Customer Ratings & Reviews
- Model:
- NP960QGK-KG1US
- SKU:
- 6572183
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Galaxy Book4 Pro 360's overall performance, screen quality, and processor speed, noting its responsiveness. Many appreciate its lightweight design and portability, as well as the good battery life. Some customers have noted concerns about overheating and the amount of RAM.
This summary was generated by AI based on customer reviews.
College approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for the price. Our college student couldn’t be happier with his and has found it vital to getting off to a great academic start.
I would recommend this to a friendLaptop for students
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I ever bought. Smooth use, look awesome, Fan of Samsung .
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop slash tablet. Works great. Good size
I would recommend this to a friendWeek screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after my return period the screen mysteriously spider cracked. Trying to get Best Buy to honor my protection plan was a major headache.
I would recommend this to a friendNice Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new laptop. Particularly like the definition of the screen.
I would recommend this to a friendGreat content creation laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing, its functionality and features are great for my twitch streaming content creation. Definitely recommend
I would recommend this to a friendBeautiful laptop, love the stylus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stylist in the fact that it magnets to the backside of the laptop. Small and sleek easily fits into carrying bag to go to and from work
I would recommend this to a friendGreat Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased my new laptop and I'm truly enjoying the amazing features it has and work perfectly with my S24 cellphone
I would recommend this to a friendGood tech-value, but screen material defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer from a technical-value perspective but the screen develops a crack randomly (screen material defect). We returned the first computer when it developed a screen crack the second night out of the box. We'll now be returning the replacement computer as it has also developed a screen crack after 1 week out of the box. For reference, we found the crack on the second computer upon returning from out of town (it was sitting on the counter the entire time untouched) and we've two other computers that are several years old that have never had this issue. If you do a little internet research you'll find that the screen cracking is relatively common however Samsung does not seem interested in addressing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha ChGr, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options to your eligible devices that would protect your investment from physical damage. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
Nice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good computer. Has a lot of storage. Great for students
I would recommend this to a friendDon't buy major problems with screen glass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Laptop sits on my desk hooked up to my monitor and keyboard. Opened it the other day and the screen is cracked. Looked into it and it's a very common issue. Laptop was never handled incorrectly and has barely even been used as a laptop. This is not acceptable and Samsung will not acknowledge the issue or repair under warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the Samsung Galaxy Book4 Pro 360 2 in 1, not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Underwhelmed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be pretty good if it was allot better. Pretty slow for its specs. Mouse pad is pretty bad when it actually works. Should have saved the money and just got a HP. I see why it was on clearance!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Steve78, thanks for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your thoughts as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but without having more information available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thanks for being a faithful Samsung customer. - Debra
Major Design Flaw in Screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was very pleased and impressed with this laptop, but it has a major design flaw which has totally changed my opinion. The screen is very fragile. It cracked diagonally with no physical damage or stress. After this happened, o learned Samsung will not cover under the manufacturer warranty. I searched online about this issue and learned it is a recurring problem from many customers and was also present in the previous editions of this laptop. The bottom line is I am having to wait to get this machine repaired at my own expense, but currently there are no replacement screens that have been made available to vendors for repair. I suggest any potential buyers stay far away from Samsung laptops, and specifically this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day MarshallK, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options that would protect your Galaxy devices in the event they were physically damaged. Please feel free to reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra
- Pros mentioned:Screen quality
Great if you Love your Samsung phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is very similar to a Samsung phone. If you love your Samsung phone, you will love this. If you do not have a Samsung phone, the blow wire will drive you crazy. It has a great screen. The touchpad is mediocre at best.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there BestBuyComputerDude, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance and/or help with troubleshooting your Galaxy Book4 Pro 360. Thank you for being a steadfast Samsung customer. - Debra
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with lots of features and plenty of storage.
I would recommend this to a friendComputer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I am still getting used to the need to use the Fn button to operate the functions.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid laptop for school. Has some weight but it's not bad for commuting.
I would recommend this to a friendGalax Book 4 Pro 360
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Produto excepcional. Aconselho a compra pois foi a melhor aquisição que fiz.
I would recommend this to a friendGood computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good computer easy to work have a proper space of memory
I would recommend this to a friendNot worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution and the sound is great but overall not worth it. The laptop is very much glitchy especially when you're using the pen or in the tablet mode. I am very much nit happy with this purchase and will be trying to get a different laptop as soon as possible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for reaching out to share your honest feedback about the Galaxy Book4 Pro 360. The Galaxy Book4 Pro 360 is Samsung's most powerful 2-in-1 laptop, designed for portability and productivity. Powered by the Intel Core Ultra processor and an advanced NPU, it delivers lightning-fast performance for demanding tasks. With 1TB of built-in storage and up to 2TB of expandable storage, users have ample space for their projects. The 16-inch 3K Dynamic AMOLED 2X display offers a vibrant and immersive visual experience, ideal for creative work. The included S Pen enables intuitive drawing and writing, while the responsive multi-touch screen allows for easy navigation. We'd like to gather some additional information regarding what you're experiencing with the glitches. Please reach out to us at Support so that we can further assist you with this. -Kelvin