Customer Ratings & Reviews
- Model:
- NP950QED-KB1US
- |
- SKU:
- 6501593
Customer reviews
Rating 4.6 out of 5 stars with 1049 reviews
(1,049 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Galaxy Book2 Pro 360's lightweight design, excellent screen quality, and good performance. Many appreciate its ease of use and long battery life. However, some users express concern regarding the limited number of USB ports and the device's tendency to overheat during intensive use. The ample RAM is also a frequently cited positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best out there. Highly recommend it!!!!
No, I would not recommend this to a friend Rated 4 out of 5 stars
Need more speed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a nice laptop. Not as fast as I would like. Especially for the price.
I would recommend this to a friendRated 5 out of 5 stars
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the overall look and feel. Sleek, slim design.
This review is from Samsung - Galaxy Book2 Pro 360 2-in-1 15.6” AMOLED Touch Screen Laptop - Intel 12th Gen Evo Core i7 - 16GB DDR5 Memory – 1TB SSD - Burgundy
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Surprise Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and well priced. Can be well over $2k
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality, Weight
Rated 5 out of 5 stars
A nice 2-in-1 Ultralight with great features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ultralight laptop is extremely thin and very lightweight. More so than any other one I have used to date. It does not come with an optical drive, but what does anymore? There are also 3 USB-C ports on the laptop, and this supports external USB-C hubs and Thunderbolt 3/4 devices. Keep in mind these types of devices will drain the battery faster if the laptop is not plugged in or they are not powered separately. The display is amazing. Samsung uses AMOLED technology in this display that produces vibrant and accurate colors across SDR and HDR sources. I was unable to get native Windows 11 applications for a couple of my streaming services to acknowledge that this device supported HDR. However, Windows 11 includes a feature called Auto HDR, that will run Windows Solitaire among other applications with extremely vibrant colors and blistering whites. This keyboard has a fairly standard layout, with a slightly compressed numpad on the right side. For those that are used to the older numpad layouts, it is just off enough to slow you down. It is also backlit. I would suggest an ext. al numpad if you do much accounting, bookkeeping or work with a lot of number entry. This laptop is great for everyday use, and great for projects. The touchscreen and stylus add another layer of interaction and use to the Windows 11 experience. If you are looking for a gaming laptop, this is not necessarily what you want to get. While the Intel Iris Xe graphics perform okay for some of the standard GPU benchmarks I ran on it, do not expect Ultra settings at HD resolutions on AAA titles. I cannot speak for how it handles Photoshop as I don’t have an Adobe subscription. It runs all my applications with ease as you never spend more than a second or so watching a loading screen. Some apps appear to open instantly. The laptop easily flips in half to use it in Tablet mode. This is where the included stylus is very appreciated, as it becomes your main input device. It works great for keeping fingerprints off the display. The display also auto rotates into portrait mode, which I think will be appreciated by artists and other users alike. I am still getting used to all the extra Samsung software installed (not bloatware) as their own apps perform a variety of useful functions in addition to using Windows 11 with a stylus and in tablet mode. Sadly, I am not currently using a Samsung phone or tablet now, so I cannot speak to cross device integration. I am not an artist, though I wish I were. I can see this laptop as the perfect solution for creativity, art, presentation, and projects (also eBooks in portrait mode). It checks all the boxes you could want in a portable computer and then some. I have played around a little with some of the Samsung drawing apps with the S Pen, but it is nothing I can post with this review. I think the Galaxy Book2 Pro 360 is a great versatile device that feels premium in every sense of the word, from the impressive quality of the display to the build material, to the sturdiness of the hinges. It feels like it will last for a long time if it has taken care of. Last, but not least, a fingerprint reader is built into the keyboard area of the device. Once configured, it can be used to login to Windows instead of typing a password or entering a PIN code. I have had no issues with getting it to read my fingerprint since setting it up initially.
