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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1049 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the Galaxy Book2 Pro 360's lightweight design, excellent screen quality, and good performance. Many appreciate its ease of use and long battery life. However, some users express concern regarding the limited number of USB ports and the device's tendency to overheat during intensive use. The ample RAM is also a frequently cited positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,049 reviews
  • Rated 2 out of 5 stars

    Fancy looking but it falls short

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is sleek and great looking but lacks basic processing power. It crashes with basic word processing tasks. I don't recommend it and wouldn't buy it again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Outstanding laptop with the best display ever

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Book2 Pro 360 is an incredible laptop both in appearance and performance. The laptop is light weight and very slim. The case is beautiful in the silver finish. Performance comes from the new Gen 12 i7 processor along with 16GB of memory and a 1TB SSD drive. This laptop is super-fast. Samsung uses an AMOLED touchscreen display and it looks fantastic. At 15.6 inches I find myself using the laptop to stream movies at night. It rivals my 4K TV’s even though it is only 1080P high def. It has a very nice backlit keyboard which includes a number pad which is a nice feature. I do a lot of number centric work and having the numeric keypad is a must. It comes loaded with Windows 11 and set up was easy. You can set it up using a password or via the finger print reader. Once I got it set up, I downloaded all of my apps and pictures from my One Drive account and that’s all that was needed. The laptop is hinged and transforms into a tablet. I did notice that the speakers which are on the back of the laptop get muted when using it as a tablet. Actually, the speakers aren’t very good and would be better if they were in a different location on the front of the laptop. This didn’t cause any issues as I simply contacted my Bluetooth headphones to it while watching a movie. The battery life appears to be very good and due to the fact that it has three USB-C ports, one of which is a Thunderbolt 4 port charging is super-fast. I ran the battery down to 40% and it charged fully in about 30 minutes. The laptop also has a Micro SD card slot. The laptop comes with a full-size S Pen but unfortunately there is no storage for the pen although it is magnetic and sticks to the outside of the case. This is a great productivity laptop that is fast and provides plenty of storage. I am not a gamer so I can’t really speak to its performance for games. It has excellent battery life and the most fantastic display of any laptops or tablets that I own. I would highly recommend to anyone looking for a high-end laptop that converts to a tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish there was a place to keep the pen in also chicken

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lab top

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet deal , Been looking , Bot this Love it, Bey it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung laptop is perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy laptop fits my needs exactly!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop new purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop and great sales at my local best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great notebook

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop- charging brick died in less than 2 months.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice item for certain things

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open box Excellent condition purchase. Got it home and the pen and charger were missing. Best buy refused to make it right. I was also told I could install android apps on this device. Which turned out not to be true.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Look good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product But screen so thin , need more robust stuff

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Laptop!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy Book2 Pro 360 2in1 15.6 is an excellent laptop. Super fast. Excellent sound and display. Appears bigger than 15.6". Would recommend anyone to purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LAPTOP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good....................................

    I would recommend this to a friend
  • Cons mentioned:
    Usb ports

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life disappointing, maybe 3 hours at approximately 60%. Speaker system disappointing. My $200 Android phone is better. No USB port or SD card reader.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    MyS360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with its performance video graphics are as well

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid machine. So far it has ran smoothly and lived up to expectations. Touch screen and stylus work great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good when it works

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great when it works. Bought this in December, about 2 months later it would not charge or hold a charge. Took it in was looked at started working again randomly, told nothing was wrong. Fast forward to a month ago same issue, took it back in again they updated a few things and got it working. Fast forward to last Thursday, surprise same issue. I’ve owned many Samsung devices and have never had any issues with them. Disappointed to say the least especially for spending over $1k for this…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 1 out of 5 stars

    mr

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is terrible lap top. it is constantly at repairs. it so nice and light, but so delicate, I am afraid to open it so hinges won't brake, or something else won't get bad, like suddenly battery start bulging or screen cracks. I am more gentle with it then I ever was with my baby infants. I need new lap top that is durable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features are good but the build quality of the laptop is not satisfactory. It’s too delicate and had to handle very carefully.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SrisainandiniR, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Pros mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the reviews are useless. I made a bad purchase. The Samsung Galaxy Book3 Pro 360 does boot up fast, I'll give it that, and the screen is fine, but in every other aspect it disappoints. The battery life in particular is one performance aspect where the reviews stray far from reality. It gets worse from there. Skip this over-rated and over-priced catastrophe, and buy a different laptop!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi James... We appreciate you taking the time to review the Samsung Galaxy Book2 Pro 360 2-in-1. We value your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've listed a couple of articles that should help with the speed, and battery life of your device. "Samsung PC runs slowly or freezes", and "Reduced battery life on Samsung PC". Please feel free to contact Samsung Support if we can be of any assistance. Thank you for being a valued member of the Samsung family. -Bethany Samsung

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    If its time to upgrade. Pull the trigger!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer! Tons of features, love the fingerprint scanner. Light and convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Samsung Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got two of these laptops and we love using them. No issues so far and they are lightweight and awesome altogether. Thank you.

    I would recommend this to a friend