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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 411 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the Galaxy J7 for its budget-friendly price, excellent camera, and user-friendly interface. The long battery life and large screen size are also highly praised. While some users have mentioned that the phone can be a bit slow at times, the overall positive feedback suggests that the Galaxy J7 offers great value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 411 reviews
  • Rated 2 out of 5 stars

    Poor customer service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had this phone for a few days. When the phone was purchased we thought it was a new phone, however, the phone has scratches on the screen and there are inquiries on goggle that were not completed by my wife. It now appears that the phone was a open box that was sold as new. Upon a visit to the store management appears to determine that so sad too bad because they will exchange the phone with a $35.00 stocking fee. Poor service on behalf of the management and staff

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace a 2yr old MotoG4 that was going crazy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not bad picture taking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the picture in the day time but not in the night

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I would say it's ok. My nephew love it..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As per my wish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a precision and quality. I love this pocket size

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone if you don't want all the bell and whistle

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone for my grandson. He likes the phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had difficulty with this phone not pairing with my car! Owned Samsung J3 had no problems. Not very happy with this phone!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    J7 hangs all the time at screensaver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not buy this phone again. It's constantly hanging when trying to get past the screensaver. I called Samsung, and they recommended running certain device maintenance periodically, but I still end up having this problem. Also getting System UI not responding a lot on the OS which slows down the device.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, large screen and up to date with the current OS

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung phones are always best to buy..best buy staff helps you to choose the best one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Android not intuitive; struggle to learn.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an Android tablet, but my J7 phone seems to have different ways of moving between screens. It is time consuming to learn.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still trying to get accustom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been an iPhone family. Child required to get this Samsung to be comparable with a program he is in. Still not sure

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Old technology

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is not a universal unlocked phone. It was unstable and malfunctioned

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Galaxy J7 with 32GB Memory Cell Phone (Unlocked) - Black. Makes a Great Gift

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good phone gone bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a J7 16 and it lasted awhile. So I decided to get another one which was a J7 18. I had many problems with it so the good people at Best Buy let me change to a Samsung A6. My husband has a J7 17 and its good. I just got a bad one.0

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had a difficult time at first.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some practice things are getting better I'm still learning

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing significant to report, positive or negative.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unlocked phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my son that is going into middle School, I thought if I bought unlocked I could later add him to my Verizon account. Won't happen now, Verizon said my phone does not have capability to activate with them due to hardware/software that's not in my phone. Well that stinks, don't know what to do now, take it back to best buy and see what else I can do. But best buy was fast in shipping the phone to me within two days. Phone itself is bigger than my Samsung S8! Very sleek device.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It keeps shutting off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shutting off, getting stuck, having to keep shutting it on and off

    No, I would not recommend this to a friend