I would recommend this to a friend Rated 3 out of 5 stars
Average noisy laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan makes lot of sound, i had to send it to service center not a great purchase
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Samsung pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I at couple of issue in the beginning but good pc and it run great
I would recommend this to a friend - Pros mentioned:Processor speed, Screen quality
Rated 5 out of 5 stars
Little Pricey but Great Laptop!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - Galaxy Book2 Pro 360 15.6" AMOLED Touch Screen Laptop - Intel Core i7 - 16GB Memory -Intel Iris Xe Graphics- 1TB SSD Laptop, looks great, and functions smoothly with lots of power and capabilities, very thin yet feels solid. Quick and easy to set up. The start button is also designed as a fingerprint reader. I find the fingerprint reader lacking sensitivity, I have three fingers registered and at times I must use my security code to log on. Just prior to writing this review Samsung issued an update to the fingerprint reader and this has helped considerably, not having any more issues with the fingerprint reader. Easy to multi-task, lots of power means lots of speed. I have load multiple large spreadsheets and videos together, attempting to slow down the system, and response times were still lightning fast. Bluetooth connection to my HP printer/copier/scanner and Epson Scanner was quick and easy. The Galaxy Book2 automatically and quickly found and connected to both devices, and they are located at the opposite end of the house, very impressive. Stunning pictures and video, lots of compliments from on-lookers. The Dolby Atmos sound is clean and clear, well worth listening to music while you work. Volume is what you would expect from a laptop, it’s not made to fill a room with music. Bottom line, I don’t need to do I great deal of technical testing, the Samsung Galaxy Book2 Pro 360 15.6 is smooth, powerful, responsive, and with exceptional battery life. The key board size and layout if perfect for my needs and big hands. Included S Pen is the size of a standard thin pen, with big hands it is slightly hard to utilize yet functions perfectly. The versatility of using the S Pen while working with the laptop in a standard laptop position or folding it over 360 and using it like a tablet is remarkable. Would be nice if there was a place to keep the S Pen on the Galaxy Laptop. I believe in my short time of using the Samsung Galaxy Book2 Pro 360 15.6 laptop I have only touched the tip of the iceberg learning all its capabilities.
I would recommend this to a friend - Pros mentioned:Portability
Rated 4 out of 5 stars
Sleek Computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice small, and easy to use! Converts easily to a tablet.
I would recommend this to a friend Rated 1 out of 5 stars
Mother Board blew out!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did love this laptop until it blew out barely made a year of owning it and the mother board blew out on it I was totally shocked do to the fact that I did not use this often I have a HP that Ive had for about 8 years and still work very good my advice with this buy the largest warranty on it if you choose to purchase it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Screen is not up to expectations
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed. While the laptop works well a little over a year and my screen cracked. I thought the reviews who mentioned this were just rough on there laptops... NOPE. While I do travel with this laptop a ton its always in a swiss gear laptop backpack. Its treated no different then my 8 year old Toshiba and zero problems. Screen quality is not what it should be. Warranty was up 2 weeks ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Andi82, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. You can protect your device with an extended warranty. Samsung certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. Plus, Samsung offers 24/7 expert service, next-day replacements, and mail-in repairs using Samsung Genuine Parts. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
Rated 3 out of 5 stars
samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.speaker vibrates if not for that it would be perfect for what i use it for.
I would recommend this to a friendRated 3 out of 5 stars
Runs slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer runs kind of slow and it updates alot.
No, I would not recommend this to a friendRated 3 out of 5 stars
Jusjz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good and a great experience with bestbuy associates
I would recommend this to a friend- Pros mentioned:Screen quality
Rated 2 out of 5 stars
Solid laptop ruined by poor battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop on a sale for $999. This laptop promised some pretty impressive specs but was really disappointing. The main issue was the battery life. The description said, "up to 21 hours" and I got a mere 3 hours and 17 minutes on a combination of video playback and web browsing. I acknowledge that battery life estimates are usually generous, but I was not expecting it to be this terrible. If you are willing to keep this plugged all the type, you can benefit from the fast memory, excellent screen, and S-pen. For me, the battery life was a deal breaker and I had to return the device.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Great light laptop at a really great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for the price. The ONLY thing I am not crazy about is that the camera can't be used with HELLO facial rec. A minor inconvenience.
I would recommend this to a friendRated 4 out of 5 stars
Laptop is great but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the touch fingerprint isnt working and even my passcode 4-digit pin doesnt work to login. I have to personally use my word password. It stop working after 2 days BUT other than that the laptop works fine. No issues other the two mention above
I would recommend this to a friendRated 2 out of 5 stars
Slow and short battery
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bag battery barely last for 3 hours. Slow surfing and processing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings EnasA, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book2 Pro 360. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Do you feel like your battery charge duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. When you have some free time, please take a moment to review, "Reduced battery life on Samsung PC" for some helpful tips and tricks on extending the life of your PC battery. Also take a look at, "Samsung PC runs slowly or freezes" to resolve what you may be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra
Rated 5 out of 5 stars
Wife's Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasnt too sure about a different brand of laptops after only ever having HP products. But I have been pleasantly surprised! Way surpassed my expectations.
I would recommend this to a friendRated 2 out of 5 stars
What's wrong with the battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery time is horrible. like, four hours instead of the 13 hours it is rated at. and this is a super expensive computer too. NOT HAPPY
This review is from Samsung - Galaxy Book2 Pro 360 2-in-1 15.6” AMOLED Touch Screen Laptop - Intel 12th Gen Evo Core i7 - 16GB DDR5 Memory – 1TB SSD - Burgundy
No, I would not recommend this to a friend































