Customer Ratings & Reviews

Very professional device and fast speed.l recommend highly.

Just Amazing. Great screen and the AI feature is awsome.

Very advanced display with speed and comformatable

Overall great laptop. Only con is that the mouse pad area is large and sometimes gets in the way of how I position my hands on the keyboard . I hit it a lot inadvertently

Very good product, I highly recommend this laptop.

Very happy with this laptop .so far so good it’s very fast

Love it so far, much better battery life than what I expected

Love this laptop! Super fast and easy to set up and use.

Good machine...........,..... ......,.,.............

Great product and great service. Product works great.

I genuinely love my laptop. What surprised me most was the space of the keyboard.

Great sales person. Good service. Excellent product.

Honestly, one of the worst laptops I’ve ever used. Needs to be restarted every time I open it, forces you to sync to MS 1 Drive (I purchased 1TB memory for a reason), lots of adds I never asked for. Just froze for the 3rd time attempting to sort through photos. Was hoping the syncing with my Galaxy phone would be simple, but it’s been anything but. Screen is nice, the OS and laptop itself would not recommend. Over priced for the 16GB RAM.

Love this but very fragile. Screen cracked but hasn't affected it.

I love this laptop. The AI features are fun to use and play with. I purchased this model mainly because i preferred a conventional numeric keypad. The S-pen is great and was included.

This was bought for my son going to college. He has stated he really likes it and is compatible with all his classes.

Our experience with this computer and Samsung’s customer support has been horrible. Please do your research as there have been numerous reports of the screen on this computer cracking for no reason. But Samsung refuses to acknowledge this or fix it when it happens. Our device developed hairline fractures all of the screen within weeks with very light usage . It was not dropped and nothing was dropped on it. Unfortunately we did not know that this has been reported widely with this computer before we purchased it. Samsung gets around fixing this issue because once a device has “physical damage” it is no longer covered under warranty. They do not care that it is a product defect that caused this “physical damage”. They acknowledged that there were no signs that the unit had been dropped or that something had hit it. I was told that if you read their policy a cracked screen no matter what the reason voids the warranty. My daughter has also had issues with this unit being incredibly slow and will not connect to Wi-Fi. Also be aware that independent screen shops cannot purchase the screen to fix it so if you get a defective product like we did you will have to send it to Samsung & pay them nearly $800 for a new screen.

Use for 6 months and still works great. the only drawback is that the keyboard NUM pad has a strange configuration

Love this laptop, traded in a Macbook air m2, but at times this laptop is a bit slow when it boots up but that's alright, I use it only in school and while there it works like a champ. Can handle multi tasking and etc.

I fell in love with this laptop. The screen was pristine and so clear, it functioned well and was very responsive. Fast forward 6 months. I shut down my laptop and it never came back on. No lights, to power, no charging. Nothing. Brought it to Best Buy's service center for repair however It was not repairable & had to be replaced.