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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,218 reviews
  • Rated 3 out of 5 stars

    Broad support for many devices, but not deep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased because of the broad support for many devices and formats, but I had to return it because it didn't fully support all the options for my Schlage Connect locks (specifcally custom user codes). Make sure you check the vendor's website for device compatibility before you buy.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great to connect all of our smart home devices

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun but some connectivity issues and doesn't work with all Zigbee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Start to liking it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just install it, and it seems it is going to do very well.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Hub!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my smart home lock and other accessories!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Use for controlling other Smartthings devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use for controlling other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to pair new devices - working flawlessly so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for someone who likes to be techy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started with this to be used with my smartphone. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Home automation

    Rated 5 out of 5 stars

    Great home automation product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home automation product to start with. I really liked it.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is compatible with most smart devices you can buy today.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Smart Hub ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Smart Hub and compatible with many smart devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and connect. Works well in a 3 story house.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great for noobs!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub was easy to set up and compatible with just about everything.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Really Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with a variety of products and it works from anywhere !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub to connect lights with google home. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works without a hitch. Able to connect many devices to it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with phillips hue lights and your cell phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Definitely a good product if you have teenagers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works pretty well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works with LIFX which is why I had to buy it. I had a difficult time trying to find a physical switch to work with LIFX. I got an AEON mini remote and linked it up with smart things hub. I also use it for some of my OSRAM lightify bulbs and strips. I kinda like my wink hub better at least as far as the user interface goes. if you need one get it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the SmartThings hub is very user friendly. Easy setup

    I would recommend this to a friend
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