and price was great too

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    It sings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order this dryer.Because I needed something to go ahead.And do the job that my last one didn't do.And I'll tell you this.This is the best dryer i've ever had.And the one thing I love about this thing is it sings to you when it's done

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Best Buy comes thru again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this item in a pinch. Called the store which happened to have this as an open box item. Was ready when I got there. Installed quickly and works perfectly! Holds a ton of clothes, like the options including wrinkle release and has a sweet almost song line alert when done. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Having a Great Time Doing Laundry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing power. There are so many options, I didn't even know what to do with myself at first. Quieter than expected, has decent capacity, and it looks great in my new laundry room. I finally feel like my home is complete.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance, Noise level, Overall performance

    Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! This machine does a fantastic job. Very quiet and efficient. I am impressed with how clean it gets my clothing. A great purchase.

    I would recommend this to a friend