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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2373 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,373 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is gorgeous—a perfect complement to the washer—and really elevates the look of the space. It has plenty of room for large loads, dries everything evenly, and the Sensor Dry feature prevents over-drying, which helps protect our clothes and saves energy. I’ve also used the steam function a few times and it’s fantastic for refreshing clothes and reducing wrinkles without ironing. The smart capabilities are a great bonus. Getting notifications when a cycle is done or being able to start it from my phone is more useful than I expected. It’s also super quiet, even with a full load running. Overall, this dryer is a great blend of form and function. I’m very happy with it and highly recommend the pair for anyone upgrading their laundry appliances.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so much water on my floor but thats all wants wrong

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      A leaking dryer can affect our laundry experience, LatanyaF. We'll be pleased to help!

      How does a dryer leak water? Where does the moisture even come from? If you're getting a leak, check for condensation, inspect where the leak is coming from, and ensure your exhaust vent meets specifications.

      Samsung dryer is leaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01109103/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145528259) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great dryer, love samsung.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is super sleek, user friendly, works excellent to dry and freshen my clothes. So many options for different loads. There's minimal setup guide included. I've set up dryers before so it wasn't hard to figure out and I saved $70 doing it myself. I was able to attach power cord with no issues I'll have to go online to find info to set up smart control and steam connections. Overall, I def recommend this set.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Arrive bad condition and damage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad units. They arrive damage. I had to exchange them 4 times with Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback on your overall experience with the dryer delivery.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    The set is an amazing combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently added the Samsung 7.5 Cu. Ft. Stackable Smart Electric Dryer in Champagne to my laundry setup, and it has been an excellent investment. This dryer not only complements the sleek design of my laundry room but also delivers superior performance and cutting-edge features that make laundry day a breeze. Design and Aesthetics: The Champagne finish of this dryer gives it a modern and sophisticated look that perfectly matches my Samsung washer. Its stackable design is a major space-saver, making it ideal for smaller laundry areas. The build feels solid and well-constructed, with a premium feel that’s evident from the first use. Performance: With a spacious 7.5 Cu. Ft. drum, this dryer accommodates large loads with ease. The drying performance is exceptional; clothes come out evenly dried and fluffy. The inclusion of Steam Sanitize+ is particularly impressive. It effectively reduces wrinkles and sanitizes clothes, which is especially valuable for households with children or anyone with allergies. Smart Features: The smart capabilities are a standout feature. With Wi-Fi connectivity, I can monitor and control the dryer remotely using the Samsung SmartThings app. This functionality allows me to check on drying progress and receive alerts when cycles are complete, adding a level of convenience that’s hard to beat. Ease of Use: The control panel is user-friendly and intuitive, featuring a range of drying options to suit different fabrics and drying needs. The dryer operates quietly, which is a pleasant surprise given its powerful performance. The Steam Wrinkle Care feature is fantastic for keeping clothes looking fresh and reducing the need for ironing. Overall Experience: The Samsung 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ has exceeded my expectations in terms of both functionality and style. Its combination of a sleek design, advanced features, and reliable performance makes it a top choice for anyone looking to upgrade their laundry appliances. It’s made my laundry routine more efficient and less of a hassle, and I couldn’t be happier with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer, but Missing Stacking Kit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very satisfied with this Samsung Smart Electric Dryer. It’s quiet, efficient, and the steam feature works great for refreshing clothes and reducing wrinkles. The sensor dry function is also a big plus—it automatically adjusts the drying time so nothing comes out overdried. The brushed black finish looks fantastic in my laundry room, and the smart features make it easy to monitor and control from my phone. The only downside was that Best Buy didn’t include the stacking kit, which caused some issues with the limited space I have at home. I expected everything needed for stacking to be part of the delivery, so that was a bit frustrating. Other than that, I’m very happy with the product itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the dryer I've been looking for...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Easy to use, quiet, snazzy. Dries clothes well. Just set it on the appropriate setting and press start. Clothes get just as dry as they need to be. The adjustable features help me with keeping some of my more delicate clothes from being dried too much. Dry enough to get the wrinkles out, but hang them to finish drying.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The dryer is excellent. The surface was not.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our recent appliance purchase from Best Buy was a mixed experience. The dryer itself is excellent—dries quickly, works beautifully, and came at a very fair price. I’d absolutely buy the same model again. But the delivery experience left a lot to be desired. The delivery driver refused to help with basic installation tasks, saying it was “against policy” to unplug our old washing machine. He also wouldn’t install the steam hose for the dryer, even though that should have been included. We were charged an extra $60 just to move the old dryer—not haul it away, just shift it outside 50 feet. I ended up installing the hot and cold water lines myself. The only thing they actually did was install the pedestal, which helped a little—but for a paid installation, the rest was bare minimum. The delivery team wasn’t rude, but the service attitude was disappointing. There was no apology, no effort to guide us through next steps, and no offer to help within their limits. Instead of saying, “Here’s what we can do,” we were basically told, “You’re on your own.” Later, the driver explained that Best Buy tracks delivery crews to ensure they stay on schedule, not just for efficiency but to meet a delivery quota. I understand the pressure, but using it as an excuse to avoid simple tasks is frustrating—especially when all the explaining actually cost more time. As a small business owner who manages multiple properties and Airbnb rentals, I was hoping to use Best Buy for more appliance purchases in the future. But this kind of inflexible, unhelpful service makes that unlikely. To lose a customer over something so small and easily resolved is just bad business. And finally—what if I had been elderly or physically limited? I would’ve been left unable to finish the setup for appliances I already paid to have installed. That’s not just poor service—it’s potentially unsafe. The dryer gets five stars. The delivery and installation process? Two at best.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Best Buy clients,

