Customer Ratings & Reviews

Initially, I was very pleased and impressed with this laptop, but it has a major design flaw which has totally changed my opinion. The screen is very fragile. It cracked diagonally with no physical damage or stress. After this happened, o learned Samsung will not cover under the manufacturer warranty. I searched online about this issue and learned it is a recurring problem from many customers and was also present in the previous editions of this laptop. The bottom line is I am having to wait to get this machine repaired at my own expense, but currently there are no replacement screens that have been made available to vendors for repair. I suggest any potential buyers stay far away from Samsung laptops, and specifically this model.

Great laptop with lots of features and plenty of storage.

This is very similar to a Samsung phone. If you love your Samsung phone, you will love this. If you do not have a Samsung phone, the blow wire will drive you crazy. It has a great screen. The touchpad is mediocre at best.

So far, so good. I am still getting used to the need to use the Fn button to operate the functions.

Produto excepcional. Aconselho a compra pois foi a melhor aquisição que fiz.

Solid laptop for school. Has some weight but it's not bad for commuting.

Really good computer easy to work have a proper space of memory

Very good transaction. Fast shipping, all excellent

The resolution and the sound is great but overall not worth it. The laptop is very much glitchy especially when you're using the pen or in the tablet mode. I am very much nit happy with this purchase and will be trying to get a different laptop as soon as possible.

Would be pretty good if it was allot better. Pretty slow for its specs. Mouse pad is pretty bad when it actually works. Should have saved the money and just got a HP. I see why it was on clearance!

Great size, touch screen, really good laptop in general!

Do not buy Laptop sits on my desk hooked up to my monitor and keyboard. Opened it the other day and the screen is cracked. Looked into it and it's a very common issue. Laptop was never handled incorrectly and has barely even been used as a laptop. This is not acceptable and Samsung will not acknowledge the issue or repair under warranty.

No regrets! Best computer ever for work and leisure

I bought this brand new and after only 20 days the spacebar and some other keys are not returning properly after pressing. I tried to exchange but was told it was over the 15 day return period. I was then told I can purchase the extended 60 day return policy for around $50, so I said fine lets do it. Then I was told I couldn’t exchange it because I bought it on sale and would have to pay an additional $600 to exchange it. I was next told the only other option was to contact Samsung and do the manufacture warranty. I called Samsung and I was told the only option is to mail it to them for repair, which takes about two weeks! I need this for some classes im taking. Very disappointed.

I would like to rate the laptop more of a 4 but since it was VERY CLEARLY a returned item AND missing the OEM charger and didn't come with the SPEN I have to rate this as 2. Very disappointed in Best Buy for charging someone full price for a returned and incomplete item. If you are looking to buy this laptop I would recommend going into a store to ensure you get what you pay for, or purchase from another place. Only positive was the shipping was fast.

Im disappointed it didnt work out. i was excited to own this laptop initially. I even took advantage of the opportunity to upgrade due to the cost savings compared to the lower-level edition. 3 weeks after my purchase I found a small crack on the screen. By the time I got to the store, it was a huge spider crack. I didn't drop the laptop, it was always in a sleeve when i took it outside of my home. luckily i was refunded it.

Screen cracks easily very fragile computer be careful with this laptop

Do not buy. There is a manufacturing flaw with the screen which easily cracks when closed. The thin face of the screen hits the key board and cracks. Multiple complaints on Reddit. Samsung knows it is a flaw but will not fix. Will never buy another product from Samsung.

