Customer Ratings & Reviews
- Model:
- NP950QED-KB1US
- |
- SKU:
- 6501593
Customer reviews
Rating 4.6 out of 5 stars with 1045 reviews
(1,045 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Galaxy Book2 Pro 360's lightweight design, excellent screen quality, and good performance. Many appreciate its ease of use and long battery life. However, some users express concern regarding the limited number of USB ports and the device's tendency to overheat during intensive use. The ample RAM is also a frequently cited positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability, Processor speed
Rated 5 out of 5 stars
Great lightweight 2-in-1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this computer. The stylus is great-- a good option if you don't have your mouse. Love how lightweight it is for a 2-in-1. This is definitely meant for a heavier computer user- with a faster processor and larger storage and RAM. It's not being used for gaming, but design work and lots of emailing and browsing. This computer seems to handle it all at once.
I would recommend this to a friend - Pros mentioned:Processor speed, WeightCons mentioned:Heat
Rated 3 out of 5 stars
Gets very hot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this laptop but it runs very hot almost right away. Especially if I'm in a Zoom meeting. I tried to contact Samsung support for this and they were ridiculously unhelpful. The laptop is a good size and very lightweight and for the most part pretty fast the fact I can barely touch the metal on the unit is very much a bummer. And there does not seem to be any solution for it. And the promised battery life is nowhere near the reality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BabaOMalley, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" for some great information about how to keep your Galaxy devices at their normal operating temperature. If you would like to share any other feedback with us regarding your purchase or if you have any questions for us after reviewing the resource that has been provided, feel free to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Processor speed
Rated 5 out of 5 stars
Game Changer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop stands out as a powerhouse of efficiency, especially where the battery is concerned. My biggest issue with past laptops has been the lack of battery life. This galaxy book has delivered impressively quick processing speeds that streamline even the heaviest of tasks. Its rapid boot times and ability to juggle complex tasks while managing my workload is truly remarkable. The game changer, for me, is its innovative screen splitting feature that transforms multitasking from a necessity to a pleasure. The feature's intuitive design lets you juggle windows seamlessly, with the system intelligently adjusting window size and resolution for optimal viewing. In summary, the robust hardware and innovative features of this laptop have come together to redefine my personal computing experience, making this laptop an ideal choice for general use.
I would recommend this to a friend - Pros mentioned:Overall performance, Processor speed, Weight
Rated 5 out of 5 stars
Very happy with this purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a powerful ASUS for several years. I was very happy with it, however, a small accident damaged it so I started looking for a replacement. Specifications wise this one came closest. It is light and compact. The screen is great. It's very fast. So far I'm very happy with my purchase.
I would recommend this to a friend - Pros mentioned:Portability, Screen quality
Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is as thin as a magazine. Of course with this thin design you give up any ports bigger than usb c. But well worth it. Battery life has been good, Beautiful screen. Fast and powerful.
I would recommend this to a friend - Pros mentioned:Portability, Weight
Rated 5 out of 5 stars
Great Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop, its fast light weight, & has a great portability. (Extremely Thin) I honestly couldn't ask for a more in a laptop. Battery life is good at about 8-10 hours depending on the task. Have some patience, a lot of updates will be coming to get it running effeciantly.
I would recommend this to a friend - Pros mentioned:Overall performance, Screen qualityCons mentioned:Usb ports
Rated 4 out of 5 stars
Beautiful computer!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful computer with a fantastic screen. The computer is super fast. The only thing i don't like about this computer, something I didn't realize until I needed it, is that it doesn't have a USB port. Of course this is remedied by purchasing an adapter but it's really annoying. I guess this is a new thing for computers but it's stupid.
I would recommend this to a friend - Pros mentioned:Overall performance, Processor speed, Screen quality
Rated 4 out of 5 stars
Good, But Windows 11 Has Challenges
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a piece of hardware, this laptop is about perfect. The keys are comfortable, the screen clear, and the touch screen works perfectly. It is much faster than the old one it replaced. Most of our issues were getting used to Windows 11 instead of Windows 10. That was not the machine's fault, but be prepared to ask for support if that transition applies to you.
I would recommend this to a friend - Pros mentioned:Portability, Weight
Rated 5 out of 5 stars
Great laptop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. It does what i need and is perfect for traveling with. Very lightweight and fast. However, the battery life could be better.
