Customer Ratings & Reviews
- Model:
- NP960QGK-KG1US
- SKU:
- 6572183
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Galaxy Book4 Pro 360 for its amazing overall performance, excellent screen quality, and fast processor speed. Many users appreciate the good battery life, lightweight design, and portability. Some customers have noted minor concerns regarding potential overheating, speaker quality, and the amount of RAM. Overall, the laptop is well-received for its positive attributes.
This summary was generated by AI based on customer reviews.
Samsung Galaxy Book 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer I have to get the hang of it. It’s nothing like the one that I have. This one is a newer model than one I already have, but it’s not as you as user friend
I would recommend this to a friendFragile laptop.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this but very fragile. Screen cracked but hasn't affected it.
I would recommend this to a friendJeff Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, keys are great to type. Impressed with the mini calculator key
I would recommend this to a friendNice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, it’s coming with all accessories except charger and they offered me to pick it up from the store so it’s cool
I would recommend this to a friendAmazing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop ive ever had, genuinely and im on laptop 4!
I would recommend this to a friendCollege approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for the price. Our college student couldn’t be happier with his and has found it vital to getting off to a great academic start.
I would recommend this to a friendBest ever.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat laptop ive ever had. This should last me the next decade. The battery life could be better but I cant complain.
I would recommend this to a friendLaptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product always like to go Best Buy Samsung is always have quality
I would recommend this to a friendWeek screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after my return period the screen mysteriously spider cracked. Trying to get Best Buy to honor my protection plan was a major headache.
I would recommend this to a friendSave Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, one of the worst laptops I’ve ever used. Needs to be restarted every time I open it, forces you to sync to MS 1 Drive (I purchased 1TB memory for a reason), lots of adds I never asked for. Just froze for the 3rd time attempting to sort through photos. Was hoping the syncing with my Galaxy phone would be simple, but it’s been anything but. Screen is nice, the OS and laptop itself would not recommend. Over priced for the 16GB RAM.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jamie, thanks for taking the opportunity to provide feedback with us regarding your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your sentiments and critiques. The default setup of Microsoft Windows and your Microsoft account may be forcing you to sign into your Microsoft account. Third-party apps and/or malicious software can cause your device to experience pop-up ads like you've described. You can disable these ads in your browser settings or uninstall any recently added apps that you may find suspicious. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your PC. If you have any questions or if you would like any further assistance afterward, do not hesitate to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Beautiful laptop, love the stylus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stylist in the fact that it magnets to the backside of the laptop. Small and sleek easily fits into carrying bag to go to and from work
I would recommend this to a friendLaptop for students
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I ever bought. Smooth use, look awesome, Fan of Samsung .
I would recommend this to a friendGreat content creation laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing, its functionality and features are great for my twitch streaming content creation. Definitely recommend
I would recommend this to a friendGreat Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased my new laptop and I'm truly enjoying the amazing features it has and work perfectly with my S24 cellphone
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop slash tablet. Works great. Good size
I would recommend this to a friendNice Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new laptop. Particularly like the definition of the screen.
I would recommend this to a friend- Pros mentioned:Screen quality
Lagging..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with stunning graphics. But with so it's amazing features somehow it's still lagging on basic tasks?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Mooch, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We appreciate your candor as we strive to make improvements towards improving the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please feel free to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra
Major Design Flaw in Screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was very pleased and impressed with this laptop, but it has a major design flaw which has totally changed my opinion. The screen is very fragile. It cracked diagonally with no physical damage or stress. After this happened, o learned Samsung will not cover under the manufacturer warranty. I searched online about this issue and learned it is a recurring problem from many customers and was also present in the previous editions of this laptop. The bottom line is I am having to wait to get this machine repaired at my own expense, but currently there are no replacement screens that have been made available to vendors for repair. I suggest any potential buyers stay far away from Samsung laptops, and specifically this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day MarshallK, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options that would protect your Galaxy devices in the event they were physically damaged. Please feel free to reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra
Nice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good computer. Has a lot of storage. Great for students
I would recommend this to a friendGreat Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with lots of features and plenty of storage.
I would recommend this to a friend