The Samsung Galaxy Book4 Pro 360 is thin, lite, very attractive, and huge for an ultra-light style laptop. The 16-inch OLED screen is gorgeous. The keyboard is equivalent to a full-sized keyboard with a squished number pad on the right. And the trackpad is larger than my cell phone. The sound is very good for a laptop this size. Battery life can last up to seven hours but is completely dependent on activity and power savings settings. Finally, the Galaxy book is designed to integrate into the Samsung Galaxy ecosystem. This is evidenced by the pre-loaded software suite specific to Galaxy family integration. Overall, this is a fantastic ultra-light, ultra-portable laptop. Setup and Updates: Setup, like every computer these days, is time consuming. For me, Windows update took about two hours to apply all updates. Samsung Update, an application designed to keep Samsung specific drivers, Bios, and programs up to date, took another two hours and included software patches to Samsung and Intel specific applications, system drivers, and two Bios updates. Phew! The laptop did at full power during the updates. This caused the Galaxy Book to get hot enough to activate the fans. The fans get noisy at full speed. The fans tend to remain quiet or deactivated during normal operations. Keyboard: The keyboard is very comfortable to type with. However, it may take an hour or two to get comfortable with it. This is partly due to the keyboard positioned on the top half of the control surface. The keys have a very shallow travel. And massive size of the touchpad will force you to either turn off the touchpad or type with wrist in the air. More on that in the Touchpad section below. There is good resistance to depressing each key. For those who like to hear their typing, there is an audible thunk when the key bottoms out. However, the keyboard is not loud enough that it will bother anyone in the next cubical or next room unless you are a very heavy typist. The keyboard has a full number pad. It is squished onto the right side of the keyboard. For my uses, it is a nice to have, but would have preferred a smaller touch pad and larger 10-keyless style keyboard. Not really a con. Just a preference. Overall, the keyboard feels good. The F-Keys are very useful due to the Function Lock or Function + F12 that Samsung included. This allows the F-Keys to either be used fulltime as traditional F-Keys or as the Alt functions of those keys such as Settings, Volume, Screen Share, Touch Pad toggle, keyboard and screen brightness, camera and microphone lock toggle, and performance mode quick presets. My preference is locking the keyboard to Alt functions since I use volume and screen brightness multiple times a day. Touchpad: The touchpad, for me, is a mixed bag. The surface is as smooth as glass. Responsiveness is near instantaneous when applications behave themselves. Overall, it is an excellent touchpad. My issues come down to the touchpads ginormous size as well as how far forward it pushes the keyboard. Essentially, this increases the chances of my wrists brushing past the touchpad surface. This can, and does, cause the mouse pointer to bounce when using MS Office applications. This is an issue for all my laptops from any maker over the last 10 years. The large touch pad just exasperates this “valuable” Microsoft hidden feature. To offset this “feature”, I typically rock an external USB mouse and disable the track pad when at my desk. The Galaxy book has two USB-Cs and one USB-A port to support a wide array of mice and other peripherals. Screen: The screen is probably the most advanced OLED I have used on a laptop. It is bright, colorful, very responsive to touch, and works well with the pen. The screen supports a variable refresh rate, on by default, between 48Hz to 120 Hz. The screen is also very responsive to touch commands using finger, fingers, or the included Samsung Pen. The Samsung Pen glides across the screen with zero resistance. In many cases, the pen can be used in place of a mouse. However, some programs, such as MS Office, switch to a drawing or handwriting mode when the pen tip is detected. So, experiment. Video is a bit of a mixed bag. Social Media, such as YouTube, look good. I did not notice any artifacts in the video stream. Colors looked accurate and motion looked smooth. Netflix, on the other hand, seemed to drop a few frames here and there. In this instance, I turned off the screen’s variable refresh to resolve the issue. Hinges on the screen offer some resistance but are otherwise very smooth. Flipping the screen instantly activates Windows Tablet Mode. I got some real enjoyment using the Galaxy Book in Portrait mode with OneNote and the Samsung Pen. The screen was very responsive, accurate, and smooth. Samsung Notes and NoteShelf are available by default. Pen: The Pen is the size and weight of a #2 pencil. The Galaxy book does not have storage mechanism for the pen. It will stick magnetically to parts of the laptop but nothing I would use as an alternative to storage. The Pen has a flat edge to prevent the pen from rolling away. The rounded side has a special functions button which can interact with Windows as a left click or with art programs as an erase function. The pen tip is sharp but not dangerously so. This may be partly why it glides so smoothly across the screen. The Samsung Pen, unlike the Surface Pen, does not support an eraser function on the eraser end of the pencil. I am old school enough that I habitually flip my pencil over to use the eraser when I make a mistake. I wish it had this feature. Otherwise, the pen is excellent. Fingerprint Scanner: The power button doubles as a fingerprint scanner. It is very good. However, it does not work when the laptop is in tablet mode. Sound: The speakers are clear at all volumes. To test, I played Trainwreck of Electro Swing from A Hat in Time game. You find this on YouTube. Heavy bass comes it at 19 seconds. This laptop has no bass or lower mid-range. For social media, talk radio, conference calls, or other activity that favors clarity over dynamic range then the built is speakers are enough. Performance: Performance seems pretty good for a low power device. Applications load quickly. I can run MS Edge with 20 tabs open and still be able to launch Excel, Word, or PowerPoint quickly. I even threw in stock market application, the updates every second all day, just for good measure. No problem! The 1TB SSD is also fast enough to keep me humming along with little to no disruptions with load or save times. I do notice the performance is reduced when on battery power than when in AC Power. But, this is expected to extend battery time when away from AC Power. NPU and AI: The system does come with the shiny new Co-Pilot key. Unfortunately, this only launches the Co-Pilot web application. This does not use the built in NPU. I could find a single pre-installed application that uses the NPU. So….? Power Supply: The Power Supply is a large wall wart with a USB-C port. The supplied USB cable is only five feet long. This is not a very long cable compared to a laptop with a traditional external power supply. For me, since my power outlet is seven fee away, I am forced to run on battery power when working from my desk. I will now need to purchase a quality USB-C cable that is seven feet or longer if I want all day productivity at my desk. Final Thoughts: Overall, I think this is a fantastic ultra-light, ultra-portable laptop. Beautiful screen, a lot of real estate for use with the pen in tablet mode, fast, responsive, plenty of ram and storage, lots of connectivity options, and a comfortable and lite experience. There are some minor annoyances but nothing that makes me think twice about owning the Galaxy Book4 Pro 360. I hope you found this review useful.

