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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,218 reviews
  • Rated 5 out of 5 stars

    Love this hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been able to automate a lot if items in my house. I love that you can combine different products and use this hub for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only just scratched the surface of smart home technology, but this device is awesome. The possibilities are seemingly endless.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Missing Essential Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think smart home brands. What's the first name that comes to mind? In most cases, it's Nest, but somehow SmartThings still doesn't support Nest. The hub also requires a hardwired connection. I purchased the SmartThings Hub to replace my Wink, but the aforementioned missing features were deal breakers for me. I have several Nest products, and I don't have any extra ports on my router for another hardwired device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device to have when starting you smart home. Device can control several devices from lights to smoke alarms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for some home automation and friend recommended this one. Great buy! Loved the integration and community support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no major issues with my hub and hardware. Works as it should and would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Smart Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, when it is working. The system seems to forget paired devises daily.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty solid hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with smart thing Ustinov getting started with home automation . This hub is the best with wide device support

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good hub

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if o really needed a hub for my smart house. I usually just use the smart devices application.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great tool for home automation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great to have it combines all of my household wirless devices, nest, ring, kwikset deadbolt, hue lights and more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Excellent HUB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hub has both ZigBee and Z-Wave radios onboard to work with Schlage connect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thisb A a good product but I have noticed that sometimes it does not turn on some me switches when it is supposed to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have For Smart Homes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubs are key components to building your smart home system. Works well and at the Black Friday price I got, I couldn't refuse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertized.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well while I used it, but now no longer needed. Good working product though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A work in progress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this device for over a week, I'm still working out the kinks pairing with my arlo cameras and ring doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable hub with good features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hub works well and is very reliable. I have many z wave products connected with IFTTT integration and automated tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wise Decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of this product was a wise decision. The smartthings items it controls is awesome. Functions very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It setup easy and worked well with my smart plugs. I wish it integrated with Nest without needing additional steps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just moved into my house and decided to make it into a smart home. The Hub is a must to make what i need possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best system I've fpund for automation, integration, and security. The developer community is a huge plus.

    I would recommend this to a friend
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