Customer Ratings & Reviews

Excellent entry level hub handling multiple wireless options. Easy cell phone setup. Bought a second one for a family member.

I purchased the SmartThings hub to work with my zigbee-controlled light bulbs (from Sengled) and Amazon Echo. The hub is fairly easy to setup, but after that the hub drops connection with the bulbs frequently (showing "device unavailable"). After calling both Sengled and Samsung, I learned from Samsung representative that thee hub's zigbee signal has interference with Wi-Fi signal and therefore the hub must be placed far away from your Wi-Fi router (my router only broadcasts at 2.4G, not 5G). After relocating the hub, the drop connection problem never appeared again. But if you don't like a long Ethernet cable between your router and the hub, think before you buy.

Purchased awhile back, was waiting to move to a new place. We have it up and running. So far no real hiccups, just our local internet provider causing problems twice so far. When that happened I got a notification right away, so that part works. I connected kitchen, dining room, bedroom, loft and office lights. All work flawlessly. I even bought a switch to plug in my dollar store mr. Coffee. It's set up to start at 6 am with kitchen and living room lights turned low. Love it. Next I want to setup my front door lock. SmartThings setup was real easy, and adding bulbs and zwave stuff is fool proof. Love it. I even hooked it up with Alexa, real seamless.

Simple setup, works like it should. Compatible with everything.

Easy set up. Plug-and-play and ready to go out of the box. Staff at my local store recommended this to work with my Phillips hue products.

I purchased the SmartThings Hub in order to integrate control of all devices through one app & hopefully eliminate several hubs. Unfortunately, many of my devices are not recognized by the SmartThings Hub: BAS Haiku Connected Fans & Lights, Baldwin exterior locks, vintage Z-Wave switches, iDevices, just to name a few. This Hub works well & performs as claimed. You should simply be aware that there are many devices which it cannot recognize or control. It is well built & is an attractive hub. I added it to my "Hub Collection", as shown in photo & recommend it for your hub collection.

Decided I didn't want to pay for Schlage's Nexia online subscription... Bought this on sale for well less than half price of Nexia's annual subscription. Does the job. Plug in lamp dimmer was simple to activate. The lock - was a bit more complicated. Help desk was super helpful - turns out I had to do a factory reset on the lock (since it was tied to Nexia), then have the Smartthings hub 'forget' about the lock and re-activate. All is done via the phone app ("more", then 'Hub is Online", then select "Z-wave utilities", then "General Device Utilities", Then "remove"). Just remember - when the lock is activated, the lock needs to be very close to the hub. Either (uninstall the lock and) bring the lock to the hub or bring the hub to the lock. My 25 ft network cable helped... Overall - very satisfied. Now I can expand with some more Z Wave devices. Note - if you put in a wall switch - make sure you have a white/neutral line in your switch box's wiring.

I replaced an older Mi Casa Verde ZWave controller with the SmartThings v2 hub. It was pretty easy to setup as I have setup different types of ZWave lights, plugs, and monitors before. It was also nice that it worked well with Google Home to allow voice commands to turn things on and off. The instructions are very sparse, but the online support portal on smartthings was very helpful in determining which devices were compatible or not and how to do common things - like unpairing devices from the previous ZWave hub before repairing to the SmartThings hub and adding devices to rooms. Overall, a positive experience compared to Mi Casa Verde as the App interface is easier to use. You can still create scenes and custom events like the Mi Casa Verde and there are some 3rd party smart apps provided by others to do common scenes.

Have not tried any Zigbee devices, but it has reasonable range with Zwave devices. My garage door sensor and a light switch are both about 30-40ft through a few walls and have no connection issues. I have a leak sensor by my sump pit in the basement (roughly 50-60ft plus more walls) that does not connect. With the Zwave mesh networking, it should connect through the light switch which is in between the hub and leak detector, but it doesn't seem to. I haven't tried to debug yet. The hub itself is easy to set up with your phone. It does take some time to do initial firmware updates, but it all goes smoothly. The phone app is also fairly easy to set up and I've not had an issue of any missed alerts. Some people have reported stability problems with larger numbers of nodes, but at only 4 devices I've not seen any issues.

So far this has worked out well, controlling a few wall plugs and Hue bulbs. Having a little bit of trouble with Wemo plugs - they are losing connectivity with the Samsung hub. Using the Weemo app to cycle them on / off, then using SmartThings seems to work but it's a little annoying. Honestly I think an advanced user would choose a Pi and something like Home Assistant but this Samsung is very full featured and easy to use for the rest of us.

I have worked with a number of home automation devices and I find this hub to be as promised relative to supporting a wide range of devices. So I have no regrets in that regard. I have had issues with this hub from the standpoint of working consistently when accessing from my smartphone across my WiFi LAN as compared to accessing from my cellular data network (i.e. WiFi turned off). I have generally received various networking errors when configuring new devices utilizing WiFi from my phone/app and the app seems to work more consistently when I turn WiFi off on my phone and access via cellular data. Not sure why this is but I notice Samsung just issued a new firmware update as of two days ago (4/21/2016) so perhaps this will help. Overall, I find the home automation technology to still be a bit immature in that some devices work better than others and I've run into a fair number of hardware reliability issues at the device level - not related to this hub. But sometimes I find the issues could easily be falsely attributed to the hub by the device manufacturers so be wary when a device maker suggests the issue is with your hub - I have generally found that to not be true - most of my issues have been on the device side of the equation. I don't expect telephone support from any large organizations (like Samsung) but I have emailed Samsung support ([email protected]) and found their support to be responsive and helpful. I have had issues with the Smartthings software/app not being fully mature - for example, the dashboard alerts couldn't be removed/cleaned up so Samsung support had to do that for me from their backend - but they did that readily with an email request. The whole home automation market is still a bit immature as the technology is just past that "early adopter" stage with regard to reliability and consistency. But it does work largely as advertised and I have enjoyed working and experimenting with various devices. In my case, I have both Zigbee and Z-wave devices deployed and have pretty good luck with both using this hub.

I was impressed with how quickly I got this set up with everything that I use. I have many devices for many different things and I was worried about how this would work and I was surprised that every smart device/camera that I have actually worked without any problems. I am using a total of 6 different security camera manufacturers and every one of them worked without giving me problems.

We have been toying with the idea of a smart hub for a while and working out of town we can now control lightbulbs, thermostat and soon the alarm system. We chose the Smart Hub to integrate more easily with our ADT alarm. It was super easy to install the hub and I had 14 lightbulbs connected in less than 30 minutes. Basically I can switch light on in any room at anytime with my iPhone. We don’t have an Alexa and didn’t want to have to get one. (Creepy!) This negates the need.

Got this hub to connect my Schlage lock when it was on sale. Connected to my router thru Ethernet Port and setup was a breeze using smartthing app. When I synched my Schlage lock, it recognized in first attempt and I could immediately lock and unlock using the app. Also successfully added Netgear security cameras and lights. Now instead of using three different apps, I could use one smartthing app to control multiple things. I highly recommend this to my friends and families.

I reviewed the smarthings before I purchased the hub. I wanted to control my house lights while, we were away and it works. Setup was easy and connecting the hue lights is simple. The app is straight forward and easy to navigate. The only issue that I have found is sometimes you have to wait on the app to connect to the hub in order to use it. Other than that, Samsung smarthings makes turning your home in a automated home much easier, I’m glad that I made the purchase.

I haven't actually used it yet so I can't give a hands on account. However what prompted me to buy this was the awesome price 1/2 off almost. Also that it talks to z-wave and also Zigbee. I was tempted to return it when the new Echo's came on the scene with the built in hub. However it only talks with the Zigbee technology. I like the idea of the duality of the Smarythings Hub. I will add comments to this when I have had it in action for a while.

Purchased this hub after a fair amount of research. It worked for me on price, compatibility, and use. Didn't want to spend a ton on a hub so this was great for sub $100, it works with just about anything in the home automation world, I have different brand bulbs, switches, and devices and all seem to operate smoothly. Only thing that has had a hiccup is a Samsung tv, but not a big enough issue for me.

I moved from Staples Connect to Smartthings since the Staples Connect app is no longer updated and it doesn't send notifications anymore on my phone for some reason. Here are some cons I've found when comparing Staples Connect to the Smartthings hub: - Can't schedule an action to occur between specific times - Layer on rules to work concurrently so they don't work independently of each other - The on/off status of certain devices is not updated in real time or immediately sometimes That's as far as I've played around with it so far for basic functionality. For example I haven't messed around with the Smart Apps or the Home Modes yet. As for the pros: + Very simple to set up + Very simple to release and re-configure existing Z-wave devices + I like that it can work with a ton of different devices. + I get push notifications again! I've read there are some third party developed apps that can be added via SmartApps that can fulfill the rule functionality that I'm looking for, but honestly this type of basic configuration should be available from the get go.

Once the hub was plugged in, all devices were recognized with good signal. The instructions weren't good. They didn't even give the website where to download app for my phone or computer. I went online to get more info. This app is OK, not as good as Nest. But it offers monitoring water leak device is hard to find + 50% off, for that I'm grateful.

When I was looking to convert my home into a Smart Home, I was overwhelmed with all the options available. One thing for certain, I was looking for a hub that would control a majority of the Smart Products on the market. I did not want to buy smart bulbs, which would be the easiest way to control the lights by just installing the smart bulbs into the socket, because it was going to be expensive to purchase many bulbs & to also replace when they burn out. IMO, Smart switches/dimmers were more economical since we plan to be in the house for the next 15-20 years & it would be a 1 time expense for the light switch which can operare ALL the lights on that circuit. During my research, I found that Samsung SmartThings would meet my needs because it was compatible with many Smart Switches/dimmers. I have the GE ZWAVE switches, dimmers and fan control, which all paired easily with SmartThings Hub and works flawlessly with Google Home. There is also a SmartThings app which allows you to control the Smart Products on your phone. I love it so much, that I bought another Samsung SmartThings hub for our shore house.