-=|=-Design-=|=- I like the thinness of this laptop. It’s a bit thinner than a MacBook Pro, but maybe thicker than the air. It uses a very nice presumably aluminum chassis. There are vent holes on the bottom and rubber feet that elevate it slightly above the desk. It’s contoured so it’s a bit thicker at the back and thinner at the front. The 360 design allows the screen to fold all the way back of the device so it can be used in tablet mode. This disables the keyboard and you can use the excellent stylus to interact and draw on the screen. Samsung went with a large track pad. I’m not sure how I feel about it, it works just fine and so far no real issues as the palm detection works fine. I think I would have preferred a smaller trackpad with the keyboard brought closer to the front but it does allow for plenty of palm rest. The keyboard is nothing special although I do find myself typing fairly quickly and accurately on it right off the bat. Although I do like a number pad, especially on laptops 15” and larger, it does seem very condensed. The layout is just different enough that I have to look at it to use it until I can get used to it. -=|=-Display-=|=- The display on this is beautiful. It uses what Samsung calls dynamic AMOLED2X. Samsung is well known for making vibrant crisp displays and this is no exception. It uses a 2880 x 1800 resolution but at a smooth 120hz refresh rate. The screen gets up to 400 nits which is on the low end of acceptable brightness. I personally think 600 nits should be the new standard but you won’t be disappointed. The screen looks good at 400 nits. The touch screen is nice and responsive. I really like they include a stylus and the tip is fantastic for writing on the screen. Whether you want to peck the screen as you browse the web or take handwritten notes, it works well, and it magnetically attaches to the lid so you can keep track of it. -=|=-CPU/GPU/RAM-=|=- This laptop comes packed with the Intel Core Ultra 7 155H variant. This is intel’s newest high efficiency CPUs. Getting more power out of lower wattages, you get more performance per watt compared to previous generations. As far as everyday use, I don’t have any issues loading apps, quickly switching between open apps. 16GB of DDR5 RAM allows for simultaneous open apps and multiple browser tabs open without lag or stutter. Using common benchmarks to measure relative performance, I was getting 8,042 score from 3Dmark’s TimeSpy on the CPU, 749 Multicore score out of Cinebench 2024, and Geekbench multicore score of 12,619. This is decent performance for intel at this CPU wattage. This should be fine for light photo and video editing or touch ups, however, I wouldn’t recommend this PC for heavy video editing or sound production. As for games, it’s a mixed bag. If you’re seeing intel Arc for integrated GPU and you’re hoping to play AAA title games, don’t get too excited. I struggled to play usual rotation of games. New World is an open world RPG and it had issues loading the game world and struggled to hit 30 FPS. Tribes 3: Rivals had noticeable stuttering, presumably from CPU or GPU throttling. I did get Apex to play on training grounds and was able to run around and shoot targets but it was choppy at best. I do recommend gaming on this machine, but stick to low demand games. E-Sports titles and 2d games should work fine, provided that intel has optimized drivers. -=|=-Other Thoughts-=|=- Battery life is impressive. I’m spending hours just using it without seeing it get below 50%. I started a YouTube video and just left it playing for hours. After about 6 hours it was still going and still had around 33% battery life. If you’re looking to get away from plugging in your laptop every time you need to use it, I’m impressed with the optimization in this laptop. I found that it pulled 65w from the wall and Samsung included a 65w charger and a lengthy cable. There is some software bloat that comes with this PC. I don’t always mind if it provides some functionality. Samsung has a suite of apps such as settings and updates which seem to be lightweight and provide some features specific to Samsung. There are other apps such as notes, second screen, quick share, and galaxy experience which are either Samsung versions of apps you can find alternatives of or provides functionality with other Samsung products. It also comes with MacAfee antivirus pre-installed which I’m not a fan of. Sound is pretty good. It gets loud without being distorted. It’s a laptop so I’m not expecting deep bass or room filling audio. I do expect clarity and volume, which this has. The camera is okay, should work fine for video calls. The microphone however, leaves much to be desired. In room with the TV on, it picked up all noise in the room and the audio quality was not super great. It’s nice to see WiFi 6e. WiFi 7 is out there and it would have been even better to see that implemented, but 6e is nothing to snuff at. Easily handles large downloads. Speed tests were giving me 820Mbps down on a 1Gig internet speed. No ethernet but you can always use an adapter with one of the two thunderbolt ports which also serve as charge ports. There’s a micro SD slot, headphone jack, HDMI, and a single USB-A. For a thin and light 16”, I think they did well with ports. Thunderbolt 4 will let you expand if needed.