Customer Ratings & Reviews
- Model:
- NP960QGK-KG1US
- SKU:
- 10459897
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Galaxy Book4 Pro 360 for its amazing overall performance, excellent screen quality, and fast processor speed. Many users appreciate the good battery life, lightweight design, and portability. Some customers have noted minor concerns regarding potential overheating, speaker quality, and the amount of RAM. Overall, the laptop is well-received for its positive attributes.
This summary was generated by AI based on customer reviews.
Major Design Flaw in Screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was very pleased and impressed with this laptop, but it has a major design flaw which has totally changed my opinion. The screen is very fragile. It cracked diagonally with no physical damage or stress. After this happened, o learned Samsung will not cover under the manufacturer warranty. I searched online about this issue and learned it is a recurring problem from many customers and was also present in the previous editions of this laptop. The bottom line is I am having to wait to get this machine repaired at my own expense, but currently there are no replacement screens that have been made available to vendors for repair. I suggest any potential buyers stay far away from Samsung laptops, and specifically this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day MarshallK, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options that would protect your Galaxy devices in the event they were physically damaged. Please feel free to reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with lots of features and plenty of storage.
I would recommend this to a friend- Pros mentioned:Screen quality
Lagging..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with stunning graphics. But with so it's amazing features somehow it's still lagging on basic tasks?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Mooch, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your candor as we strive to make improvements towards improving the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra
Nice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good computer. Has a lot of storage. Great for students
I would recommend this to a friendGalax Book 4 Pro 360
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Produto excepcional. Aconselho a compra pois foi a melhor aquisição que fiz.
I would recommend this to a friendComputer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I am still getting used to the need to use the Fn button to operate the functions.
I would recommend this to a friendGood tech-value, but screen material defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer from a technical-value perspective but the screen develops a crack randomly (screen material defect). We returned the first computer when it developed a screen crack the second night out of the box. We'll now be returning the replacement computer as it has also developed a screen crack after 1 week out of the box. For reference, we found the crack on the second computer upon returning from out of town (it was sitting on the counter the entire time untouched) and we've two other computers that are several years old that have never had this issue. If you do a little internet research you'll find that the screen cracking is relatively common however Samsung does not seem interested in addressing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha ChGr, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options to your eligible devices that would protect your investment from physical damage. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
- Pros mentioned:Screen quality
Great if you Love your Samsung phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is very similar to a Samsung phone. If you love your Samsung phone, you will love this. If you do not have a Samsung phone, the blow wire will drive you crazy. It has a great screen. The touchpad is mediocre at best.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there BestBuyComputerDude, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance and/or help with troubleshooting your Galaxy Book4 Pro 360. Thank you for being a steadfast Samsung customer. - Debra
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid laptop for school. Has some weight but it's not bad for commuting.
I would recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good transaction. Fast shipping, all excellent
I would recommend this to a friendGood computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good computer easy to work have a proper space of memory
I would recommend this to a friend- Pros mentioned:Screen quality
Samsung laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size, touch screen, really good laptop in general!
I would recommend this to a friendBrand response from Samsung
Posted .Greetings Humberto, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to provide additional feedback with us regarding your recent purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. We're always here to assist you in every way that we can! Thank you for being a valued Samsung customer. - Debra
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution and the sound is great but overall not worth it. The laptop is very much glitchy especially when you're using the pen or in the tablet mode. I am very much nit happy with this purchase and will be trying to get a different laptop as soon as possible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for reaching out to share your honest feedback about the Galaxy Book4 Pro 360. The Galaxy Book4 Pro 360 is Samsung's most powerful 2-in-1 laptop, designed for portability and productivity. Powered by the Intel Core Ultra processor and an advanced NPU, it delivers lightning-fast performance for demanding tasks. With 1TB of built-in storage and up to 2TB of expandable storage, users have ample space for their projects. The 16-inch 3K Dynamic AMOLED 2X display offers a vibrant and immersive visual experience, ideal for creative work. The included S Pen enables intuitive drawing and writing, while the responsive multi-touch screen allows for easy navigation. We'd like to gather some additional information regarding what you're experiencing with the glitches. Please reach out to us at Support so that we can further assist you with this. -Kelvin
No regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No regrets! Best computer ever for work and leisure
I would recommend this to a friendKeyboard issue, BB won’t exchange; 2 week wait.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand new and after only 20 days the spacebar and some other keys are not returning properly after pressing. I tried to exchange but was told it was over the 15 day return period. I was then told I can purchase the extended 60 day return policy for around $50, so I said fine lets do it. Then I was told I couldn’t exchange it because I bought it on sale and would have to pay an additional $600 to exchange it. I was next told the only other option was to contact Samsung and do the manufacture warranty. I called Samsung and I was told the only option is to mail it to them for repair, which takes about two weeks! I need this for some classes im taking. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Eddie5, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to share any other feedback with us regarding the performance, functionality, or durability of your Galaxy Book4 Pro 360, please feel free to contact Samsung Support at your leisure. Thank you for being a devoted Samsung customer. - Debra
Underwhelmed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be pretty good if it was allot better. Pretty slow for its specs. Mouse pad is pretty bad when it actually works. Should have saved the money and just got a HP. I see why it was on clearance!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Steve78, thanks for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your thoughts as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but without having more information available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thanks for being a faithful Samsung customer. - Debra
Screen issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im disappointed it didnt work out. i was excited to own this laptop initially. I even took advantage of the opportunity to upgrade due to the cost savings compared to the lower-level edition. 3 weeks after my purchase I found a small crack on the screen. By the time I got to the store, it was a huge spider crack. I didn't drop the laptop, it was always in a sleeve when i took it outside of my home. luckily i was refunded it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MrJF, we appreciate you sharing your thoughts with us about your Samsung Galaxy Book4 Pro 360. We understand how important your device is to you and we are happy you were able to get this matter resolved with your store of purchase. We do offer a one year warranty on all products for manufacturing defects and workmanship. We hope you have found a laptop that meets and exceeds your needs. Please reach out to us again if you have any questions or to share additional experience with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Don't buy major problems with screen glass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Laptop sits on my desk hooked up to my monitor and keyboard. Opened it the other day and the screen is cracked. Looked into it and it's a very common issue. Laptop was never handled incorrectly and has barely even been used as a laptop. This is not acceptable and Samsung will not acknowledge the issue or repair under warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the Samsung Galaxy Book4 Pro 360 2 in 1, not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Received a returned item without all accessories
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to rate the laptop more of a 4 but since it was VERY CLEARLY a returned item AND missing the OEM charger and didn't come with the SPEN I have to rate this as 2. Very disappointed in Best Buy for charging someone full price for a returned and incomplete item. If you are looking to buy this laptop I would recommend going into a store to ensure you get what you pay for, or purchase from another place. Only positive was the shipping was fast.
No, I would not recommend this to a friendNeeds screen protector
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen cracks easily very fragile computer be careful with this laptop
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations DaltonJ, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your display, however, we need a bit more information than we currently have available. Please reach out to Samsung Support at your leisure if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra