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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,218 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does what advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, notifies if offline. Works with multiple zwave devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and simple to use. Samgsung has done a good job with the app updates.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works very well. easy to connect but can be confusing for other devices

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Easy set up, tons of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub is a gateway to contecting just about anything smart to your home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device for smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an addition to my smart home. Very easy to setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Eaay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy. Very capable. Programming can be tricky in a dynamic life.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this hub everything I've bought smarteise has work wel with it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smartthings Hub works really well and was super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best hub for home automation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best hub for controlling lights,locks,thermostats and cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best hub you can get for making your house a smart house

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't have any complaints. Works with many devices and echo without issues.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using it to control GE smart dimmers and switches. It works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full auto home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this so I could bring a WeMo switch, Leviton switch, Schlage lock, and my alexa all together. It does this quite well as alexa can see everything on the network and I can control everything either by voice or through the smart things app.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very will with all my Amazon Echo products. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love that I can add the GE receptacles and switches to this smart hub.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Smart Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and addition to my new smart home. Easy to add devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Highly functional; supports many other products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit primarily to connect home automation items to Google Home. Google Home does not directly support many home automation products yet, but Samsung SmartThings Hub supports a surprisingly large number of them. In some ways it is an ideal hub in its wide support of other products. However SmartThings app is rather complicated and could use some refinement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend the Samsung smartthings hub. Easy to setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to hook all your smart devices to the hub

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Easy setup and it finds other devices easily. Good ap.

    I would recommend this to a friend
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