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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,218 reviews
  • Rated 4 out of 5 stars

    Getting better all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about a month. It keeps getting better. The two things I wish it had are; Better control of hue . And control over wifi enabled devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home automation hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been quite happy with the Samsung SmartThings hub. The flexibility and number of devices it supports has helped me on my home automation journey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart things hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart things hub works good and the app is easy to use and see all of your devices that are connected to the hub by the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made my home a smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know what to expect when I got this originally but I am so glad I did. The system has allowed me to monitor leaks in my garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Smart Things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our Smart Things hub and how it allows us to be connected. We use it to control our lights, our Smart locks and more. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the latest generation of hub, but I see no reason to update. I like this one because it has the battery backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then wink (v1)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because of google home cause wink was not compatible with it. Man what a big difference and I like that it's really small and compact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Samsung Smart Things - I can control my entire house of smart stuff with it and it integrates with almost all smart systems.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Samsung Galaxy Note 8 and it has Samsung Connect preinstalled so I got this to since with my Philips hue bulbs and colored bulbs. It did allow me to control the bulbs from outside the house but Smartthings recently had an update and I has to delete and reinstall the Philips hue lights on the Samsung hub. The Samsung hub also detected my wemo light switch but doesn't let me control them from the Samsung connect app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for automation in the home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how I can now control my lights, thermostat and other electronics from my phone or just from the sound of my voice with my google home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. I wish more 3rd party equipment worked out of the box and not require IFTTT. GITHUB and IFTTT availability is nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hub

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great for connecting all your devices. Needs a little tech no how. It works well

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. It does not wow me. Not sure how it could. I have paired it with Echo dot and Sonos speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open api

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a professional home automation installer and bought this to see it’s capabilitys. It’s the best consumer hub I have seen yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security on a budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to implement security for my home without having to pay a monthly fee. Does everything I need it to and has great expandability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just make sure you keep it far away from any other wifi device! The antennae aren't too good with interference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and convenient

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put the whole house in SmartThings and now we can control lights TV’s and outlets with a timer or motion. Love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than Apple HomeKit. Sometimes can be laggy as far as performing actions. Recommended to a friend and he likes also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best hubs I’ve tested. The only issue is sometimes the server would go down and you have to wait a couple minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great automation hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've done automation with Insteon for a while. This has much more in the way of flexibility, device support and options...

    I would recommend this to a friend
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