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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,218 reviews
  • Rated 4 out of 5 stars

    Behold the Future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what its says. No problems other than with the Kwikset lock, wouldn't pair. Dozens of other devices were set up with no problem. I do wish it had AppleKit compatibility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The much needed hub for Samsung smart sensors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working on home automation project and integrated it with several motions sensors, garage sensor. Also have my google home talking to Samsung hub for further automation via voice commands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A nice addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and I’m glad I’ve decided to go with this brand. I like that it records the activity and shows me when there’re movements. My home is getting a little smarter.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching online and reading reviews, I thought I knew what this hub was. But after spending hours at home trying to figure out how to turn on my smart bulb, I finally realized that in addition to the smart bulb and the hub, I also needed a “bridge” that would cost another $80! No way was that going to happen, so I returned the $50 hub and bought a smart plug for $25 and now can use the bulb with Alexa app, which is all I wanted anyway. Actually, don’t even need a smart bulb for that but I kept it anyway.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my bacement, in case of a water leak, it text me if there is water and save me from being woken up in the middle of the night to be asked if I checked the basement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    User friendly but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think Apple simple versus PC flexible. Need to link up with IFTT to get the most use out of actions beyond the simple. Good signal range so far (reaches garage from house).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub works great. I have a number if devices for lighting and security on the device. I wish it would interface with my garage door system, and better with my Honeywell Thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, very functional to make a home smar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really helps tie in all your wireless smart devices. I have my cortana powered Harman/Kardon Invoke and things like my ecobee3 together. As well as my ring2 doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smartthings!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best z wave and zeebee hub. It is able to turn on lights when motion is detected in a second. It does not allow for a static IP but you can setup a static assignement via DHCPz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent home automation hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some initial setup glitches, the product works flawlessly. Please note that the support center is in California so it does not open until NOON eastern time (9am Pacific).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun home control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to dabble in home automation. Seamlessly pairs with Alexa for easy voice control. It can be rather addictive at first while you try and see what you can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub has worked very well since I have had it and there have been a couple of updates to it to address new upcoming firmware updates to devices which will be a nice addition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend SmartThings for anyone installing home Automation systems. The only drawback is that it requires an internet connection to Samsung cloud to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Z Wave Hub

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Z Wave devices to control in your smart home this works great. Also provides a way to control your Z Wave devices on the Google Home App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great open architecture smart home hub

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 3 of these for different locations. Great product and abilities are endless. No monthly fees and can be used with so many other brand devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works wll when acess pint is up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well when the network connection is up. Doesn't work at all when the network is down. Will not buy in more products that require a network connection to function.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    bad product, do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it looks nice, easy to set up works for 1-2 days, I tried 2 different units; one from bestbuy and the other from amazon.com and both disconnected in 2 days and was not able to reconnect them. I did a factory reset and did not help, called member services and no luck either. avoid if possible, maybe next generation will be good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub has allowed me to connect lights to Amazon Echo and it works very well. Even my spouse (who is a technophobe) loves it>

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    loved it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hub is great. We bought it to use water montiors for our basement. Was surprised to see it also works with our other devices in our home, Nest Camera, Amazon Echo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent little.hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to interface with my other zwave items around the house to be able to automate things. The geofencing could use a bit of help but it works fairly well.

    I would recommend this to a friend
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