Customer Ratings & Reviews
- Model:
- NP960QGK-KG1US
- SKU:
- 10459897
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Galaxy Book4 Pro 360 for its amazing overall performance, excellent screen quality, and fast processor speed. Many users appreciate the good battery life, lightweight design, and portability. Some customers have noted minor concerns regarding potential overheating, speaker quality, and the amount of RAM. Overall, the laptop is well-received for its positive attributes.
This summary was generated by AI based on customer reviews.
Nice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, it’s coming with all accessories except charger and they offered me to pick it up from the store so it’s cool
I would recommend this to a friendLaptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product always like to go Best Buy Samsung is always have quality
I would recommend this to a friendCollege approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for the price. Our college student couldn’t be happier with his and has found it vital to getting off to a great academic start.
I would recommend this to a friendBest ever.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat laptop ive ever had. This should last me the next decade. The battery life could be better but I cant complain.
I would recommend this to a friendWeek screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after my return period the screen mysteriously spider cracked. Trying to get Best Buy to honor my protection plan was a major headache.
I would recommend this to a friendLaptop for students
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I ever bought. Smooth use, look awesome, Fan of Samsung .
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop slash tablet. Works great. Good size
I would recommend this to a friend- Pros mentioned:Screen quality
Lagging..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with stunning graphics. But with so it's amazing features somehow it's still lagging on basic tasks?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Mooch, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your candor as we strive to make improvements towards improving the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra
Beautiful laptop, love the stylus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stylist in the fact that it magnets to the backside of the laptop. Small and sleek easily fits into carrying bag to go to and from work
I would recommend this to a friendGreat content creation laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing, its functionality and features are great for my twitch streaming content creation. Definitely recommend
I would recommend this to a friendGreat Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased my new laptop and I'm truly enjoying the amazing features it has and work perfectly with my S24 cellphone
I would recommend this to a friendNice Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new laptop. Particularly like the definition of the screen.
I would recommend this to a friendNice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good computer. Has a lot of storage. Great for students
I would recommend this to a friendMajor Design Flaw in Screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was very pleased and impressed with this laptop, but it has a major design flaw which has totally changed my opinion. The screen is very fragile. It cracked diagonally with no physical damage or stress. After this happened, o learned Samsung will not cover under the manufacturer warranty. I searched online about this issue and learned it is a recurring problem from many customers and was also present in the previous editions of this laptop. The bottom line is I am having to wait to get this machine repaired at my own expense, but currently there are no replacement screens that have been made available to vendors for repair. I suggest any potential buyers stay far away from Samsung laptops, and specifically this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day MarshallK, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options that would protect your Galaxy devices in the event they were physically damaged. Please feel free to reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra
Good tech-value, but screen material defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer from a technical-value perspective but the screen develops a crack randomly (screen material defect). We returned the first computer when it developed a screen crack the second night out of the box. We'll now be returning the replacement computer as it has also developed a screen crack after 1 week out of the box. For reference, we found the crack on the second computer upon returning from out of town (it was sitting on the counter the entire time untouched) and we've two other computers that are several years old that have never had this issue. If you do a little internet research you'll find that the screen cracking is relatively common however Samsung does not seem interested in addressing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha ChGr, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options to your eligible devices that would protect your investment from physical damage. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with lots of features and plenty of storage.
I would recommend this to a friend- Pros mentioned:Screen quality
Great if you Love your Samsung phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is very similar to a Samsung phone. If you love your Samsung phone, you will love this. If you do not have a Samsung phone, the blow wire will drive you crazy. It has a great screen. The touchpad is mediocre at best.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there BestBuyComputerDude, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance and/or help with troubleshooting your Galaxy Book4 Pro 360. Thank you for being a steadfast Samsung customer. - Debra
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I am still getting used to the need to use the Fn button to operate the functions.
I would recommend this to a friendGalax Book 4 Pro 360
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Produto excepcional. Aconselho a compra pois foi a melhor aquisição que fiz.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid laptop for school. Has some weight but it's not bad for commuting.
I would recommend this to a friend
