Customer Ratings & Reviews
- Model:
- DVE45B6300W/A3
- SKU:
- 6491515
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good drys the cloths like it should. Need the base!
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great dryer and it was also a great price!
I would recommend this to a friendUnprofessional teams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The day that purchased this washer and dryer at the sterling store one of the team members helped me with the purchase and she added everything else without one piece which was required for installation and the day the installation team came they said that they cannot do it without that part. So they said that we will order it and schedule the installation again. At the mean time asked them to take the measurements and make sure that it fits. He got the measurements and confirmed that it will fit. So the next time another team came and they said that they are only here to deliver the kit and they cannot do the installation. The big unit was still in my living room for one week and I had to schedule another installation appointment. Geek squad and Best Buy are very unprofessional and they don’t communicate well with each other. I really had a bad experience with them in both appointments. Had to call customer support and stay on hold for up to an hour to schedule appointments.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your frustration about your dryer purchase and installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance scheduling the appointment. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Noise level
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Es hermosa, súper práctica, silenciosa y se adapto perfectamente al espacio, la ropa sale bien seca
I would recommend this to a friend Samsung stinks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned now for 4 months and it will not power on. Called Samsung to get warranty work done. They provided a provider. The day before they were supposed to come out and fix the issue, they contacted me and said they no longer service in my area. I blame Samsung for bad product and for not keeping up with their warranty providers. Now the washer: We had to go through 3 washers to get one that worked. I highly advise you not to buy a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TexasAronow,
We are here to help you with this Samsung dryer model which is not turning on.
I have shared a Samsung video and a link that can cover the bases and help with the experience with the dryer.
How to fix a dryer that won't start:
https://www.youtube.com/watch?v=78lJFJkU7hI
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
You may turn to page 54 of this model's user manual shared below for additional steps to take.
https://downloadcenter.samsung.com/content/UM/202201/20220109065342454/20211202_DV6300B_DC68-04299K-00_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145538042 to help our team pull up your information.
Leo
- Pros mentioned:Noise level
Great dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dryer. So quiet and doesn't take long to thoroughly dry the clothes.
I would recommend this to a friend - Pros mentioned:Color
Love It!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Dryer perfect color works flawlessly. Installers were very nice
I would recommend this to a friend - Pros mentioned:Noise level
Quiet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation went smooth. Very quiet and I like the smart features.
I would recommend this to a friend - Cons mentioned:Customer service
A lot of problems for shipping
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of problems with the shipping apart they wanted to charge me for the shipping I have the total plan Tech a week waiting for the worst customer service I don't recommend buying it at Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
We understand that anyone would be disappointed if they had to endure this experience, Daniel R. Allow us to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Overall performance
Samsung Washer & Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the pair have performed perfectly and look beautiful.
I would recommend this to a friend - Pros mentioned:Dryer performance
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works perfectly and much quicker than my old one.
I would recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome and looks nice too. The qualty is great
I would recommend this to a friend Honest Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor stopped working 2 months after warranty expired.
No, I would not recommend this to a friendMixed feelings but tend not to take a risk to buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit was delivered with defective motor. Second unit had an issue with the belt. Current unit works fine. Just wondering how long it will last. Build quality does not look to good and quality control seem poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KEMI,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer showed up and made more noise than the 15 year old second hand samsung dryer I was replacing. Talked to samsung customer service and best buy geek squad, all agreed to come out and inspect/repair the unit. However best buy had no appointments available, and the contracted service company for samsung is 2 hours away and not interested. I'll just return it and the associated washer, and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyM,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
Love the product dislike Best Buy service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would probably give it more but the installer never hooked it up properly so most features are unusable
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Very noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy. Just used a few times. Every thing works fine except for the noise. Look good.
No, I would not recommend this to a friendNot as good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but sometimes turns on on its own. Can’t return anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chacha,
We understand that having a dryer that automatically turns on can be worrisome. We'd love to help you.
If your dryer's panel stays on after a cycle finishes or the drum light stays on even after you turn off the dryer, this is normal.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146831754, which will help our team pull up your information.
^Rainly
I’m done with Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works but it makes a horrible scraping noise from day 1. I called Samsung they didn’t want to know anything about it and told me to contact the vendor. I didn’t purchase the protection plan so Best Buy could care less. I have had bad luck with most of my Samsung appliances but I wanted everything to match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with not having the best experience with your dryer. Let us help.
Here is a link for troubleshooting steps for your dryer that is making noise; kindly choose the one that matches, watch the video, and click the embedded words.
Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149076386) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Excellent quality of material Beautiful appearance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of material! Beautiful appearance and the main thing in the lightest way it washes the clothes very well and in the heaviest way, in addition to washing well, it doesn't damage the clothes, it doesn't wear out the clothes, this was very important for our family!
I would recommend this to a friend