      To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Great Clothing Duo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like our clothes washer dryer combo! They get everything cleaner and makes everything fluffier and feel better! A great investment added to our home. We’re so glad be canceled out on the competitive brand too and front loader and went with the Samsung front loaders and pedestals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsun Dryer - Electric

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super efficient and quiet! I’ve been using this dryer for a few weeks now and it’s been great. Dries clothes quickly, runs quietly, and the steam sanitize feature is a nice bonus. The smart features are convenient, especially for remote monitoring. Definitely a solid upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family of 5 and have purchased both the Samsung front load washed and dryer. Have been using both machines for over 2 months now and have zero complaints. We needed large capacity machines and the Samsung washer and dryer are perfect for our busy family. Both machines are very quite. The built in steamer on the dryer is one of my favorite features. I also like that you cna connect washer & dryer to WiFi and your smart phone. The cream and rose gold accents of the machine are one of my favorite things also. So far we are loving our new Samsung washer and dryer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beauty Breeze

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of a beautiful matching set in champagne color. Runs quietly and very easy to use. It automatically gets my clothes dry without having to turn back on like my last machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly What I Needed – Great Dryer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this Samsung dryer for a year now, and I’m really impressed. First off, it looks sleek and modern—definitely an upgrade from my old unit. The 7.5 cu. ft. capacity is great for handling large loads, especially bulky bedding and towels, and it dries everything evenly without overheating. The Steam Sanitize+ feature is a nice bonus—makes me feel better about drying items like gym clothes or baby stuff. I also love that it’s smart-enabled, so I can check the cycle status right from my phone. It’s surprisingly quiet, too, which I didn’t expect from a large-capacity dryer. My only minor gripe is that the control panel takes a little getting used to, but once you figure it out, it’s smooth sailing. Overall, definitely worth the price—especially with the sale. If you’re looking for a reliable, modern dryer with smart features, this is a solid choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dryer Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love everything about this Samsung dryer, it's one of the best I ever had. I like the modern appearance and how quiet it is when it's running. It's has so many great features and is very user friendly. My favorite features are the Steam plus sanitize and the refresh. I really like that I can take cloths thats been in the closet for a while and quickly refresh them to wear. It is energy efficient and the drying time is custom to what type of load it is. I get so much more laundry done during the day, and im very pleased with this dryer. Everyone in my household love it. I can control and keep track of everything when I'm away with the Smart Things app so that's a plus. It's a really great dryer and I would definitely recommend it to my family and friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SmartThings needs to be smarter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The basic features are wonderful. It dries quickly and is very quiet. The SmartThings features are useless. You can't extend time from your SmartThings app, you can't change the dry cycle type without completely turning the dryer off, not pausing but completely turning it off. The lint compartment is easy to clean and it being stackable makes it great for small spaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek, solid dryer. The number of settings is not overwhelming, but it gives you what you need for a variety of clothes. The App is helpful, but it takes some time to get it the way you want. Overall, very happy, but will edit if anything changes on the wear and tear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new washer and dryer is wonderful. Great quality! The sleek design and efficient performance make laundry day a breeze. I love how quiet and quick they are, leaving my clothes fresh and clean in no time. With multiple settings and features, they easily cater to all my laundry needs. Investing in this duo has truly elevated my household chores experience. I couldn't be happier with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect, size, color, I love how it works, you can barely hear it when it's drying. Truly incredible 100/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washing machines are a good choice for those who prioritize modern design, innovative features, and efficiency. They might require a larger investment upfront, but they offer convenience and style in return. If you're considering a Samsung washer, do thorough research on specific models to ensure they align with your needs and budget.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Clothes Are Living Their Best Life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just say, this dryer is smarter than I am. It senses when my clothes are dry better than I do, and the steam feature? Basically a spa day for my laundry. I used to dread doing laundry, but now I feel like I’m running a high-tech command center with the SmartThings app. I can start a load from the couch, check the status while pretending to work, and get notified when it’s done—no more guessing games or discovering damp jeans 4 hours later. It’s also super quiet, which is great because my laundry room is next to my bedroom. I was worried it would sound like a jet engine, but nope—it hums like it’s whispering sweet nothings to my towels. Only weird thing? The lint trap is a bit fancy. It’s like a mini puzzle every time I clean it. But hey, if that’s my biggest complaint, we’re doing just fine. Would 100% recommend to anyone whose laundry deserves luxury.

    I would recommend this to a friend