This review is from Samsung - Galaxy Book2 Pro 360 2-in-1 15.6” AMOLED Touch Screen Laptop - Intel 12th Gen Evo Core i7 - 16GB DDR5 Memory – 1TB SSD - Burgundy
I would recommend this to a friend - Pros mentioned:Portability, Processor speed, Screen quality
Rated 5 out of 5 stars
Great Galaxy Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice galaxy laptop from Samsung, bright sharp AMOLED screen, good feedback on keyboard, fast Intel Evo processor, excellent build quality, light and portable, watch for Best Buy sales on this 2 in 1 for an excellent value.
I would recommend this to a friend - Pros mentioned:Processor speedCons mentioned:Heat
Rated 4 out of 5 stars
Runs Hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purch 1 month ago. Overall - very satisfied with purchase. It is fast and I like the fold back screen. Just the screen size I purchased is a little too big and heavy to be comfortable using as a tablet. The keyboard is exposed when the screen is folded back for use as a tablet. Although the keyboard is inoperative in this mode, I feel as though I will damage the keyboard if I lay it on a table or other hard surface. Tendency to run hot. Once it got so hot that it shut down and I had to wait for several hours for it to cool off before it would boot back up. Took it to Geek squad and was told they could not diagnose it since it was intermittent. Said I had to put it into sleep/hibernate mode or turn it off; otherwise, it would get hot due to the heat it generates and that the thin design does not allow heat to dissipate like older models. Although I like the Galaxy Book2 Pro, I am not sure I would recommend it to others.
I would recommend this to a friend - Pros mentioned:Screen quality, Weight
Rated 5 out of 5 stars
Great laptop for educators!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a Samsung laptop prior to this one but battery life is excellent and it is very lightweight! Screen is a nice size and color quality is amazing! Does everything I need for working in the education field. Happy with my purchase.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability, Screen quality
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific size and outstanding clarity and color on screen. Gorgeous looking in silver. Easy to type and has numerical keyboard on the right. Also fairly lightweight even though it has the touch screen I must have. Love it!
I would recommend this to a friend - Pros mentioned:Overall performance, PortabilityCons mentioned:Heat
Rated 5 out of 5 stars
Does the job!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one weakness of this laptop is the lack of a graphics card, but otherwise it’s a good laptop with some muscle. Computer gets a little hot, but is extremely light, portable and has decent power. Great computer
I would recommend this to a friend - Pros mentioned:Processor speed, Screen quality
Rated 5 out of 5 stars
Fantastic laptop. Very fast.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on sale a year ago. I have used it daily and travelled the country with it. It has, and continues to, serve me well. It is very fast, has a great screen and many peripheral options. Easy to use a second monitor. I was afraid of the Samsung "bloat-ware" that is on most Samsung phones and tablets that I have owned. I steer away from using any of it. On this machine it was quite manageable. I really love this computer and will not hesitate to purchase another Samsung Laptop.
I would recommend this to a friend - Pros mentioned:Processor speed, Screen quality
Rated 4 out of 5 stars
Beautiful display and fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, with a beautiful screen display. Super fast at loading programs and opening windows/apps. Still getting use to this one, so may have an update later. Pros: fast, great display, very thin and portable even though large enough for a 15.6" screen, numerical keypad. Cons: runs pretty warm/hot to the touch so I'm concerned about overheating at some point, and finger recognition doesn't work that well, even after setting it up a second time and recording three different fingers for the control to recognize. Therefore I'm always using the PIN to start the computer. Also battery life is running less than advertised, and I don't keep a lot of programs running at the same time.
I would recommend this to a friend - Pros mentioned:Portability, Processor speed, Weight
Rated 5 out of 5 stars
Super pleased with performance !!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, easy to use, and lightweight. Display is super sharp with bright images. Getting used to Windows 11 is a challenge though. I’m sure that will improve with time. This machine really packs some serious horsepower !!
I would recommend this to a friend - Pros mentioned:Portability, Screen quality, Weight
Rated 5 out of 5 stars
Best Buy ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is lightweight, easy to navigate and the screen quality is excellent. I’m a traveling nurse and this has been a lifesaver.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
A most excellent laptop/notebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly light weight and a good battery life. Very easy to use and a terrific memory. The screen is bright and sharpness that's unbelievable. The stylus makes life that much more precise.
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Usb ports
Rated 5 out of 5 stars
Galaxy Book 2 Pro
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer. Screen is sharp and the keys are crisp. I only have 2 complaints: 1.they got rid of the USB A port prematurely, I had difficulty setting up and initializing my Tandem insulin pump because there was no compatable port and 2. There are ads that keep showing up in the bottom right hand corner for products I do not want. It is distracting and slows the computer. I paid a premium price and do not appreciate ads being forced on me.
I would recommend this to a friend































