Customer Ratings & Reviews
- Model:
- NP960QGK-KG1US
- |
- SKU:
- 6572183
Customer reviews
Rating 4.6 out of 5 stars with 424 reviews
(424 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Book4 Pro 360, highlighting its amazing overall performance, excellent screen quality, and fast processor speed. Many appreciate the good battery life, lightweight design, and portability. However, some users have reported occasional overheating and expressed a desire for more RAM.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Barbs Samsung Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace my laptop and needed one that had numeric keypad. This laptop is as powerful as my last one was, has the numeric keypad and cost about half what my last one was. I am very pleased with it so far.
I would recommend this to a friendRated 5 out of 5 stars
Jeff Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, keys are great to type. Impressed with the mini calculator key
I would recommend this to a friendRated 4 out of 5 stars
Samsung Galaxy Book 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer I have to get the hang of it. It’s nothing like the one that I have. This one is a newer model than one I already have, but it’s not as you as user friend
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop ive ever had, genuinely and im on laptop 4!
I would recommend this to a friendRated 5 out of 5 stars
New To Galaxy Books
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a big samsung fan. But never really looked at the galaxy book without a doubt a great purcahse for a steal of a price. When its on sale couldnt beat it.
I would recommend this to a friendRated 4 out of 5 stars
Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product always like to go Best Buy Samsung is always have quality
I would recommend this to a friendRated 5 out of 5 stars
Nice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, it’s coming with all accessories except charger and they offered me to pick it up from the store so it’s cool
I would recommend this to a friendRated 3 out of 5 stars
Can't say I'm impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the light hits the screen just right a hairline crack is visable. I've used this laptop only 5 times in 2 mths due to the frustration of bloatware, waiting forever while it checks for updates, loads updates, then restarts. Fighting the laptop and windows 11 for my preferences not theirs (I'm not overly technologically inclined). I find the touch pad is too large, it is difficult to type without touching the pad. The keyboard is too far back causing typing issues (see above), and the front edge of the laptop is sharp causing forearm pain from resting on it. A wrist rest can only be placed under the mid forearm leading to unnatural shoulder height instead of allowing the elbows to be lower than the wrists.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SandraT, we appreciate your feedback on your Samsung Galaxy Book4 Pro 360. We would be more than happy to help you with any aspect of your device that is causing frustration for you during usage. We have available online the full device manual to help you with the settings and features of your device, and to get them best aligned to your usage needs. We also have the Samsung Support Team available to assist you with the software you mention being pre-loaded on to your laptop. The Samsung Support Team can also help you if you are interested in getting a repair to the display of your device. Thank you for being a Samsung customer. -Elizabeth
Rated 5 out of 5 stars
College approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for the price. Our college student couldn’t be happier with his and has found it vital to getting off to a great academic start.
I would recommend this to a friendRated 5 out of 5 stars
Best ever.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat laptop ive ever had. This should last me the next decade. The battery life could be better but I cant complain.
I would recommend this to a friend- Pros mentioned:Screen quality
Rated 2 out of 5 stars
Lagging..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with stunning graphics. But with so it's amazing features somehow it's still lagging on basic tasks?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Mooch, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your candor as we strive to make improvements towards improving the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra
Rated 5 out of 5 stars
Laptop for students
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I ever bought. Smooth use, look awesome, Fan of Samsung .
I would recommend this to a friendRated 4 out of 5 stars
Week screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after my return period the screen mysteriously spider cracked. Trying to get Best Buy to honor my protection plan was a major headache.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop slash tablet. Works great. Good size
I would recommend this to a friendRated 5 out of 5 stars
Nice Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new laptop. Particularly like the definition of the screen.
I would recommend this to a friendRated 5 out of 5 stars
Great content creation laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing, its functionality and features are great for my twitch streaming content creation. Definitely recommend
I would recommend this to a friendRated 5 out of 5 stars
Beautiful laptop, love the stylus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stylist in the fact that it magnets to the backside of the laptop. Small and sleek easily fits into carrying bag to go to and from work
I would recommend this to a friendRated 5 out of 5 stars
Great Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased my new laptop and I'm truly enjoying the amazing features it has and work perfectly with my S24 cellphone
I would recommend this to a friendRated 4 out of 5 stars
Nice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good computer. Has a lot of storage. Great for students
I would recommend this to a friendRated 1 out of 5 stars
Good tech-value, but screen material defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer from a technical-value perspective but the screen develops a crack randomly (screen material defect). We returned the first computer when it developed a screen crack the second night out of the box. We'll now be returning the replacement computer as it has also developed a screen crack after 1 week out of the box. For reference, we found the crack on the second computer upon returning from out of town (it was sitting on the counter the entire time untouched) and we've two other computers that are several years old that have never had this issue. If you do a little internet research you'll find that the screen cracking is relatively common however Samsung does not seem interested in addressing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha ChGr, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options to your eligible devices that would protect your investment from physical damage. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
















