Customer Ratings & Reviews
- Model:
- F-H-ETH-001
- |
- SKU:
- 4470700
Customer reviews
Rating 4.5 out of 5 stars with 1218 reviews
(1,218 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Compatibility, Ease of useCons mentioned:Instructions
Rated 5 out of 5 stars
Broad compatibility to ZWave devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older Mi Casa Verde ZWave controller with the SmartThings v2 hub. It was pretty easy to setup as I have setup different types of ZWave lights, plugs, and monitors before. It was also nice that it worked well with Google Home to allow voice commands to turn things on and off. The instructions are very sparse, but the online support portal on smartthings was very helpful in determining which devices were compatible or not and how to do common things - like unpairing devices from the previous ZWave hub before repairing to the SmartThings hub and adding devices to rooms. Overall, a positive experience compared to Mi Casa Verde as the App interface is easier to use. You can still create scenes and custom events like the Mi Casa Verde and there are some 3rd party smart apps provided by others to do common scenes.
I would recommend this to a friend - Cons mentioned:App, Instructions
Rated 4 out of 5 stars
Great hardware but instructions aren't good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once the hub was plugged in, all devices were recognized with good signal. The instructions weren't good. They didn't even give the website where to download app for my phone or computer. I went online to get more info. This app is OK, not as good as Nest. But it offers monitoring water leak device is hard to find + 50% off, for that I'm grateful.
I would recommend this to a friend - Cons mentioned:Instructions
Rated 4 out of 5 stars
Easy to install home sensor system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the hub and several water sensors because we had a water line break recently and never want to go through that kind of damage again. The system is easy to install and seems to work fine. The instructions on how to interface it with your smart phone, in my case an iphone, leave a lot to be desired, however. I had to call Samsung customer service to get some basic information and they struggled to answer some of the questions.
I would recommend this to a friend - Cons mentioned:Instructions
Rated 3 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would be an ok investment if directions were a lot clearer.
I would recommend this to a friend