Customer Ratings & Reviews
- Model:
- NP950QED-KB1US
- SKU:
- 6501593
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Galaxy Book2 Pro 360's lightweight design, excellent screen quality, and good performance. Many appreciate its ease of use and long battery life. However, some users express concern regarding the limited number of USB ports and the device's tendency to overheat during intensive use. The ample RAM is also a frequently cited positive.
This summary was generated by AI based on customer reviews.
consumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow ...erratically powers up ...sensative key board and controller will cause loss of program
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy PaulaP, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing or locking up there could be a lot of causes. To lock your touchpad, press and hold the Fn key and press the F5 key. Without having more information regarding what you may be experiencing with your Galaxy Book2 Pro and without being able to ask you any follow up questions, I suggest reaching out to Samsung Support if you would like help with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
No Thanks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not durable, not compatible for docking, has issues with battery charging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Foxberry, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book2 Pro 360. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with what you may be currently experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support at your leisure for further assistance. Thank you for being a trustworthy Samsung customer. - Debra
- Pros mentioned:Processor speed, Screen quality
Powerful and affordable awesomeness!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the opportunity to test out this beastly beautiful monster of a laptop and it is truly remarkable. I have no qualms of it whatsoever. Technology really has come a long way over the past 10-15 years. Speed has always been a big factor for me. I would always upgrade old laptops with SSDs and it would instantly add new life for a few years to that machine. But nothing beats a fresh and new laptop! Processing speed is always preferred to keep up with all the tasks that I do such as photo and video editing, and even playing games, and this can actually keep up to my surprise. The screen flipping is nice and tablet mode is truly a nice luxury. the AMOLED screen quality is very reminiscent of any portable OLED screen you can think of, but better. It's so clean, I can stare at it all day :D it's really good for the eyes. I can view really small text with ease. I don't really understand wifi 6E capabliities but I feel the speed as pretty fast. I do have gigabit internet so that may help. The battery life on this thing is truly amazing. Even though it promises up to 21 hours, I can reliably go on a plane ride and trip for 8+ hours with heavy usage and not have to worry about the battery dying. The thing I am disappointed with is the sound, but I shouldn't expect super amazing speakers when that's not what this specializes in. Overall, for the price, a super solid device and product that I would recommend to anyone.
I would recommend this to a friend Samsung laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our daughter and family to replace old laptop. In two years she has had to send it via Best But extended warranty to manufacturer two (2) time due to it stopped working ( not turn on). Had to be without for weeks. When extended warranty up may have to see about getting rid of this piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LaRue, we appreciate your feedback on your Samsung Galaxy Book2 Pro 360. We understand how important your device is to you and the frustration that can occur when it is not operating as intended. We always have the Samsung Support Team available to you to help you troubleshoot these matters from the comfort of your home, and potentially avoid having to be without your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Galaxy Pro 360 w/S22 Ultra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works seamlessly with my Galaxy 22 Ultra.
I would recommend this to a friendNew and improved.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just what I wanted. All of the controls and fun that I can handle and not be bore with an ordinary machine.
I would recommend this to a friendUnhappy with Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned Samsung Galaxy Book2 Pro360 2-in-1 after downloading several programs computer upgraded and came up with a code and I couldn't get computer to open again. Service tech had very seen that happen before so we exchanged it for a Dell laptop.
No, I would not recommend this to a friendSamsung computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what I need. Only issue is it confines to tell me my PIN is incorrect when I know it’s not. I always reset it to the same pin
I would recommend this to a friendBattery is weak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As long as it's plugged in it's fine but the battery doesn't last much longer than 3 hours.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning. Haven’t used it much. Have to get app’s transferred over from old tablet.
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop i ever had. I only think i don’t like is the is not USB support beside the everything is great.
I would recommend this to a friendDr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice equipment, works perfect. Windows Installed along with free one year subscription of MS 360 which is awesome.
I would recommend this to a friendAwful product; good customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was a huge disappointment. It processed anything from the web verrrry slowwly, and downloading purchased software was a nightmare. On the positive side, Best Buy was gracious about refunding our full purchase price when we returned it a day after receipt.
No, I would not recommend this to a friend❤️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Love my laptop. Still trying to set my laptop up the way i want it.
I would recommend this to a friendBroke in 1yr ofcourse after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop for One year and one month and the keyboards got stuck space part doesn't work and the signing features are currently unavailable. I am very disappointed with the product..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations HildaM, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We recommend reaching out to BestBuy Customer Service for further assistance at: (1-888-BEST-BUY) (1-888-237-8289). Please feel free to contact Samsung Support if you would like any additional assistance or if you have any questions for us. Thank you for being a faithful Samsung customer. - Debra
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. The keyboard has a great feel. Hingis improved from earlier models
I would recommend this to a friendSuperb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung laptop. Love the AMOLED Display. Runs great
I would recommend this to a friend:(
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the laptop however the screen is so weak. It broke.
No, I would not recommend this to a friendVice President Northamerican Ag Products, Inc.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good service My questions were answered and all went well
I would recommend this to a friendNever again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even make it two years and the motherboard is fried.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Taylor, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. We would be more than happy to assist you with what you may be experiencing with your device, however, we need more details regarding what may be occurring with your device before we can properly do so. Please do not hesitate to contact Support at your leisure for further assistance and/or help with troubleshooting. Thank you for being a steadfast Samsung customer. - Debra