Customer Ratings & Reviews
- Model:
- NP960QGK-KG1US
- SKU:
- 10554489
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Galaxy Book4 Pro 360 for its amazing overall performance, excellent screen quality, and fast processor speed. Many users appreciate the good battery life, lightweight design, and portability. Some customers have noted minor concerns regarding potential overheating, speaker quality, and the amount of RAM. Overall, the laptop is well-received for its positive attributes.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Goft
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my granddaughter's graduation and she loves it.
I would recommend this to a friend Samsung Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast , easy to use, thin and easy to travel with. Great for business
I would recommend this to a friendVideo stalls when playing Netflix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok. Haven't had the screen crack yet. My issue is that when streaming Netflix the video stops yet the soundtrack keeps playing. This doesn't work out when my Granddaughter is trying to watch. Doesn't happen on any of our other computers or devices so it has to be the systems wifi or just weak video. Wanted to olike this machine BUT---
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy BillF, thank you for taking the opportunity to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. To resolve what you've described, please update your graphics drivers, update the Netflix app, and clear its cache. Also, ensure that Windows has been updated. Feel free to check out, "Update software, apps, and drivers on your Samsung PC" if you would like more detailed steps on accomplishing this task. If you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a loyal Samsung customer. - Debra
- Pros mentioned:Overall performance
Samsung laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was received in good condition and working as expected! Thanks
I would recommend this to a friend - Pros mentioned:Weight
Solid Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well made Product. The Laptop is very light. The screen clarity is amazing.
I would recommend this to a friend - Pros mentioned:Overall performance
Best laptop made!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop I have ever had. Easy setup and compatibility is amazing!
I would recommend this to a friend facing black screen Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.laptop itself is very nice but i am facing the problem with my brand new laptop i just bought few days ago. the problem with the laptop is the screen goes black when you touch and try to move the screen i am not sure if it is because of the update or there is a problem with the laptop itself i want to give it few days if i have the same problem i will take it back to the store.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there Khan, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are many reasons the screen on your PC could go blank or black, but it's quick to run through all the possible reasons and either rule them out or resolve your issues. Please take a moment to review, "Samsung PC has a blank or black screen" to help resolve what you've described to be experiencing with your PC display. If you would like any further assistance, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Overall performance
Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Pc samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pc is amazing for the price. Best purchase i did in my life
I would recommend this to a friend - Pros mentioned:Overall performance
Good productive product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Works great with everyday use. Flip screen is flawless and the pen works great.
I would recommend this to a friend Good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so happy to be able to buy such a great product at such a low price.
I would recommend this to a friend- Pros mentioned:Processor speed
Samsung S9 tap unbeatable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional device and fast speed.l recommend highly.
I would recommend this to a friend - Cons mentioned:Ram
Great Hardware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, tons of bloatware to remove and windows 11 is a memory hog.
I would recommend this to a friend - Pros mentioned:Screen quality
Very pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just Amazing. Great screen and the AI feature is awsome.
I would recommend this to a friend Nice Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated one of the top 5 laptops by Consumers Report.
I would recommend this to a friendReally good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suprisingly good for a laptop running games that my freinds desktop couldnt run and running even modded games with suprising ease
I would recommend this to a friend- Pros mentioned:Battery life
It's great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far, much better battery life than what I expected
I would recommend this to a friend - Pros mentioned:Processor speed
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this laptop .so far so good it’s very fast
I would recommend this to a friend - Pros mentioned:Overall performance
Great package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very advanced display with speed and comformatable
I would recommend this to a friend - Pros mentioned:Processor speed
Best Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop! Super fast and easy to set up and use.
I would recommend this to a friend