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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,218 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple set up. Nice to wake up and come home to lights on.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub works as expected but the app needs more improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Very good connectivity, need more brands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the smart things hub to hep control the many things I have in my home. It works with a few of them, but does not work with August Lock, August Dorrbell, gogogate2, d-link, etc. For the brands it does work with it works well, andobviously it works well with other Samsung products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no fuss setup and pairing, long battery life.. great

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything connected effortly and works without interruptions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to set up w Alexa and ge smart switches.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. SO far it is working well and Im pleases with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really awesome but I wish more things linked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Smartthings is awesome. No doubt about it. I keep buying common add-ons though that don't link well out of the box. For example Nest and Kevo. Fortunately, there's a great community and github has some amazing custom programs to link things. For the average home-user though, this isn't a good solution. Keep this in mind before buying.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Worked as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. No problems so far. Worked as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what is expected of it. Was an easy setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works with everything I have so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hooked it up to Amazon Echo, GE Zwave switches, Logitech Harmony Hub and everything is working great. I do have issues every now and then when the "I'm back" and "Goodbye" routines will execute without actually leaving, however I am a windows phone user and I am attributing this to my phone as other windows phone users have reported similar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern Clean Look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SmartThings Hub integrated into my network without a problem. It has a clean modern look. Has funtioned with no problems. The App is very nice. The unit is lightweight so once the cables are attached it can be a little hard to get it to stay in one place. Easily slides around with the stiffer ethernet cable connected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Hub was very easy to setup and link with my Echo

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to set up and hookup other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it with Sengled bulbs in various rooms in house

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is working on light bulbs and locking doors. For now.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility
    Cons mentioned:
    App

    Rated 1 out of 5 stars

    not the IoT hub I was hoping for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the reviews of SmartThings were positive, so I picked up this hub with the hopes of managing my new door locks and light bulbs. The initial setup was a nightmare - the Android app would constantly crash, to the point it was unusable. At one point I was even locked out of it due to an authentication error and had to complete reset everything to factory defaults and start over. I never did get it working. The app just crashed any time I attempted to do use it. So, back to the store it went. The story does have a happy ending: I picked up a Wink hub which has been performing wonderfully and actually works with more of my devices.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice hub!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with z wave switches . Very easy to configure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Smart Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supports many protocols, easy set up would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great product. Works with all my Smart products.

    I would recommend this to a friend
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