Customer Ratings & Reviews

Hey there User395371, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung GalaxyWatch6. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with this feature. You can use your Galaxy Watch6 to record ECG for 30 seconds similar to a standard single-lead ECG. The ECG Monitor app also checks the recording for signs of Atrial Fibrillation—a common form of irregular heart rhythm. It does require a Samsung Galaxy smartphone with Android 7 or later and the Samsung Health Monitor app (available only at the Samsung Galaxy app store). Here's how you'd measure your ECG: 1. From Samsung Health Monitor, tap ECG. 2. Rest your finger lightly on the Home button to begin the ECG. After a moment, your ECG is displayed on the screen. 3. Tap Add to add any symptoms you are experiencing. 4. Tap Done when you are finished. With all the devices we own these days, it’s easy to accidentally misplace one or two. Luckily, SmartThings Find in the SmartThings app will help you locate your precious devices, like your phone, tablet, earbuds, and watch. SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy users so a friend can locate a device for you or turn on the Offline finding feature. If you need additional tracking options, you can use the Samsung SmartTag as well. Also check out, "Use SmartThings Find with the SmartThings app" if you would like to learn more. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Support. Thank you for being a valued Samsung customer. - Debra

Thanks for reaching out to us! We love hearing from our valued customers. It looks like you reached out regarding the Galaxy Watch6. Samsung's Bluetooth and LTE smartwatches allow for easy messaging on the go. Users can create, view, and reply to messages using the Messages app without pulling out their Galaxy phone. Quick Messages and responses to declined calls are also supported. However, the watch must be connected to a Galaxy phone unless it is an LTE model with active service. As far as the speaker goes, it's important to check for updates as well as inspect your watch for any water damage. We appreciate your honest feedback and hope to hear more from you in the future. If you have any further concerns or questions, please reach out to us at Support. -Kelvin

Hi there Zepol, we appreciate you sharing your thoughts with us about your Samsung Galaxy Watch6. We are happy to hear you are enjoying the health tracking and are experiencing a full two and a half days on a full charge with your device. Without knowing what you are referencing wanting more options with, we recommend taking a look at the full device manual available on our website, and seeing all the options available for your device and seeing how to best align the settings to your needs and wants. You can also work directly with the Samsung Support Team if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth

Salutations Wood, thanks for taking the opportunity to review your Samsung Galaxy Watch6. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Feel free to check out," Samsung smart watch will not connect to a phone" to help resolve what you have described to be experiencing while setting up your new watch. Please feel free to contact Support after reviewing the resource provided by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra

Hey Thanks, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your battery life. To manually adjust the brightness of the display: From Settings, tap Display and select an option: Brightness: Manually adjust the brightness of the display. Adaptive brightness: Set the watch to automatically adjust the brightness depending on ambient light conditions. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra