Customer Ratings & Reviews
- Model:
- NP960QGK-KG1US
- SKU:
- 10459897
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Galaxy Book4 Pro 360 for its amazing overall performance, excellent screen quality, and fast processor speed. Many users appreciate the good battery life, lightweight design, and portability. Some customers have noted minor concerns regarding potential overheating, speaker quality, and the amount of RAM. Overall, the laptop is well-received for its positive attributes.
This summary was generated by AI based on customer reviews.
Laptop Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I genuinely love my laptop. What surprised me most was the space of the keyboard.
I would recommend this to a friendBook 4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought for my son going to college. He has stated he really likes it and is compatible with all his classes.
I would recommend this to a friendWorks greats
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use for 6 months and still works great. the only drawback is that the keyboard NUM pad has a strange configuration
I would recommend this to a friendCan't say I'm impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the light hits the screen just right a hairline crack is visable. I've used this laptop only 5 times in 2 mths due to the frustration of bloatware, waiting forever while it checks for updates, loads updates, then restarts. Fighting the laptop and windows 11 for my preferences not theirs (I'm not overly technologically inclined). I find the touch pad is too large, it is difficult to type without touching the pad. The keyboard is too far back causing typing issues (see above), and the front edge of the laptop is sharp causing forearm pain from resting on it. A wrist rest can only be placed under the mid forearm leading to unnatural shoulder height instead of allowing the elbows to be lower than the wrists.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SandraT, we appreciate your feedback on your Samsung Galaxy Book4 Pro 360. We would be more than happy to help you with any aspect of your device that is causing frustration for you during usage. We have available online the full device manual to help you with the settings and features of your device, and to get them best aligned to your usage needs. We also have the Samsung Support Team available to assist you with the software you mention being pre-loaded on to your laptop. The Samsung Support Team can also help you if you are interested in getting a repair to the display of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Galaxy Book 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer I have to get the hang of it. It’s nothing like the one that I have. This one is a newer model than one I already have, but it’s not as you as user friend
I would recommend this to a friendJeff Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, keys are great to type. Impressed with the mini calculator key
I would recommend this to a friendNice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, it’s coming with all accessories except charger and they offered me to pick it up from the store so it’s cool
I would recommend this to a friendFragile laptop.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this but very fragile. Screen cracked but hasn't affected it.
I would recommend this to a friendCollege approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for the price. Our college student couldn’t be happier with his and has found it vital to getting off to a great academic start.
I would recommend this to a friendAmazing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop ive ever had, genuinely and im on laptop 4!
I would recommend this to a friendBest ever.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat laptop ive ever had. This should last me the next decade. The battery life could be better but I cant complain.
I would recommend this to a friendWeek screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after my return period the screen mysteriously spider cracked. Trying to get Best Buy to honor my protection plan was a major headache.
I would recommend this to a friendLaptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product always like to go Best Buy Samsung is always have quality
I would recommend this to a friendBeautiful laptop, love the stylus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stylist in the fact that it magnets to the backside of the laptop. Small and sleek easily fits into carrying bag to go to and from work
I would recommend this to a friendGreat content creation laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing, its functionality and features are great for my twitch streaming content creation. Definitely recommend
I would recommend this to a friendLaptop for students
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I ever bought. Smooth use, look awesome, Fan of Samsung .
I would recommend this to a friendSave Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, one of the worst laptops I’ve ever used. Needs to be restarted every time I open it, forces you to sync to MS 1 Drive (I purchased 1TB memory for a reason), lots of adds I never asked for. Just froze for the 3rd time attempting to sort through photos. Was hoping the syncing with my Galaxy phone would be simple, but it’s been anything but. Screen is nice, the OS and laptop itself would not recommend. Over priced for the 16GB RAM.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jamie, thanks for taking the opportunity to provide feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your sentiments and critiques. The default setup of Microsoft Windows and your Microsoft account may be forcing you to sign into your Microsoft account. Third-party apps and/or malicious software can cause your device to experience pop-up ads like you've described. You can disable these ads in your browser settings or uninstall any recently added apps that you may find suspicious. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your PC. If you have any questions or if you would like any further assistance afterward, do not hesitate to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Great Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased my new laptop and I'm truly enjoying the amazing features it has and work perfectly with my S24 cellphone
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop slash tablet. Works great. Good size
I would recommend this to a friendNice Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new laptop. Particularly like the definition of the screen.
I would recommend this to a friend