Samsung - SmartThings Hub - White

Samsung SmartThings Hub: Use your compatible smartphone as a remote for your home's smart thermostat, locks, lights and other smart devices when you download the SmartThings app and connect to this hub, which offers up to 100' range to reach smart devices throughout your home. A battery backup provides peace of mind.

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$89.99

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    Overview

    What's Included


    • AC adapter, 4 AA batteries, 3' Ethernet cable
    • Owner's manual
    • SmartThings Hub

    Ratings & Reviews


    Overall Customer Rating:
    94% of customers would recommend this product to a friend (1077 out of 1150)

    Features


    Designed to control a variety of devices using ZigBee, IP, Z-Wave and other wireless protocols

    Including SmartThings, Arlo, Honeywell, Schlage, Bose®, Yale, OSRAM, First Alert and DLink smart devices.

    Turn your phone into a remote

    Download the SmartThings app to control the smart devices in your home right from your compatible smartphone. Requires iOS 7.0, Android 4.0 or Windows Phone 8.1 or later.

    Up to 100' range

    For simple connectivity with smart devices throughout your home.

    Battery backup

    Ensures continued access in the event of a power failure.

    3' Ethernet cable included

    To quickly connect the hub to your router.


    Customer rating

    4.5
    94%
    would recommend to a friend

    Pros

    Cons

    • Rating: 5 out of 5 stars

      The only hub you'll ever need

      Posted
      Kris
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I recently purchased this in November 2017 with the sole purpose of integrating my new Amazon Echo with it to voice control my house. My current set includes: Amazon echo in the kitchen, an Amazon dot in the playroom, an Amazon dot in our master bedroom, approaching 30 different GE Zwave and Zwave+ light switches/dimmers and add-on switches (more on that later) and 3 HUE colored light bulbs (more on that later, as well). Goods: 1. Pretty easy installation of the hub and app 2. Easy recognition of newly installed z-wave devices 3. Very active community board with multiple "How-To's" and FAQs on the Smarthing website to help with products Bad: 1. The Hub is moderately priced, but buying devices to integrate into the hub is dang expensive 2. Occasionally, does not always do what it is meant to do 3. Hub has to be plugged directly into the router Download the app (I have an iPhone 5). Plug in the hub and DIRECTLY CONNECT THE HUB TO THE ROUTER. This means that the hub has to be in close proximity of the router (I have the latest generation of Apple's AirPort, which hasn't changed in 5+ years). Follow the instructions on the app and you're up and running! I had no issues. Integration goes like this: Purchase GE Zwave light switch, which runs between $35 a $40 a pop! There may be cheaper ones, but not by much. (I recommend staying with the same brand throughout your house. It makes it easier to troubleshoot later on.) Multiply that by how many switches you have in your house! But, you can do this one switch at a time. No need to do all of them all at once. Turn off the breaker. Pull out old single switch. Connect the black line wire to the LINE connector on the zwave switch (this is the power coming into the switch box). Connect the black load wire to the LOAD connector on the new switch (this is the black wire coming from the light to power it). Now, these switches need to be connected to the white Neutral wire that is crumbled up in the back of the switch box. These switches come with a pliable extra white wire. Wire nut the whites together. Turn on the breaker and the blue LED light comes on that's on the switch. Test the switch manually to make sure that you can turn on and off the light. If the blue lights not on, you probably have the black wires switched. Open the app, tap on "Add a Thing", press up on the switch and the hub recognizes the new switch. Rename it and you're set.

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      Do your research

      Posted
      bzm3j81
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I purchased the SmartThings hub because I was increasing the number of Smart Devices in my home. My goal was to drive integration of my Smart Devices into one mobile app instead of having 6 different apps. I was surprised to learn that my Nest Thermostat does not natively integrate into SmartThings. After some research, I found I could integrate the Nest Thermostat into SmartThings, but I would need to get a developer account on three different systems (Nest, Samsung and Github), import code through Github, and then copy/paste some API keys. While I was able to find some good instructions on how to do this, I was quite frustrated in the experience especially when I realized that I was working within one Samsung Developer proxy server and pointing my devices to the wrong one. Some integrations were easy, like my Smart Lock over Z-Wave and my cameras were natively supported. I didn't like how SmartThings created another profile on my cameras. But I hit another snag when it came to setting up my MyQ garage door opener. Again, I had to use third-party code and I found out that the MyQ system restricts some access so SmartThings cannot tell the status of the garage door (open or close), but can only send open/close commands. Unless I want to spend more money on a third party tilt sensor. In the end, I got my smart devices to integrate, and it is nice to be able to control main functions via 1 mobile app instead of multiple different apps. But I have not been able to get rid of the other apps. In the world of Smart Thermostats, I consider Nest to be pretty mainstream. I find it frustrating that SmartThings does not offer native integration for Nest and I would not recommend the work-around for someone who is not very tech-savvy. The SmartThings Hub is probably fine if you're looking to integrate compatible switches or bulbs and integration of IFTTT sequences, but the key is definitely to do your research and make sure your devices are natively compatible.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Glad I bought it - technology still a bit immature

      Posted
      Rusty
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I have worked with a number of home automation devices and I find this hub to be as promised relative to supporting a wide range of devices. So I have no regrets in that regard. I have had issues with this hub from the standpoint of working consistently when accessing from my smartphone across my WiFi LAN as compared to accessing from my cellular data network (i.e. WiFi turned off). I have generally received various networking errors when configuring new devices utilizing WiFi from my phone/app and the app seems to work more consistently when I turn WiFi off on my phone and access via cellular data. Not sure why this is but I notice Samsung just issued a new firmware update as of two days ago (4/21/2016) so perhaps this will help. Overall, I find the home automation technology to still be a bit immature in that some devices work better than others and I've run into a fair number of hardware reliability issues at the device level - not related to this hub. But sometimes I find the issues could easily be falsely attributed to the hub by the device manufacturers so be wary when a device maker suggests the issue is with your hub - I have generally found that to not be true - most of my issues have been on the device side of the equation. I don't expect telephone support from any large organizations (like Samsung) but I have emailed Samsung support (support@smartthings.com) and found their support to be responsive and helpful. I have had issues with the Smartthings software/app not being fully mature - for example, the dashboard alerts couldn't be removed/cleaned up so Samsung support had to do that for me from their backend - but they did that readily with an email request. The whole home automation market is still a bit immature as the technology is just past that "early adopter" stage with regard to reliability and consistency. But it does work largely as advertised and I have enjoyed working and experimenting with various devices. In my case, I have both Zigbee and Z-wave devices deployed and have pretty good luck with both using this hub.

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      Surprised by features it has and is lacking

      Posted
      BestBuyee
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I purchased the hub and 3 water detectors because it was cheaper than 3 wifi water detectors and had a longer advertised battery life. After playing around with it I soon purchased motion detectors, multi purpose sensors, proximity sensors, Zwave switches and outlets. There are a bunch of built-in apps such as elder care monitoring which gives you piece of mind for a few dollars. I also found the hub can control many of your other Smart internet enabled device like a thermostat, or Smart doorbells or cameras. I soon found I had so many devices they were hard to control using the app and a smart phone due to the small screen size so I added an Amazon Alexa to make everything voice controlled which just made everything easier. Good: Hub has both Zwave and Zigbee controllers. That is good because you have more choices of devices to control. App is easy to use for simple things. Very easy, low cost solution to do simple automation. Has a lot of integration options for other wifi devices such as thermostats. These options are sometimes hard to get to work and the Samsung support team does help you troubleshoot. What it is missing: It lacks Bluetooth!!!!! A lot of Smart Devices such as light bulbs are moving away from Zigbee and Zwave and moving to Bluetooth due to cost. It lacks Wi-Fi!!!!! The hub requires a physical cable to connect to the Internet. And they give you a 3 foot Ethernet cable and tell you the device is best when at least 6 feet from your wifi hub. Please include longer cable with product. It lacks a website where I can use a larger screen. Trying to program everything required to make this work on a Smart phone app is a pain in the ***. They really need a website or an app that can run on a full screen device. It lacks anything more substantial for automation than just if this than do that. For example I have an outside light controlled by a wall switch, an open/close sensor and a motion detector. The motion detector turns on the light as expected and will turn it off as expected. The open/close sensor turns on the light when the door opens and off when it closes. However there is no way to say turn off the light after the motion died down if and only if the light was turned on by the sensor. Or turn the light off when the door is closed if and only if the light was turned on by the door opening. If you are expecting many people for a party this gets old really quick and you find yourself frantically tryibg ti disable it manually. Or turn the light off after 11pm if and only if it was turned on by the switch.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Product is great. Instructions... not great

      Posted
      TheYellowStreak
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I have an older Z Wave starter set from Schlage - a lock (model BE369) and smart outlet plus a Nexia hub. However, paying $114/yr for their Nexia online service is ridiculous when you can buy this (I paid $50 on sale) as a one time cost and have what you really NEED for Z Wave functionality. However, setup process was not as clear as it could be. Instructs say follow a link to start from a browser on your phone. In actuality - you need to to install the SmartThings app. All set up (in my case) can be done from the smartphone app. Then, if you have an existing Samsung account, which I do for my tablets - use that as your login. Also, the 'Welcome Code' is printed on the back of the sleeve you cast aside when you open the Quick Start guide. My smart outlet (which I had never used) was added very easily. Just make sure you know how to get your device into pairing mode. The lock was a bit trickier - likely since it was used with Nexia service for a few years before. Also, locks pair in 'whisper mode' - that is - your hub needs to be very close (a few feet away) to pair up; makes sense - you don't want your neighbor to be able to pair up to your lock. So you either uninstall the lock and bring it next to the hub, or tow a long network cable and bring the hub to the door/lock. I chose the latter... After multiple attempts to pair with my lock failed, I swallowed my pride and called Samsung support. Before I called, I did a factory reset of my lock to make sure nothing from my old Nexia setup was interfering. Support walked me through the 'Device Exclusion' process. (go into 'More', select 'Hub is Online', Z Wave utilities, General Device Exclusions, Remove). After that ran, pairing worked as expected. Support was US based, too. (thank you). Great being able to see my lock status. Next I will be adding smart dimmers to create different lighting modes. Great to avoid paying Nexia $114/yr for capabilities that should be free.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      It's a great system but

      Posted
      CcuChris
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      Let me start by saying my first experience with home automation was iris which was terrible I was really looking for something HomeKit enabled I researched staples connect Samsung smart things wemo lutron cadets and wink. I also have a nest cam ring video doorbell and echo all of which works with smart things (iris is not compatible with Eco or nest but even if it was I'd still have switched however to transfer over all of my current devices I would have lost about $300 worth of modules which simply would not have worked with smart things. In the end I chose a wink and I could not be happier all of these smart automations are for us early adapters so when reading reviews I suggest always lining them up newest to oldest as wink had some very Bad reviews in the beginning however a recent software update has greatly improved its functionality Lowes Iris had better reviews before they updated their system and it is a now a fiasco with generation 2. Smart things just like wink recently updated their firmware on this device and the reviews seem to have improved immensely. Again I went with Wink for device compatibility smart things is a great system thus the four star review if you are starting from scratch you probably would want to go with smart things. Wink has the greatest device compatibility as far as connecting across the board however smart things seems to be more stable. So far the only one that is HomeKit compatible is a system that only uses that song devices I believe Lou Tron however zero nada name of my devices I currently own almost $3000 worth yes I even have a Z wave doggie door. Would have worked I would have really had to start over and quite frankly home kit is not as great as it is cracked up to be HomeKit works with nest however it has been my experience that I do more begging with Siri and commanding because I always get the response "I'm not able to do that right now". This has been my review of the smart things generation to Smart hub once again I ended up with wink and could not be happier however if you are starting from scratch you cannot go wrong with smart things. It is really luck of the draw and nothing is 100% perfect. Remember any home phone three VoIP or home automation system is only as good as your router your Wi-Fi signal and since everything is now cloud-based your Internet connection and speed. Word of caution stay away from any device called IVEE. Ivee sleek ivee voice THEY ARE TERRIBLE! I know Everyone has problems none are perfect but one day they'll get it right!

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      A necessary evil if you want home automation

      Posted
      Garst
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      Once you get the hub setup, it's not too bad to deal with. This isn't the most straightforward device to setup though. First, you sign up for an account. Is fairly painless. It gets complicated if you already have a Samsung account, I highly recommend using it. Unfortunately I didn't realize I already had one. I'm not sure when I signed up for it, so now I have two. Plus, I had created an account for my parents which only added to the headache. After you have an account, you'll log into the app. If you have more than one account and logged into all of them on your device, the app will seemingly choose one at random with no easy way to say the app is trying to use the wrong account. After you get signed into the account you want to use, the app will ask for a code. The code is on one of the pamphlet in the box that is easy to overlook. I want to give you a heads up; you will want to keep that paper with the code (or some sort of copy, I took a pic to backup it to Google photos) because it will need for various reasons such as resetting the hub. Then you'll want to set a location for the hub. This part isn't too difficult. Hit menu and set your address. If you have a Philips hue hub, hopefully it will ask you to add it, because if you have to add it, the option to do so isn't easy to find. Neither is the option to add a harmony hub, but that one is going to needed to be added manually, but fairly easy to find. Now if you want to use the developer website for advanced options, that is a nightmare. It took several days and many attempts to get both the app and website logged into the same account, and even when they were, they didn't seem to sync up. This is why I reset the hub and app to know you need to keep that code for the hub handy. Now that I have the hub and website working, I hope I never have to set them up again, because it nearly drove me made, but at least it works well now.

      I would recommend this to a friend

    • Rating: 2 out of 5 stars

      Stay away (Owned less than 24 hours)

      Posted
      wowyourweak
      • My Best Buy® Elite Plus MemberElite Plus Member

      It has only been a day since I've purchased the Smart Things Hub and it is a huge total waste of money and time. To give a little bit of background, I've been into the home automation for a little over 2 years now. This is my second "smart controller" I've had. The very first one I purchased was a Wink and that died on me after a bunk firmware update. Fast forward, this is for my new home that I just purchased as I sold the other one. Basically all the Wink stuff was returned or went in the trash. In addition, I just purchased two Ecobee 4's as of last week at BB and decided to invest in another smart controller. The ST hub does support Ecobee 4, but they don't list it in the app, just Ecobee 3. However, that isn't why I gave it such a low rating. To give a little more in depth insight into my setup, the hub is connected via Ethernet as the Wink didn't have that capability and Ethernet is always going to be more superior in terms of connectivity. The device has gone offline on numerous occasions in less than 24 hours. Also, I setup some warnings for my thermostat to let me know when it has exceeded x degree temperature which is pretty high, something like 80. All morning I've been getting text messages saying the temperature has exceeded 80 degrees, but it hasn't because when I check my Ecobee it is 72 in my home. Anyways, some people may think I'm quick to judge, but even the Wink issues of being offline were resolved and it didn't happen the first day of ownership. I will be returning and spending my money on a Vera Plus instead. I only purchased this product because I wanted the ease of use for my wife and kept hearing how many devices they support for ZWave and Zigbee, but that simply isn't true. Very sad.

      No, I would not recommend this to a friend




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